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Surface Pro 3 tablets hit yet another bump – i7-equipped units overheat and shut down

Posted: , by Paul.K

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Surface Pro 3 tablets hit yet another bump – i7-equipped units overheat and shut down

Surface Pro 3 tablets equipped with Intel's Core i7 started shipping to customers in the US just a few weeks ago. Unfortunately for the users wanting to use the most powerful version of Microsoft's "laptop killer", the i7-laden slate seems to be prone to overheating even when performing the simplest of tasks.

Well, not all of the units are acting out, but the problem seems to be prominent, especially with devices from lots 1428 and 1429 (you can see your lot printed above your serial number, on the back of the device). At least this is what the inquiring users over at the Microsoft Community forums seem to be speculating, as they are collecting information about the issue in a thread created for this exact purpose. The starter of said thread is now on his 4th Surface Pro 3 tablet, which still has the overheating issue.

Users are reporting the fan switching on and spinning at full speed when the tablet is only used for web browsing or even idling. It eventually overheats and turns off automatically, displaying the thermometer icon until it cools down. Other threads across the community boards list different complaints – overheating while playing games from the Windows Store (which are meant to run flawlessly on the much less powerful ARM processors, so the Core i7 shouldn't even break a sweat), fast battery drain and deformation of the back panel, or any mixture of the symptoms listed above.

The Surface Pro 3 has had a bumpy road so far – it had an infamous glitch with its Wi-Fi connectivity that was fixed around a month after the i5 model first launched. With the new i7's overheating issues, one might start to wonder what exactly Microsoft's QA process is. Here's hoping that Microsoft is on top of that and will fix it fast.

source: Microsoft Answers via WPCentral

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posted on 25 Aug 2014, 09:04 5

1. wilsong17 (Posts: 1094; Member since: 10 Mar 2013)


Where are the window fans at?

Too much power required a fan or a cooling system

posted on 25 Aug 2014, 09:14 2

5. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


Doing work stuff, on their work devices?

Seems to be a lot issue and not a overall device issue. Remember the android tablets heating up and warping it? Hell i just exchanged a note 3, 2 days ago with a warped back for overheating.

Things happen, it is called a warranty, it is why i am on my 4th note 3 now, friend is on his 1st since it launched.

Also if the publisher of the article wants to see MS QA process, there is videos of how they design and test the surface.

posted on 25 Aug 2014, 10:03 3

12. Finalflash (Posts: 1912; Member since: 23 Jul 2013)


Or their surface tablets just over heated and now they can't comment on this. MS hardware has always been kind of crap and again, like the iOS equivalents, their fans really don't hold them to the fire. The Xbox 360 and Xbox One have both been hardware nightmares because MS either doesn't test the units or uses subpar components alongside very powerful components. Likely this issue is a result of bad thermal pads and placements of said pads just like in the Xbox 360 days. Maybe they should just stick to software and let those who have more luck with hardware deal with that.

posted on 25 Aug 2014, 10:23 4

14. GreekGeek (Posts: 845; Member since: 22 Mar 2014)


Bad chip + underpowered fan = Disaster

Haswell has been the most loathed enthusiast cpu thus far.

Not only does it heat up fast, but it is poorly constructed as well.

I would avoid any Haswell - based laptops in the market right now because it's not really all that great.

posted on 25 Aug 2014, 11:12 1

19. Armchair_Commentator (Posts: 222; Member since: 08 May 2014)


Is this just a laptop issue? cause my desktop haswell runs better and cooler than my sandy bridge and sandy E and Nehalem did.

posted on 25 Aug 2014, 19:54

53. Liveitup (Posts: 1579; Member since: 07 Jan 2014)


@ssdroids why am I not surprised. Do you clowns realize that its technology and these things happen regardless of the platform. You act like stuff like this is only exclusive to Surface, such clowns.

http://www.androidtablets.net/threads/tablet-shuts-down-unexpectedly.23287/

posted on 25 Aug 2014, 10:28 1

16. Pattyface (Posts: 534; Member since: 20 Aug 2014)


The Xbox one has been pretty reliable dude.. Sure you can dig up something as you can with anything these days but nothing like the 360.

posted on 25 Aug 2014, 18:49 1

52. joey_sfb (Posts: 3254; Member since: 29 Mar 2012)


Xbox One is also the weakest in term of raw GPU processing power. PS4 is already not that great in term of being the next gen console.

Xbox One is worst!! I will keep to my PC for high end gaming for now.

posted on 25 Aug 2014, 11:21 1

21. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


Yes their tablets all of them overheated. They will get a replacement under warranty. That's what it is for. I have 3 laptops, 2 of them get hot enough and loud enough that we simply dont use them anymore. Is that doom and gloom? No.

Out of the millions sold how many actual units are bad? In the day and age of instant, zomg, how many are bad.

I hold them to the fire, just like i hold my note 3 for being what it is, 4th replacement. My Launch 360 runs fine, i havent started it up in 2 yrs since i got the black 360 and slim. Both are working everyday 10hrs+ a day playing games or videos with 4 kids. No issues. My X1 doesnt have issues either. My friends kinect went bad but that was promptly replaced.

And talking about the 360, they gave a 5yr warranty to their devices and replaced them with no worries. So why am igoing to hold them to a fire when tehy went above and beyond covering their customers?

posted on 25 Aug 2014, 12:55 1

35. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


Use Chrome, Heating issue is over.

It makes old laptops usable again where as IE, well lol.

posted on 25 Aug 2014, 17:05

46. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


Chrome has proven to kill battery and use unnecessary process in laptops. For years, so yes use chrome. Windows 8 can run on very old hardware as well, giving you ie11. Plus if you are on a system from that old, chances are your browser is the least of the worries.

posted on 25 Aug 2014, 13:13

38. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


"their fans really don't hold them to the fire. "

Their fans hold the fire back in more the one way.

posted on 25 Aug 2014, 14:05 2

40. wilsong17 (Posts: 1094; Member since: 10 Mar 2013)


You are full of shyt.. there are 7 note 3 in my family none of them have issues. . Mine and my wife are both running the rom tweaked 3.0 the only time mine heat up is when changing and playing heavy graphics fames but them again I have the 10000mah zero lemon battery with 128 gb sd card

posted on 25 Aug 2014, 17:02 2

45. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


Cool story bro? Point was that with all the note 3's sold, I am not the norm. But that doesn't make it any less true either. I deal daily with multiple note 3 exchanges (and s5's and htc ones), most I contribute to user error, others are clearly not. Today I handled an account that had 5 note 3's, battery issue first one, heating second, charger port 3/4th and screen on 5th.

So just because my launch doesn't have 3 red rings does that mean I can tell everyone they are full of shyt? Not really.

posted on 25 Aug 2014, 10:52 1

18. XperiaFanZone (Posts: 1472; Member since: 21 Sep 2012)


Having a life, unlike the Android fans.

posted on 25 Aug 2014, 14:34 2

41. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


Pulling their i7 S3s out of freezer so they can retort?

posted on 25 Aug 2014, 09:06 10

2. GreekGeek (Posts: 845; Member since: 22 Mar 2014)


The laptop that can replace your frying pan

posted on 25 Aug 2014, 14:00 2

39. wilsong17 (Posts: 1094; Member since: 10 Mar 2013)


Hahaha ah omg

posted on 25 Aug 2014, 18:05 1

50. 0xFFFF (Posts: 3750; Member since: 16 Apr 2014)


Lol. This is what happens when a dumb company like Microsoft peddles a snake oil tweener machine as the world's best tablet + notebook combined. It ends up being good at neither. Because Microsoft is a moribund monopoly, the people who work there just make mediocre junk and don't care.

At least the Surface 3 can be used as a frying pan. And after it melts, I guess maybe it will make a good floor wax.

posted on 25 Aug 2014, 09:10 3

3. Felix_Gatto (Posts: 573; Member since: 03 Jul 2013)


l think the Haswell i7 isn't ready for tablets, so l will wait the Surface Pro 4 with 14nm Broadwell.

posted on 25 Aug 2014, 09:12 6

4. GreekGeek (Posts: 845; Member since: 22 Mar 2014)


According to early reviews, the fan noise is unbearably LOUD.

Looks like This product is / will be a terrible disaster.

Any word from the shills?

posted on 25 Aug 2014, 09:38 1

10. ihavenoname (Posts: 1522; Member since: 18 Aug 2013)


Unbearably loud fan noise, very high temperature.
"The tablet that can replace your jet engine".

posted on 25 Aug 2014, 09:15 1

6. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


I despise how browsers of all sorts when viewing web pages needs so many cpu cycles.
Truly one of the largest consumers of mobile an stationary power, just to surf the web.

This area needs sudden attention before any other imo.
Poor coding is killing machines, batteries an requires more horsepower to handle all the utter net garbage on sites.

posted on 25 Aug 2014, 11:23 1

22. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


And chrome has proven to be the worst in this regard....killing laptop batteries since 2xxx

posted on 25 Aug 2014, 12:41 2

30. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


What a trolling load of funk.

IE holds the title for burning more of the worlds power to surf then any other, isn't IE still the dominant browser that this crap is written for?

I ask you to PROVE this claim that chrome is the worst, if you can?

Aslo, thanks for making it a OS line problem, nothing like spewing spunk like you just did, not sure why you had to drag eco systems into this but whatever shilly.

posted on 25 Aug 2014, 17:08 1

48. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


Used Google and Bing to get your answer, was it really that hard to search. "Chrome killing laptop batteries"

http://www.forbes.com/sites/ianmorris/2014/07/14/googles-chrome-web-browser-is-killing-your-laptop-battery/

Have no clue what you mean by OS line problem etc, unless you're in left field with chrombooks and chrome OS?

posted on 26 Aug 2014, 00:01

54. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


Oh that bug, the Windows one where it demands a clock rate set at a certain point lol.

Linux an Mac do not suffer from programming error of the OS, Google will fix that, an leave IE as the most costly in power browser to use.

posted on 27 Aug 2014, 11:35

57. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


A bug that no other browsers seem to be affected by? Yes bad os code or simply bad google developers.

You have no idea what linux or osx are affected by, and if linux was king it would have been king long before windows xp was.

Also IE11 consistently scores above chrome in speed and memory tests. THe only thing that gets hit is the html5 and css3 compliancy and i could talk about that, but would require more than i simply think you would follow along with, imo that is.

posted on 25 Aug 2014, 09:17 3

7. droopyar (Posts: 3; Member since: 25 Aug 2014)


Strange case, i was supposed to buy this device the top of brand, but overheating is the worst problem on laptops. I have to sell my HP laptop for this problem. So, until Microsoft not resolve this i will NOT buy surface 3

posted on 25 Aug 2014, 09:18 4

8. GreekGeek (Posts: 845; Member since: 22 Mar 2014)


The fan will eventually gather dust and lint, can the user just simply unscrew the back of the tablet and clean it? Probably Not

That'll be $50 for the service fee sir!

posted on 25 Aug 2014, 16:33 1

44. tasior (Posts: 256; Member since: 04 Nov 2012)


After reading the link below, I wouldn't be surprised, if they wouldn't service it at all...
I'd rather expect something like Apple and it's batteries answer: Sorry it's time for You to buy a new device...

https://www.ifixit.com/Teardown/Microsoft+Surface+Pro+3+Teardown/26595

posted on 25 Aug 2014, 09:33 2

9. GreekGeek (Posts: 845; Member since: 22 Mar 2014)


Here it is, nightmares galore..... 99 percent of them unsatisfied customers complaining of heat and fan noise (both excessive)

http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfusingpro/excessively-loud-fan-constant-overheating-during/1efa253a-f7f2-486b-a891-5633738b8532

Dang it, I would like to see the shills comment on this

posted on 25 Aug 2014, 11:33

23. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


286 comments with back and forth. Your saying MS has only sold 200 units so far?

Shills is people that don't know how to do math. Unless you have access to stats that us shills do not.

As stated, probably a 'lot #' issue and not the entire device range.

posted on 25 Aug 2014, 12:48 2

31. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


They are dying on many fronts, this is their last frontier if WP doesn't hold up, other then enterprise they will be nothing more then a footnote in history twenty years from now.

MS, WP, IE, all have issues and or just suck like KIN,
You do remember that inbred garbage don't you, how about M.E. as well.. they throw crap an expect you the user to deal with it.

posted on 25 Aug 2014, 18:09 1

51. 0xFFFF (Posts: 3750; Member since: 16 Apr 2014)


"286 comments with back and forth. Your saying MS has only sold 200 units so far?"

Who knows? Maybe the other units that Microsoft sold with the i7 melted so badly that the owners can't get on the Internet?

Or maybe for some, the fan's jet engine like noise scared the owner's young kids and he or she simply put the Surface 3 out in the trash or is selling it on eBay?

Microsoft has been peddling crap hardware for a long time. It is not surprising at all that they have problems. Nobody works hard at Microsoft or even cares about quality. It's all game of thrones for better executive positions and more perks.

posted on 25 Aug 2014, 11:36 1

25. 0xFFFF (Posts: 3750; Member since: 16 Apr 2014)


I am wondering if Microsoft can be sued for fraud. They have paid for so many positive Surface 3 "reviews" and their shills have posted so many fake positive experiences of Microsoft products, including Surface 3. These actions collectively represent a "conspiracy to commit fraud" and IMO Microsoft should face felony fraud charges.

posted on 25 Aug 2014, 13:10 1

36. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


If that could be proved, MS would be TEEETS up.

They better bury this incident well.

posted on 25 Aug 2014, 09:40 1

11. bubbadoes (Posts: 367; Member since: 03 May 2012)


and they wonder why wp phones can't go any further!!

posted on 25 Aug 2014, 10:17

13. xondk (Posts: 201; Member since: 25 Mar 2014)


meh this whole trend thing is something I don't understand.

"I want a laptop or smaller that can do EVERYTHING and is SUPER POWERFUL, and that I cannot really upgrade that much, and after a few years it will be slightly slower then what I now want so now I need to get another and will complain about that."

Laptops, use them when needed for what you need to, you want heavy work? gaming? get a freaking tower pc, with proper components and such, you can upgrade it as you want and everything if any one part becomes too slow or breaks down, unlike laptops and smaller devices.

Sure, we are nearing a time where we can have powerful tablets and such, but really? what things do you need it to do that you couldn't wait with until you get home to your tower pc?

really don't understand, someone explain to me what you 'need' that much power for on the go.

posted on 25 Aug 2014, 12:50 1

32. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


MSI Ghost or a Razr laptop, quite capable laptops that do it all.

Though they are not built by or for MS.

MS browsers an word need a tower PC that is plugged into the mains to hide its energy costs to run it and give room to the equipment inside so it don't fry surfing the web with IE.

posted on 26 Aug 2014, 12:14

56. xondk (Posts: 201; Member since: 25 Mar 2014)


that is partially my point, if you need something that needs more power, use a tower pc, they don't really use that much, but of course compared to laptops and tables they do.

But the performance also scales accordingly, that is why I never understood people that need the supercharged tablets/laptops thing, they get quickly outdated in terms of the stuff that is power hungry, and then you need to buy a new to run the 'top of the line' stuff.

laptops/tablets are more then powerful even without the latest and greatest cpu to run office related stuff or whatever else work/school/business related stuff you need. I mean most of those things take relatively no real power.

posted on 25 Aug 2014, 10:26 1

15. Tuxedo (Posts: 176; Member since: 19 Mar 2013)


Why start making excuses? That's not the point here. We are always looking for more power/efficiency in a smaller/thinner package no? Are you still using the 1st Gen iPhone or the HTC G1? MS messed up and should just fix the issue.

posted on 25 Aug 2014, 10:50 2

17. GreekGeek (Posts: 845; Member since: 22 Mar 2014)


Unfortunately, the only fix that I see is a complete recall.

posted on 25 Aug 2014, 11:20 1

20. Sid91 (Posts: 87; Member since: 06 May 2014)


I have the i5 version so far no issues after a month of use its very quiet and doesn't heat up at all almost like my macbook air {I don't think i have ever heard the air's fan turn on, it has the best laptop heat management system} (I use the surface 3 when travelling mostly and air as my main laptop) so i think its the i7 processor.
FYI I use both laptops mostly for office use and browsing i havent used any heavy software and occasionaly i will use them for watching movies or syncing my other mobile devices

posted on 25 Aug 2014, 11:35

24. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


And why you are not a CEO of any tech company that is in charge of devices such as these.

It is called a warranty, make sure the warranty unit is sent out without issue, problem solved.

posted on 25 Aug 2014, 11:40 1

26. 0xFFFF (Posts: 3750; Member since: 16 Apr 2014)


I agree with GreekGeek. The right thing to do is for Microsoft to recall at least all the i7 models. Their design seems to be flawed. A warranty can't fix a flawed design.

posted on 25 Aug 2014, 12:52 1

33. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


Yup, not his job to bury issues, yours is to help cover them up>?

posted on 25 Aug 2014, 17:15

49. elitewolverine (Posts: 2075; Member since: 28 Oct 2013)


Cover what up? I am so lost, did I hurt you somehow? Did my positive wp and win8 experiences kill a child of yours, or ruin your dream of becoming an Android lover and make a droid child?

No company will ever recall an entire line of product, they will replace it under warranty, and in some cases extend it like the 360 was extended.

posted on 25 Aug 2014, 11:50

27. skymitch89 (Posts: 1122; Member since: 05 Nov 2010)


I say that i7 processors are a bit too powerful for tablets and that Microsoft should stick with the i3 & i5.

posted on 25 Aug 2014, 11:53

28. DontHateOnS60 (Posts: 863; Member since: 20 Apr 2009)


Nice 1020.

posted on 25 Aug 2014, 12:36 3

29. garlic456 (Posts: 204; Member since: 24 Dec 2012)


Windows need better "fans" in order to get over this problem.

posted on 25 Aug 2014, 12:53 1

34. AfterShock (Posts: 2985; Member since: 02 Nov 2012)


+1

The fans they have,
are bought and paid for already, problem is increasing that fold.

posted on 25 Aug 2014, 13:13

37. 7thspaceman (Posts: 1152; Member since: 14 Feb 2011)


The Intel i7 Chips requires the proper heat sink or else lookout-TROUBLE- The surface Pro 3 has a metal case the CPU mount should be attached to make more contact with the metal frame of the Surface pro 3 to dissipate the CPU heat. I have a fast Pentium 4 CPU Desktop and it's heat sink is a 3 inch by 3 inch by 2 inch finned block of Aluminum. A Utube video showed that there is also problems with the circuit that controls it's heat management and this will shut down the Surface Pro 3 i7 model. Hmm It appears Microsoft's trusty old Surface Pro 3 i5 CPU with 256 gigs of storage and 8 gigs of ram is the best to buy for now. Microsoft will fix the Problem if it cannot I trust Microsoft will allow a trade in for a Surface Pro 3 i5 CPU model; What a shame too People really wanted the Surface pro i7 model

posted on 25 Aug 2014, 15:37

42. Ninetysix (Posts: 1680; Member since: 08 Oct 2012)


InspectorGadget80 please chime in. I know you've been defending the Surface 3 for a very long time now.

posted on 25 Aug 2014, 16:11

43. gigaraga (Posts: 1381; Member since: 29 Mar 2013)


The previous Surfaces' weren't that good in experience, and it doesn't look to be better in the third version.

posted on 25 Aug 2014, 17:07

47. EclipseGSX (Posts: 1655; Member since: 18 Oct 2011)


No issues with mine so far

posted on 26 Aug 2014, 09:59

55. Losdog25 (Posts: 27; Member since: 28 Aug 2009)


I have the I5 and the first couple weeks I had it , it would heat up and the fan would Come on just on Facebook. After an update last week it somehow fixed the issue. I'm loving this device!

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