Sony explains why using its official bootloader unlock tool voids your warranty

You probably remember a story from a few days ago in which we told you how a number of customers ended up surprised that their warranty is voided due to them using the official bootloader unlock tool by Sony. We then reached out to the company in an attempt to get more information regarding the way Sony treats those devices, which have had their bootloadrs unlocked. Basically, we wanted to understand why a user's warranty is voided when they have used a manufacturer-provided tool. Our desire for more details was also intensified due to the somewhat vague statement found on Sony's site, which reads: "Please note that you may void the warranty of your phone and/or any warranty from your operator if you unlock the boot loader."

We now got a reply, and we have to say that we really appreciate the friendly and helpful attitude of the company regarding this issue. Here's what Sony Mobile's PR Manager had to say:



By the looks of it, Sony is more concerned with users flashing a custom ROM, rather than simply unlocking the bootloader. Still, the official also says that known issues (like the yellowish tint on the screen of the Xperia S), are OK and should be covered by your warranty, even if you've used the tool, yet, some customers complained that their warranty wasn't honored. We guess that it will simply depend on the repair center that you visit, or even the person that will examine your phone. At least, one thing is now certain - if you have unlocked your bootloader, you still have chances of getting repair service, but don't count too much on it.