Microsoft admits to connectivity problems with the Surface Pro 3

Microsoft admits to connectivity problems with the Surface Pro 3
The Microsoft Surface Pro 3 looked like it might be a winner for the gang in Redmond, when the slate was released last month. A tablet powerful enough to replace your laptop was how Microsoft has been promoting the device, something easily understood in the current ad for the Surface Pro 3, which is still in heavy rotation during World Cup telecasts.

Even though Microsoft has a tablet that it hopes will be an iPad killer, there are some problems with the slate that could hold back sales. One problem is the disappearing Wi-Fi connection. No, this is not a magician's trick from America's Got Talent. Apparently, some Surface Pro 3 owners are finding that when their slate awakens from a low power state called Instant Go, the Wi-Fi and network connection drivers are gone. Additionally, with the tablet on battery power, in some situations there is a slowdown in Wi-Fi speed to 6 Mbps. These issues can be remedied by restarting the tablet, but it is a pain in the derriere and does not lead to the seamless experience that Microsoft is bragging about.

Another solution that some have tried, is to downgrade the tablet and then manually install the Marvell Wi-Fi driver that was part of last month's update. Or, you might want to turn the the wireless adapter power settings to max performance.


Microsoft has been listening to complaints about the issues. It seems that they are related to an update that Microsoft pushed out the day before the tablet shipped. Some early review units of the tablet had revealed some bugs that needed to be exterminated. In doing so, Microsoft opened up a whole other can of worms. Engineers in Redmond are working on the problem. There is an update scheduled to go out a week from today, which will update the tablet's firmware or replace the faulty drivers.


source: ZDNet via WPCentral

Related phones

Surface Pro 3
  • Display 12.0" 2160 x 1440 pixels
  • Camera 5 MP / 5 MP front
  • Processor Intel Core i7
  • Storage 512 GB

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21 Comments

1. PapaSmurf

Posts: 10457; Member since: May 14, 2012

I'd get a Surface Pro 3 but know it wouldn't replace my Mac so it'd be pointless. Kudos to MS for addressing the bug and pushing an update soon.

9. techperson211

Posts: 1280; Member since: Feb 27, 2014

Will wait for 3 months before buying these beast. It's enough time to remove some bugs that affects the performance . (Hopefully)

2. Reynolds1

Posts: 34; Member since: Jun 17, 2014

Should be a software fix... will probably consider getting one of these as my next "laptop" device once I make sure the kinks are all worked out

17. milesboy5

Posts: 179; Member since: Nov 07, 2012

I have one and have not experience this kink. I think all things considered this was a fairly solid release of a product.

3. timepilot84

Posts: 113; Member since: Aug 16, 2012

I picked one up last week. You have to reset the wireless connection when you resume. A minor annoyance. I figured they'd fix it soon enough.

8. vincelongman

Posts: 5691; Member since: Feb 10, 2013

Just wondering, hows the themerals? I can't believe MS manage to make it so thin

11. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Ultra thin notebook are for business user. Gaming user look else where. A few friends with MacBook Air tried Boot Camp and gaming earning them trips to Apple Service Center.

12. vincelongman

Posts: 5691; Member since: Feb 10, 2013

Yea true, Intel's next broadwell CPUs should help reduce temps and increase graphics (and Nvidia's Maxwell GPUs and AMD next APUs/GPUs) But it still won't be able to compete with huge desktops obviously I'm a gamer, but I'd still like one for uni, if only they weren't as expensive

14. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

My suggestion is to save money every cents for the top end components such as good mb, cpu, gpu, power supply, cooling solution. Buying compact under power notebook are a waste of money for gamers, remember your cute adorable netbook that is good to have but you don't use because its slow therefore irritating.

16. vincelongman

Posts: 5691; Member since: Feb 10, 2013

I built a decent mid range PC earlier this year i5 (not K) and GTX 760 (came with 4 games for 'free') I'm pretty happy with it, I can run most games on max settings at 1080p 60 fps with some MSAA or TXAA

19. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Good to hear you are satisfied with your setup. GTX 760 is a good card.

20. nlbates66

Posts: 328; Member since: Aug 15, 2012

Don't expect a Surface Pro to burn itself out just because apple are incompetent when it comes to thermal design. :)

21. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Be my guest to play call of duty black ops on your surface pro 3

18. milesboy5

Posts: 179; Member since: Nov 07, 2012

I experience this problem as well...was hoping for a resolution here soon.

4. 1ceTr0n

Posts: 549; Member since: May 20, 2012

Get a real farking laptop people....

5. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Surface is as powerful but thinner, more versatile etc than a laptop. Its a laptop replacement.

6. ihavenoname

Posts: 1693; Member since: Aug 18, 2013

Not for all. For example I prefer my Macs OS, keyboard, trackpad and design to it. And somewhat bigger screen. But to each his own, for some people it's perfect device.

7. VLaRueC

Posts: 189; Member since: Dec 18, 2012

Design? It flips open. A surface keyboard can be detached. That's a better design.

10. jsdechavez

Posts: 799; Member since: Jul 20, 2012

MS haven't even sorted out bluetooth connectivity issues with Win8.1 update. My Asus laptop won't connect to my stereo bluetooth headset.

13. vincelongman

Posts: 5691; Member since: Feb 10, 2013

That's probably not MS's fault, but ASUS's since OEMs use different wifi/bluetooth chips or the wifi/bluetooth chips' manufacturer's fault (if they didn't release new drivers) Go to the ASUS site, and find your laptop, there should be a link for new drivers for Windows 8.1 If there isn't a link on ASUS's website, then find out what wifi/bluetooth chip your laptop uses, then get the new drivers straight from the manufacturer's website

15. jojon

Posts: 433; Member since: Feb 11, 2014

great post

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