Samsung Galaxy S III and Samsung GALAXY Note II were the specific models recommended the most by reps. Informa says that it was most "likely that sales assistants see the Samsung devices as a safe bet to earn greater commissions". Of the eight retailers visited by the mystery shoppers, only 3 and Phones 4U recommended the Apple iPhone 5.
Other retailer scored miserably with Motorola getting very few recommendations as well as RIM. Samsung's strong showing could be due to the large number of smartphones it offers while Apple has just the Apple iPhone 5 and its legacy models.
source: TheTelegraph via AppleInsider