Apple will fix iPhone XS and iPhone XS Max charging issue with iOS 12.1 update

Apple will fix iPhone XS and iPhone XS Max charging issue with iOS 12.1 update
Just a few days ago, we told you about an issue that was preventing some Apple iPhone XS and iPhone XS Max units from charging with the screen off. Some were able to get the battery inside their iPhone to charge up by awakening the screen, or by using wireless charging. And to make matters worse, some iPhone XS and iPhone XS Max devices showed the batteries charging even though, in reality, they were not.

The good news is that Apple plans on fixing this issue when it releases the final version of iOS 12.1 later this fall. Currently, there are developer and public beta previews of iOS 12.1 available, although we wouldn't recommend installing an unstable beta version of the operating system just to fix a charging problem. That's because there are a few workarounds that allow the units to charge. Beside turning on the screen, or using wireless charging, many have found that plugging out the Lightning cable and plugging it back in will allow their iPhone to charge.

As long as there is a way to replenish the depleted energy on your iPhone's battery, the best advice we can give you is to simply wait for Apple to rollout the final version of iOS 12.1. We wouldn't be surprised to see Apple push out the new build just before the October 26th release of the Apple iPhone XR.

source: CNET

Related phones

iPhone XS
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 64 GB
  • Battery 2659 mAh(20h talk time)
iPhone XS Max
  • Display 6.5" 1242 x 2688 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 64 GB
  • Battery 3179 mAh(25h talk time)

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22 Comments

1. Soundjudgment

Posts: 370; Member since: Oct 10, 2016

Easy... breezy. Done.

2. cocoy

Posts: 464; Member since: Oct 30, 2015

Good for people and companies that are into wireless charging business but bad for those customers who will be shelling out some $ for them to charge it temporarily while waiting for the update.

3. cocoy

Posts: 464; Member since: Oct 30, 2015

Hopefully the fix for iMessage will also be included in the upcoming update.

4. MarvzIsFallen

Posts: 646; Member since: Aug 11, 2017

Easy fix compared to other OEMs

5. Supah

Posts: 692; Member since: Mar 08, 2017

Other OEMs didn't go through #ChargingGate like your mighty did so I guess we'll never know.... BTW, is that you Ray S?

11. Aruminiumaian

Posts: 209; Member since: Jul 22, 2017

To be fair, Pixel phones had similar charging issue where they only charge extremely slowly or in some cases just don't charge at all. But it is likely that that one is all forgiven and forgotten because nobody expects great quality products from Google.

18. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Google doesn't make its own products. So if there is an issue with a Pixel that isn't software related, then it's the OEM they used. An Google is able to fix problems fast. Most Android oEMs fix problems faster than most people think. But the fact is most Android oEMs don't have stupid problems like this. When you throughly test hardware inhouse, a problem like this would have been caught. I bet Apple knew about it and k ew they can just fix it later. After all 10M+ were already out the door. YouTube showed that 8 out of 10 devices had this issue. It's not a serious on per se. But it is an issue that no other OEM has had on this level.

16. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Other oems have NEVER had this issue. And FYI when Oems have issues with their devices, they can quickly fix them. Samsung is rather quick to fix issues. But since you don't own one you actually have zero idea what issues we do or don't have or what gets fixed or not. What I do knlw as a fact is every Samsung I have ever owned, or HTC, or Motorola and others have NEVER had the stupid issues Apple has. Again manufacturers who make multiple products have less issues than Apple has with one. But you're to distorted to see facts as you hate for zero reason.

22. DigitalBoy05

Posts: 279; Member since: Jun 04, 2011

I'll see your "NEVER" and raise you with the following... 1. Samsung recalling and then canceling both versions of the Note 7 because they caught fire. 2. LG for their class-action lawsuit against them for several models including G3/4 for boot looping endlessly. 3. ZTE & Huawei for getting caught spying for the Chinese government leading to bans and restrictions in the US 4. Google/Pixel for tinted displays, earpiece/microphone issues 5. Essential for pretty much existing as a company. They put out one phone at a high price without separating itself from the competition. Then the executives started bouncing, funding issues, rapid price drops on the phone screwing over the first few rounds of adopters. have a nice day

20. Penny

Posts: 1869; Member since: Feb 04, 2011

BS. A software issue is a software issue; the fix would be just as easy for any other OEM.

6. midan

Posts: 3124; Member since: Oct 09, 2017

Charging thing isn't XS related problem, it's iOS12 and happens to other iOS12 running devices too.

17. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

An issue is an issue. Doesn't matter why it's happening, it shouldn't be happening.

19. Penny

Posts: 1869; Member since: Feb 04, 2011

Okay strategic_developer. Because everything should be expected to be perfect, always. Just because an issue exists doesn't mean we should throw our hands up in the air and say "oh well, now it's already all over." Would you rather they didn't identify the problem and fix it?

7. DigitalBoy05

Posts: 279; Member since: Jun 04, 2011

Ive been rocking 12.1 beta 1 since it was launched on my Xs Max and its definitely stable for everyday use. I installed beta 2 earlier today and the performance is still good.

12. Jrod99

Posts: 778; Member since: Jan 15, 2016

Good to hear. I mostly use wireless anyways but still want a high dollar device to work properly.

13. thxultra

Posts: 473; Member since: Oct 16, 2014

#1stworldproblems when having to touch your phone screen to start your phone charging is a big issue :) Love how this is being blow out of proportion. Knew it would just be a software fix. Everything has to be a big conspiracy now.

14. palmguy

Posts: 987; Member since: Mar 22, 2011

But phone won't charge? "the best advice we can give you is to simply wait for Apple to rollout the final version of iOS 12.1" Wow. And if iOS 12 did this, what's in store with iOS 12.1?

15. tokuzumi

Posts: 1961; Member since: Aug 27, 2009

While bugs exist in all software, this one is a low hanging fruit test. "Does the phone charge?" would be one of the short list things to check.

21. janis

Posts: 397; Member since: Mar 10, 2014

that is funny you pay over 1k for device with this kind of issues...

* Some comments have been hidden, because they don't meet the discussions rules.

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