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Updated: Lumia 950 XL demo units recalled from Microsoft stores due to hardware problem

Posted: , by Mihai A.

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Updated: Lumia 950 XL demo units recalled from Microsoft stores due to hardware problem
If you were hoping to test-drive the upcoming Microsoft Lumia 950 XL in one of Microsoft's retail stores, you're in bad luck as it looks like Microsoft is experiencing some hardware problems with its Lumia 950 XL prototype units. A new report from WinBeta, quoting sources from a couple of Microsoft stores, claims that the manufacturer has recalled all of the Lumia 950 XL demo units back to corporate headquarters. 

Update: a Microsoft spokesperson reached out to us to clarify the situation. The official statement says that the prototype units have been removed from stores as Microsoft finalizes the experience. Here's the statement in full:

Last week’s Lumia 950 and Lumia 950 XL phones announcements generated huge interest. We made some prototype devices available for a limited time in our retail stores, so that customers could get an early look at our best Windows experience with Windows 10, on our most productive smartphones ever. We’ve now removed the prototypes from the stores as we finalize the experience, and look forward to rolling the phones out next month.


As Microsoft had to recall all of its Lumia 950 XL demo units, this leads us to believe that hardware might be the problem. Otherwise, if the problems Microsoft has been experiencing came from the software, then there would be no need to recall all units when a simple software update would suffice. At the moment, we don't have any information regarding what the problem may be. While some may hurry to suggest that yet another smartphone has fallen victim to the Snapdragon 810 overheating issues, it's way too early for such assumptions.

As many probably already know, the Microsoft Lumia 950 XL comes with a range of high-end specs, such as a 5.7-inch display with a resolution of 1440 by 2560 pixels, a Qualcomm Snapdragon 810 chipset paired with 3GB of RAM, 32GB of microSD-expandable storage, a 20MP primary camera, a 5MP secondary shooter on the front, as well as a sizeable 3340mAh battery. 

Microsoft said that the Lumia 950 XL will launch in November and will be priced starting at $649. Hopefully, the hardware problem that Microsoft has identified in the demo units will not affect the phablet's commercial launch.


source: WinBeta

47 Comments
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posted on 16 Oct 2015, 10:26

1. Pattyface (Posts: 1612; Member since: 20 Aug 2014)


Probably the 810... I kid I kid..

posted on 16 Oct 2015, 11:43

11. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


Definitely probably has to be TMSC poor Taiwanese quality.

posted on 16 Oct 2015, 22:20

40. oldhamletman (Posts: 72; Member since: 03 Sep 2011)


author says that if was just a flash update that they wouldn't have sent them back

wrong.... ridiculous

#1, hardware is finalized at this point so there would be no point in bringing them back over that

2- this is their flagship product, there is no way they let a retail flunky update them in store

3- similarly, this is a preview build of windows 10, there is no way they let retail employees have advance builds of win 10 .... major secuirty risk... it would be all over the web in 5 minutes

the author is missing a bunch of logic... ridiculous article

posted on 16 Oct 2015, 10:28 1

2. Odeira (Posts: 242; Member since: 29 Jun 2012)


The only logical pain point of the 950 XL HAS to be the liquid cooling, that MUST be why it's being recalled, it prolly is susceptible to leaking...

posted on 16 Oct 2015, 11:06 1

7. Cheezwiz (Posts: 430; Member since: 29 Dec 2014)


It could be something as simple as the fact that they have not passed FCC certification in their dual sim form. These are prototypes after all, and not retail versions of the handsets.

posted on 16 Oct 2015, 13:30

26. Penny (Posts: 1648; Member since: 04 Feb 2011)


Yep, I'm still holding out hope that they and Verizon worked something out and they're recalling to enable CDMA and get FCC certification.

I don't care how unlikely that is, I need hope dammit!

But more than likely they found a design flaw in a hardware component, and they are now manufacturing a better version of that component.

posted on 16 Oct 2015, 12:23

19. DarkStar286 (Posts: 218; Member since: 18 Mar 2014)


The 950 has the same liquid cooling system in it, but no mention of that being recalled. My guess would be it's related to the screen digitizer; after the SoC and screen size, it's the biggest difference between the phones. The 950XL is supposed to support the surface pen, whereas the 950 doesn't.

posted on 16 Oct 2015, 10:36 1

3. lyndon420 (Posts: 4385; Member since: 11 Jul 2012)


Wow...$649? Is that ms's most expensive phone to date?

posted on 16 Oct 2015, 10:50 1

4. Zylam (Posts: 758; Member since: 20 Oct 2010)


It's 1299 in Australia. Crazy price, I was looking forward to the 950 but at 1300 might as well get an iPhone. US prices never translate to the rest of the world. Even when you take conversation rates and taxes into account, there's still a huge gap.

posted on 16 Oct 2015, 11:07 2

8. Tizo101 (Posts: 395; Member since: 05 Jun 2015)


I'm starting to think this whole economy thing is a bubble lol

posted on 16 Oct 2015, 11:19 8

9. benno (Posts: 94; Member since: 17 Apr 2015)


Might as well get an iPhone except iOS is a nightmare. I wouldn't take an iproduct for free.

posted on 16 Oct 2015, 12:11 6

16. ihavenoname (Posts: 1693; Member since: 18 Aug 2013)


I would, and if I didn't like it, I'd sell it, easy $500 profit.
And talking about the price, I remember 1520 matching iPhone in price where I live.

posted on 16 Oct 2015, 12:19 10

17. PapaSmurf (Posts: 10456; Member since: 14 May 2012)


So you mean to say if someone offered you a Ferrari for free you wouldn't take it?

#Logic

posted on 16 Oct 2015, 12:45 1

22. Arch_Fiend (Posts: 2478; Member since: 03 Oct 2015)


Ha. Thumbs Up Mate.

posted on 16 Oct 2015, 13:28 14

25. VZWuser76 (Posts: 4201; Member since: 04 Mar 2010)


Comparing a Ferrari and an iPhone.... Yeah, I can see that being a logical comparison.

posted on 16 Oct 2015, 15:21 8

31. marorun (Posts: 3580; Member since: 30 Mar 2015)


iphone is more an honda civic than a ferrari.

You dont see ferrari everywhere ;)

So an honda for the price of a ferrari lol.

Vertu handset are more like a Ferrari.. Real premium material.

posted on 16 Oct 2015, 12:44

21. Arch_Fiend (Posts: 2478; Member since: 03 Oct 2015)


I Would If Only just To Sell It.

posted on 16 Oct 2015, 10:59 1

5. Awalker (Posts: 1501; Member since: 15 Aug 2013)


I assumed it was melting people's faces.

posted on 16 Oct 2015, 15:23

32. marorun (Posts: 3580; Member since: 30 Mar 2015)


you should get your head out of shamesung ass then.

the 950 ( thats use the same soc ) did not get recalled and its smaller ( so should overheat more logically )

posted on 16 Oct 2015, 11:05

6. Cheezwiz (Posts: 430; Member since: 29 Dec 2014)


SD810 meltdowns?

posted on 16 Oct 2015, 11:27 2

10. Subie (Posts: 741; Member since: 01 Aug 2015)


So all we know is that "demo" units were recalled. The rest of this article is just rumor starting click bait!

posted on 16 Oct 2015, 14:41

29. Subie (Posts: 741; Member since: 01 Aug 2015)


Thanks for updating the article Mihai A.

posted on 16 Oct 2015, 11:45 1

12. Hexa-core (banned) (Posts: 2131; Member since: 11 Aug 2015)


Then why did you click in the first place???

posted on 16 Oct 2015, 11:55 2

13. Subie (Posts: 741; Member since: 01 Aug 2015)


Thinking there would be some official facts to read. The article title states "due to hardware problems" but then in the article PA says that they are just assuming. For all we know demo units have been removed because actual newer better production units are incoming.

posted on 16 Oct 2015, 12:10

15. lyndon420 (Posts: 4385; Member since: 11 Jul 2012)


Because yeah...it makes sense to have demo units for a product you don't intend to sell.

posted on 16 Oct 2015, 12:27 3

20. DarkStar286 (Posts: 218; Member since: 18 Mar 2014)


He was referring to newer production models of the 905XL, not a different phone. The article mentions the ones recalled were prototype units and not final production units. They might just recalling the prototypes they sent out to stores to replace them with production units.

posted on 16 Oct 2015, 13:06 1

24. SemperFiV12 (Posts: 944; Member since: 09 Nov 2010)


I get happy when I see level headed people in the comments sections... Thx Subie and DarkStar286 for staying objective.

posted on 16 Oct 2015, 14:40 1

28. Subie (Posts: 741; Member since: 01 Aug 2015)


See, Now they update the article with a factual statement from Microsoft. Never jump to conclusions or fear all the rumours without factual evidence people.

posted on 16 Oct 2015, 15:47

33. jontaylor07 (Posts: 163; Member since: 12 Oct 2015)


Yeah I saw one of these units in the store. The hardware was perfect, but the software was a "Preview" (test) version of Windows 10. Makes sense they just put those in stores for a bit so people can see them in person. They'll probably be back in a couple weeks with finalized versions of 10.

posted on 16 Oct 2015, 17:19 2

36. Penny (Posts: 1648; Member since: 04 Feb 2011)


*Finalized unfinished versions of Windows 10 for Mobile. As an Insider Preview user, I can tell you that Microsoft is racing to complete as much as they can as fast as they can, but I don't think Win 10 Mobile is where they wanted it to be right now.

posted on 17 Oct 2015, 09:53

44. elitewolverine (Posts: 5183; Member since: 28 Oct 2013)


Right now its all about the fine touches.

The latest build and the new text size that will give you a full edge looking experience and other apps that are now different when you switch to 175% is nice. Though things are a little smaller you can see how this is aimed at new 8in sub devices that must run mobile instead of full desktop.

posted on 16 Oct 2015, 11:59 1

14. Gemmol (Posts: 792; Member since: 09 Nov 2011)


Maybe they wanted to put a new version of the update that no one else have

posted on 17 Oct 2015, 06:59

42. Danny86PV (Posts: 11; Member since: 05 Oct 2015)


Exactly, probably just a proper software update with proper testing that can't be done literally overnight in the store itself. Nothing to see here, folks.

posted on 16 Oct 2015, 12:21

18. Bernoulli (Posts: 3986; Member since: 01 Sep 2012)


So then is the 950 still in display???

posted on 16 Oct 2015, 12:59

23. Monsterhunter (Posts: 42; Member since: 14 Oct 2015)


Oh boy . this really sucks for MS. ahead of their launch ...soon to be. they have to pull all Units. I bet the techs are running around like bunnies lol

posted on 16 Oct 2015, 15:49

34. jontaylor07 (Posts: 163; Member since: 12 Oct 2015)


The demo units were running a pre-release build of 10 that wasn't too stable, definitely not final. And to update the software to the final version requires plugging the phone into a PC. It's test software after all. So it makes sense they wouldn't want to do that kind of work in the stores.

posted on 16 Oct 2015, 19:58

38. Plutonium239 (Posts: 1048; Member since: 17 Mar 2015)


It does not require plugging in to update, that's not even an option. You have to plug in to do a complete recovery.

posted on 16 Oct 2015, 14:18 1

27. xtremesv (Posts: 297; Member since: 21 Oct 2011)


I don't buy the "limited time showcase" excuse MS is giving now.

posted on 16 Oct 2015, 15:19 1

30. marorun (Posts: 3580; Member since: 30 Mar 2015)


I could have bet thats Samsungarena would have again push thats propaganda crap out.

Just a friendly reminder : SD810 throttle up to 50% Exynos up to 40% but both stay smooth in UI and game with no lag or slowdown.

posted on 16 Oct 2015, 16:36

35. Bernoulli (Posts: 3986; Member since: 01 Sep 2012)


So no hardware problem, gotcha

posted on 16 Oct 2015, 19:12

37. sonisoe (Posts: 411; Member since: 06 May 2009)


am between this and bb priv...

posted on 16 Oct 2015, 20:16

39. jojon (Posts: 332; Member since: 11 Feb 2014)


..get the 950 man and save yourself some remorse

posted on 17 Oct 2015, 05:33

41. 497362 (Posts: 60; Member since: 27 Aug 2015)


Microsoft said its a prototype. that means its hardware is not the same as the final release. phonearena are just trying to whip up controversy to increase their ratings. its typical media behavior, even though everyone pretends to be honest - none are.

posted on 17 Oct 2015, 09:00

43. gazmatic (Posts: 795; Member since: 06 Sep 2012)


Nice clickbait PA.

seriously.... typical.

posted on 17 Oct 2015, 11:33

45. Amiafanboy (Posts: 62; Member since: 27 May 2015)


They waited so long anyway. Why couldn't they have waited a few more months and launch directly with the Snapdragon 820 ? I know the 820 hasn't been proved or tested but logic states that Qualcomm would have not repeated the same mistake twice.

posted on 17 Oct 2015, 16:16

46. 87186 (Posts: 272; Member since: 01 Aug 2014)


oh PA, how sad haha. facts first please.

the units were pulled because it was not the final build of Win10 phone. It had nothing to do with hardware. that is DIRECTLY from a company email. so, again, facts.

i know you're trying very hard to downplay anything WP related, but it's really starting to look bad.

posted on 17 Oct 2015, 20:00

47. jojon (Posts: 332; Member since: 11 Feb 2014)


you wish PA.... you wish!!

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