JD Power & Associates names T-Mobile as the most satisfying wireless carrier
Share:
via IntoMobile
Share:
27 Comments
3. mistapersia posted on 17 Sep 2009, 23:02 0 0
Yea and if it were Verizon you'd be boasting about it? Get a life Tmobile is making a comeback.
2. Arielnyc2006 posted on 17 Sep 2009, 22:02 0 0
Tmobile does have offerings that nobody else offers in the US, for example Blackberry service on a prepaid basis, Tmobile is a pretty cool company.
20. behold--me posted on 18 Sep 2009, 14:17 0 0
uh where the hell have you been living for the last 3 years??? they have the G1, mytouch 3G, behold (very sucessfull) and a shitload others on exclusivity
25. gba2000 posted on 18 Sep 2009, 21:36 0 0
the tmobile behole is the same as att eternity(minus the better camera).
4. macron2000 posted on 17 Sep 2009, 23:20 0 0
Hmmm. Tmobile=Fantastic customer service and knowledgeable sales consultants but ify at best network and 3g coverage. Sprint=lously customer service but growing 3g and now 4g networks. Put the two together as reports were suggesting this week and you have the making on an interesting joint venture (despite the network differences which could be solved if the latter opts for LTE instead of WiMax). That would make Tmobile the the number 3 carrier behind VZW and ATT, but man what an impressive line up of phones and calling plans. Interesting.
6. Kiltlifter posted on 17 Sep 2009, 23:31 0 0
except sprint has probably invested a few billion into WiMax since they commited... too late to backpedal now. They would just have to abandon WiMax and start fresh with LTE. But who knows... I doubt the FCC would allow Doutche (SP) Telcom to purchase Sprint anyways, becuase it would violate US Regulations as they are not a US firm.
8. macron2000 posted on 17 Sep 2009, 23:47 0 0
Sprint is committed indeed, in certain markets. Just looking at what they did in the last auctions, along with DT/Tmobile, they seem to be aligning. One thing's for certain, both companies seem to have major struggles ahead of them to stay afloat, so some sort of move here in the near future for either of them would make sense. Since DT took on O2 in Europe, it looks like they have split off the TMO USA as a seperate entity, making it quite possible for them to now strike a deal with another US firm (Similar to what Vadafone did with VZW so that the Alltel deal could get done). Just looking at calling plans, and handsets, the two seem to be headed down a similar path. And, with manufacturers willing to produce dual mode/band phones, (Tour, TP2) that could be a short term solution to network compatibility. Things should get interesting over the next few months, especially heading into the holidays.
13. stuntz posted on 18 Sep 2009, 10:41 0 0
actually WiMax and LTE have very similar properties, and as clearwire has stated earlier this month, it would be very easy process to go from WiMax to LTE.
5. macron2000 posted on 17 Sep 2009, 23:21 0 0
Hmmm. Tmobile=Fantastic customer service and knowledgeable sales consultants but ify at best network and 3g coverage. Sprint=lously customer service but growing 3g and now 4g networks. Put the two together as reports were suggesting this week and you have the making on an interesting joint venture (despite the network differences which could be solved if the latter opts for LTE instead of WiMax). That would make Tmobile the the number 3 carrier behind VZW and ATT, but man what an impressive line up of phones and calling plans. Interesting.
7. macron2000 posted on 17 Sep 2009, 23:37 0 0
Hmmm. Tmobile=Fantastic customer service and knowledgeable sales consultants but ify at best network and 3g coverage. Sprint=lously customer service but growing 3g and now 4g networks. Put the two together as reports were suggesting this week and you have the making on an interesting joint venture (despite the network differences which could be solved if the latter opts for LTE instead of WiMax). That would make Tmobile the the number 3 carrier behind VZW and ATT, but man what an impressive line up of phones and calling plans. Interesting.
9. macron2000 posted on 17 Sep 2009, 23:49 0 0
Ooops, looks like I hit enter two too many times.
11. knuckleballer34 posted on 18 Sep 2009, 00:40 0 0
I've had experience with the four major wireless carriers, and T-Mobile was my personal favorite. They have great customer service, and aren't as sneaky as some of the other carriers. With that being said, it's hard to deny the fact that they have some coverage holes, and a virtually non-existant 3G network. I think a combined company would pay big dividends for both T-Mobile and Sprint, as well as consumers. The new company could really expand their coverage with the combined spectrum space, which would hopefully mean an upgrade to LTE and a dumping off of WiMax. Even if T-Mobile remains a seperate carrier, they are wasting their time building out a 3G network when the other carriers are developing 4G. Just halt 3G expansion altogether and start with 4G. And quit making little Samsung phones with crappy reception too!
12. nosense posted on 18 Sep 2009, 09:19 0 0
The reason why other Carriers besides Tmobile are getting so much Bad Reputation because of customer Service is because of retailer such RadioShack and Bestbuy, especially sprint since they have been with them the longest. They are only concerned about pushing handsets and selling the highest rate plan possible so they can get paid and then switch to whatever the customer really wants so the customer is left with high proration charges because of bad Salesmen. These people are not properly trained and send people directly to a sprint store when the customer has an issue when it is within the 30 days when they are required to fix or exchange the phone when there is an issue, issues that could have been dealt with from the beginning if it were addressed or fixed with from the beginning from knowledgable sales people. I have sold every carrier, I have heard every complaint possible most of the time it is simple things but can seem complicated and easy to fix, and when I asked where they purchased the phone its either bestbuy or radioshack. This is the mainly with sprint since they have been with radioshack the longest but goes for every company. Now that Tmobile is being sold at RadioShack I gaurantee they will no longer be Ranked the highest with customer service.
14. phoneguy posted on 18 Sep 2009, 11:29 0 0
Hey dude I could almost agree with that, however they base customer service rankings on inbound calls to customer care. Not where the phone is purchased. I have worked for Sprint and Verizon in corporate stores. Its the care reps that are untrained.
