23% of Apple iPhone screens are cracked, according to a survey

23% of Apple iPhone screens are cracked, according to a survey
MobileInsurance.co.uk, a U.K. based mobile handset insurer, did a study that showed 23% of Apple iPhone screens are cracked. 2,471 iPhone owners responded to the survey and the reasons given for not repairing the device ranged from a lack of time to have it fixed, to a lack of money for those uninsured. Some didn't mind having the cracks on their screens and 31% of those with a cracked screen said that they would not bother getting it fixed.

Despite the absence of the Apple iPhone from the list of Corning Gorilla Glass protected smartphones on the Corning web site, it certainly sounds like Corning had the iPhone in mind when it posted on the web site that "Due to customer agreements, we cannot identify all devices that feature Gorilla Glass. Your favorite device may include Gorilla Glass, even if you don't see it listed". Additionally, it was the creation of the first Apple iPhone screen that led Corning to develop the product, if a story relayed by Walter Isaacson to Fortune‘s Adam Lashinsky is true.

According to the story, Steve Jobs wanted to use glass on the Apple iPhone instead of plastic, but was concerned about breakage. When someone suggested he should see Corning, he flew out to see Corning CEO Wendell Weeks, and was impressed enough with Gorilla Glass. But Weeks told Jobs that it could not mass produce the glass. Jobs placed the order anyway, telling his fellow executive, "Don’t be afraid. You can do this." Corning's official version is a little different. The company says that it "began developing a tough new cover glass for electronic devices in 2006."

You might wonder how 23% of Apple iPhone screens could break if Gorilla Glass was used. Corning says that if a screen is subjected to enough abuse, it will crack even with Gorilla Glass. Corning's product is designed to "better able to survive the real-world events that most commonly cause glass to scratch, chip, or break."

source: MobileInsurance.co.uk, Time, PhonesLimited via WMPoweruser

FEATURED VIDEO

86 Comments

86. mobileinsurance

Posts: 1; Member since: Jan 27, 2016

The most common/recent issue we have become aware of is down to ladies keeping the phone in the back pocket of their jeans and not remembering when they visit the loo....until they hear the splash and the penny drops! insure-your-mobile.co.uk

85. ZeroCide

Posts: 819; Member since: Jan 09, 2013

Everyone with an icracked screen raise there hands.

84. networkdood

Posts: 6330; Member since: Mar 31, 2010

My captivate fell 6 feet once...not a scratch on its screen 2.5 years later.

63. stoic127

Posts: 8; Member since: Apr 21, 2012

working in a cell phone store one of the biggest reasons for customer upgrading an iphone was the cracked glass on the front or the back of the iphone 4/4s. I don't think 23% have a crack but it may be in the 5-10% range sounds realistic. I think that the fact that the 4/4s not having any lip around the edges plays a big role in its crackability.

73. darkkjedii

Posts: 31817; Member since: Feb 05, 2011

True.

58. Taters

Posts: 6474; Member since: Jan 28, 2013

Apple fans: it just works, just not very well.

53. soshi

Posts: 154; Member since: Mar 08, 2012

Thanks god my screen only orang utan glass but still fine until now even though I drop it often. And it is cheaper phone but not cheap

46. iushnt

Posts: 3191; Member since: Feb 06, 2013

Every phone cracks when dropped.. Nothing surprising here.. IPhone is always best.. I will use it even on cracked screen.. I love apple.. Apple is my life..

55. jroc74

Posts: 6023; Member since: Dec 30, 2010

Correction: Every phone....can....or....might.....crack when dropped. Not all do. Some you have to drop repeatedly, some crack on first drop. Some crack from higer heights, some from lower. It also depends on how the phone lands. Every screen can crack or break. That said.....6 months I had my Droid X1 and it barely had a scratch. 6 months with my kids mother....and it has a huge crack in the corner and the bottom of the phone covering the mic is missing...lol. Droid 1, maybe 3 lil scratches. RAZR, scratches like my Droid 1, Maxx HD..scratch. G Nex, didnt have it long enough. Rezound....in my possession no scratches or breaks. Kids mother gets hold of it.....spider web cracks... :( Every phone I had has done face plants on tiled floors, concrete, in the street and never a really bad crack or break. I must have been extremely lucky cuz I dont do cases or screen protectors. I need to find out what my kids mother does with my phones...lol.

72. darkkjedii

Posts: 31817; Member since: Feb 05, 2011

Jroc do u case em up?

83. jroc74

Posts: 6023; Member since: Dec 30, 2010

No cases anymore. No screen protectors anymore. I dont really resell my phones. I keep them as back ups. And I'm not too good putting the screen protectors on. And , at least when I got my last protector...it took away from the responsiveness of the screen. Last case and screen protector I got was in Mar 2010 for my Droid 1.

74. darkkjedii

Posts: 31817; Member since: Feb 05, 2011

Sounding a little obsessed there lol. I love apple also, but my fiancé and son are my life. Apple/iPhone is a great company/product though, so I gotta give u a thumb up. By the way which iPhone do u have? Mine is the 64 gig white on AT&T.

76. iushnt

Posts: 3191; Member since: Feb 06, 2013

IPhone 4s, 32gigs..this article was somewhat unlucky for me.. After commenting here, I dropped my phone on stairs.. It bounced for 7times. My stairs has carpet.. No damage anywhere(it was in a case).. But wifi stopped working after that..

80. darkkjedii

Posts: 31817; Member since: Feb 05, 2011

I'd go straight to the nearest apple store

45. iushnt

Posts: 3191; Member since: Feb 06, 2013

If someone drops their phone then the screen will crack.. IPhone has always been the greatest phone on planet.. I will use it even with the cracked screen.. I just love apple.. They are so unique..

49. -box-

Posts: 3991; Member since: Jan 04, 2012

With all the drops my phones have been through, none has had a cracked screen. I even used my Nokia 3590 as an impromptu hammer once in an emergency. No noticeable damage and it worked great afterwards. Still have it, actually.

54. soshi

Posts: 154; Member since: Mar 08, 2012

Sorry I finger down you accidentally when scrolling

71. darkkjedii

Posts: 31817; Member since: Feb 05, 2011

Smart choice. U can't go wrong with an iPhone. Very good device, not perfect but excellent. And when u decide to sell it and upgrade, the resale value will b very high due to it being the most coveted phone on the market. Put it n a case, and it won't lose value.

42. -box-

Posts: 3991; Member since: Jan 04, 2012

I wish we could find the total sales of return and replacement iPhails and whether or not apple counts them with its sales figures. If this many are cracked (and many replaced or repaired) their figures would be inflated quite significantly

39. darkkjedii

Posts: 31817; Member since: Feb 05, 2011

Go on Craigslist and view all the notes, S3's, iPhones and all others with cracked screens. There's not a phone out there that's indestructible. And if it isn't, then don't brag cuz one bad drop is all it takes.

51. -box-

Posts: 3991; Member since: Jan 04, 2012

True, none is indestructible, but there are ones more damage-resistant. That said, if apple used the same screen glass as Nokia or the military-spec phones it could hold up better, especially with its small screen. Or, inversely, if something like a Galaxy Note used the same glass as an iphone/pod there'd be seemingly constant reports of damage due to the larger size and higher potential for damage.

37. tedkord

Posts: 17544; Member since: Jun 17, 2009

A woman at work had an OG Droid with a really cracked screen. She used it for like a year that way. When my wife upgraded her Droid 2 to a Droid 4, I gave the coworker the Droid 2. I couldn't stand seeing that spiderwebbed screen any more. She surprised me with a $50 gift card to Guitar Center a couple of weeks later.

57. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

I've dropped my OG Droid at least 6 times onto concrete, nothing, I wonder how she managed to break hers...

62. tedkord

Posts: 17544; Member since: Jun 17, 2009

It was in her purse, and she accidentally smacked the purse into the corner of a table. It must have been in just the wrong place.

34. GeekMovement unregistered

My friend recently dropped her iPhone and the screen shattered, but she said she still love apple forever. I've dropped my S3 (which according to drop tests isn't very durable) a couple times on sidewalk/driveway/parking lot concrete and there are dents on the side, but no screen damage whatsoever. And I have no screen protector on my phone.

47. -box-

Posts: 3991; Member since: Jan 04, 2012

I have a few cousins who were apple-crazy last year. At one of the family gatherings I took my Lumia 900 out of its thin silicone case and intentionally dropped it and tossed it across tables to my wife and siblings. End of the night there was zero damage. They were dumbfounded that I could be so confidently "careless" when they had been through probably three ipods/phones each due to damage. Their dad (my uncle) said next time they broke them he'd be replacing them with Lumias (if they earn the right to get replacements of course).

30. boosook

Posts: 1442; Member since: Nov 19, 2012

The truth is that plastic is simply better for screens.

28. Neopanther

Posts: 3; Member since: Feb 09, 2013

You wouldn't catch me with one of those phones if someone snuck one in my coffin at my funeral.

27. rusticguy

Posts: 2828; Member since: Aug 11, 2012

>> 31% of those with a cracked screen said that they would not bother getting it fixed. Pretty high number :)

24. papss unregistered

I know two people that have cracked iphones

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless