We assure that the pleasant and smooth user experience of our customers with Samsung products is a top priority for us. Of course, we take customer feedback to heart.
The fact that the regional SIM lock function has fueled uncertainty to this extent, we have not expected. Therefore, we have to collect and evaluated the many questions from the last days. The regional SIM lock feature on the latest Samsung products will remain in place. We are currently examining intensively, however, how to optimize processes and products to satisfy our customers can simplify.
SIM lock function, you can directly contact the customer service. This supports the activation process so that customers use their device without restrictions.