iPhone XS and XS Max users are now reporting charging issues too

iPhone XS and XS Max users are now reporting charging issues too
Apple iPhone XS and XS Max

Certain iPhone XS and XS Max owners have already reported a number of connectivity issues related to the smartphones. However, according to new reports, it seems the issues don’t stop there.

As posted on Apple’s official forums, and backed up by a number of emails received by PhoneArena, multiple iPhone XS and XS Max users are seemingly facing issues with their devices when it comes to wired charging.
 
If all worked correctly, the display on idle iPhone XS and XS Max models should light up as soon as a Lightning cable is connected. Similarly, a small sound should be played to signal that charging has commenced. However, with certain models, this isn’t happening. In fact, despite being connected, the smartphones affected aren’t even charging. In order for charging to commence, users are forced to double tap on the display. Unfortunately, in some cases, even this doesn’t work as the devices simply do not charge.

In addition to these scenarios, some users have claimed that, while the devices temporarily say they are charging, in actual fact they are not and will stop displaying this information shortly after. Undeniably, though, the models that are worst affected are those that freeze altogether as soon as the lightning cable is connected. Because of this, pressing the power button to wake them is no longer an option either. 

At this point in time, it’s still unclear why these charging issues are occurring, although a software bug does seem to be the most likely cause. Regardless, the extremely high price tags of these devices mean that issues such as these are simply unacceptable, especially from a company with the level of experience Apple has.

source: Apple

Related phones

iPhone XS
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 512 GB
  • Battery 2659 mAh(20h talk time)
iPhone XS Max
  • Display 6.5" 1242 x 2688 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 512 GB
  • Battery 3179 mAh(25h talk time)

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99 Comments

1. cocoy

Posts: 456; Member since: Oct 30, 2015

Apple should offer free repair and replacement of the charging port. They should have used USB C in this new iPhones.

11. Well-Manicured-Man

Posts: 674; Member since: Jun 16, 2015

Has not happened a single time with my Xs yet. But I am using a third party fast charger and usb c to lightening cable. But the good news is that whatever it is, people can rely on Apple to fix the issue either by a quick software update or a repair program like Apple has managed such things in the past.

28. drunkenjay

Posts: 1657; Member since: Feb 11, 2013

i tried it with my xs max and it happens. turn the screen off and leave it for a few minutes and try to charge it and it wont charge.

37. vincelongman

Posts: 5677; Member since: Feb 10, 2013

Hope they don't act like its not their fault and then charge customers to get it fixed once their warranty is expired like their battery+SoC issues

68. Finalflash

Posts: 4063; Member since: Jul 23, 2013

They will do just that. One problem though, this is the first time apple is making their own power chips after slagging off another one of their loyal suppliers. If it turns out to be a hardware issue it will cost Apple ... Nothing really, the iFans will blame themselves (and they should) and pay whatever price to fix their own stupidity (but it won't).

69. hjl2345

Posts: 89; Member since: Aug 11, 2018

Welp, that is good for you my friend. But just because your model doesn't have that issue doesn't really make this problem go away for any other users. Of phones exploding or bending, not being able to charge your phone without letting your screen going off is a definitely a problem.

15. darkkjedii

Posts: 30977; Member since: Feb 05, 2011

How do you know, that would negated the issue, especially if it turns out to be software related?

20. Well-Manicured-Man

Posts: 674; Member since: Jun 16, 2015

I am not giving a causality. I am just saying that I haven’t experienced the issue yet and that I am using a third party charging equipment. The issue can be software and/or hardware related.

21. darkkjedii

Posts: 30977; Member since: Feb 05, 2011

That post was aimed at cocoy, post 1.

22. Well-Manicured-Man

Posts: 674; Member since: Jun 16, 2015

Then I take my last comment back.

62. mimicryXD

Posts: 175; Member since: Apr 03, 2015

If its hardware related, the iphone is done. Apple hoping its only software.

43. cocoy

Posts: 456; Member since: Oct 30, 2015

Most probably, it's a hardware issue. A connection between the charging port and the battery. Try to see the video of Jerry rig. It's not that easy to replace considering that you have take out almost all of the internal first.

56. darkkjedii

Posts: 30977; Member since: Feb 05, 2011

I saw it, and I think it’s more than likely software. We’ll see soon

87. Cicero

Posts: 1120; Member since: Jan 22, 2014

It is not the same software on all brand new iPhone xs? I just guess that is a hardware problem with chargers. Guess.

2. BLUEBLASTER

Posts: 926; Member since: Feb 23, 2014

Obviously they are charging it wrong.

38. almostdone

Posts: 443; Member since: Sep 25, 2012

It just works!

72. worldpeace

Posts: 3130; Member since: Apr 15, 2016

It's a feature.. It help battery longevity by reducing the charge cycle, one at a time /s Maybe they want to save this feature for AirPower. So they can force user to get it, if they don't want to wait for update.

100. chebner

Posts: 249; Member since: Oct 17, 2011

You stole my comment, so I will add... A myth since since that slogan was first coined!

58. piyath

Posts: 2445; Member since: Mar 23, 2012

Just because 10 people are having this problem out of 10 million doesn't mean the entire iPhone batch is bad. Nope. Every OEM have problems like this, even some dangerous lethal problems like Note 7's bomb gate. Remember?

65. cmdacos

Posts: 4130; Member since: Nov 01, 2016

Did you watch the video? 8 out of 10 phones exhibiting issues... I don't recall the note 7 issues being legal though. Please share your link. I only recall iPhones killing people...

103. T12RYK

Posts: 849; Member since: Jun 10, 2011

At least it doesn't catch fire! Tissue? LMAO! #Schooled

3. ARPAKTIKO

Posts: 61; Member since: Oct 11, 2016

I am waiting for the next article '' iPhone XS and XS Max have charging issues but that's ok'' Not from you Joshua , ofc

4. buccob

Posts: 2963; Member since: Jun 19, 2012

Ladies and gents.... the best Smartphone out there and among the most expensive.... /s Sometimes I wonder if Apple actually do those "gates" on purpose to get more coverage right after a launch.... and then fix it right away

5. DRS1977

Posts: 679; Member since: May 27, 2015

Apple fangirls deserve all the problems they get.

6. srgonu

Posts: 543; Member since: Feb 13, 2012

Don't worry about all these fake news. PA gave it 9.3.

17. imlegitcusimthasht

Posts: 306; Member since: Jan 30, 2017

9.3 for an OS that barely changed designs since it first came out. And only adds like 2 new features every year and it's features from 2 years ago. Oh yeah, it's iPhone arena. cmon 9.3 frim phone arena aint credible. How is it fake when people are actually experiencing it.

35. theviolinist

Posts: 209; Member since: Feb 03, 2018

hahahha, the real question is why are you so butthurt it recieved a 9.3? Phonearena isnt the only website that gave it a good score, there are dozens of other websites, and those reviewers actually know something about phones, not like you.

8. L0n3n1nja

Posts: 1553; Member since: Jul 12, 2016

More poor programming from Apple causing software issues? Or manufacturing issues from cutting every corner possible to save money?

9. darkkjedii

Posts: 30977; Member since: Feb 05, 2011

Lou from unbox therapy just demonstrated this, so it’s a real issue. Apple needs to get this handled ASAP! https://youtu.be/J_lRJuQtBmc

14. Well-Manicured-Man

Posts: 674; Member since: Jun 16, 2015

Has your device behaved like described in the article? Mine fortunately not yet.

* Some comments have been hidden, because they don't meet the discussions rules.

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