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Apple will start replacing broken iPhone 5 screens instead of just giving you a new phone as before

Posted: , by Victor H.

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Apple will start replacing broken iPhone 5 screens instead of just giving you a new phone as before
The iPhone 4S and 4 have great looking glass body, but just drop that phone once and your heart will shiver expecting the worst. That glass breaks so easily, and so far with the iPhone 4S and 4 if you showed up at an Apple Store with a shattered display, Apple would simply replace that phone with a refurbished one and not even bother changing the screen in store.

The iPhone 5 changes all that. We’ve just learned from iFixit that it takes 5 to 10 minutes to replace a broken iPhone 5 screen with a new one, and on the back you no longer have glass, so the phone is much less likely to break. And now, iMore has learnt from sources within Apple Stores that broken iPhone 5 screens will be replaced with new displays right in the store, and not just exchanged for a new or refurbished phone.

Equipment for replacing screens has allegedly starting arriving at Apple Stores.

Apple has previously been replacing screens on the iPhone 3GS and iPhone 3G, but since it changed the design in the iPhone 4 it stopped.

Apple’s philosophy on this has been quite clear - it only does repairs that can be done in minimal time. On the iPhone 4S and 4 these include rear panel replacement, camera replacement, and sometimes vibrator assembly replacement.

What’s not yet clear is how much replacing the iPhone 5 screen will cost. Right now, customers have to pay $99 for Apple Care+ and $50 for each incident.

source: iMore

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posted on 21 Sep 2012, 06:38 3

1. Droid_X_Doug (Posts: 5867; Member since: 22 Dec 2010)


I suspect Apple took too much of a hit replacing broken 4/4S phones. Therefore, the easily replaceable screen on the iP5....

posted on 21 Sep 2012, 07:08 3

2. darkkjedii (Posts: 11960; Member since: 05 Feb 2011)


Smart move though don't u think? Chevy ain't gonna give u a new vette when u smash the wind shield lol.

posted on 21 Sep 2012, 07:37 1

4. Droid_X_Doug (Posts: 5867; Member since: 22 Dec 2010)


The Chevy dealer will be more than happy to 'sell' you a new 'Vette if you smash the windshield. If you had an insurance contract that required the insurance company to replace your 'Vette if the windshield were smashed, the Chevy dealer would gladly swap out your old 'Vette with smashed windshield for a new one.

If memory serves, the AppleCare+ contract provides a replacement phone if the display is cracked (with a limit of 2 replacements during the 2 year term of the contract?). I expect the terms of AppleCare+ contracts will be modified to provide for replacement of the display at Apple's option.

posted on 21 Sep 2012, 13:42

9. XPERIA-KNIGHT (unregistered)


but this is one of the main reasons why apple fans feel it is worth buying an iphone......because no matter how expensive the phone may be, or no matter how "fragile" the phone IS they know that if they happen to break it, apple will pretty much give them a new one....or one that is in great conditon! So what is being said? We dont care because we know apples got our backs......TRUE! but do you know how much money is being spent to do this?? a recent post we all jus read said that 5.9 billion dollars was spent on iphone repairs in the span of 5 years....... Apple has so much money that they can pretty much jus hand out iphones to their customers....Is it a good thing that they are able to do so? yes but when we think about how snobby and arrogant they are and how they obtain this money (sueing, lying, cheating, copying, all of the above) it makes you say, they need to COME DOWN A BIT.......and start doing things the NORMAL way and not giving new cookies to the baby every time he/she drops it! (analogy)

posted on 21 Sep 2012, 07:26 1

3. JeffdaBeat (unregistered)


The front of the iPhone 4/4S could be replaced with a little bit of work, but the back can't from what I remember. I remember people would find a way to break their phone just to get a full replacement.

posted on 21 Sep 2012, 07:58 2

5. networkdood (Posts: 6274; Member since: 31 Mar 2010)


a case will hide that crack on the back...

posted on 21 Sep 2012, 08:17 2

6. Droid_X_Doug (Posts: 5867; Member since: 22 Dec 2010)


Imagine the howls of protest if Apple started giving out cases instead of replacing iPhones with cracked rear panels....

posted on 21 Sep 2012, 13:46

10. stealthd (Posts: 969; Member since: 12 Jun 2011)


Take out the screws and the back on the 4/4S just slides off. Replacing the back (along with the battery, right underneath) is really simple.

posted on 21 Sep 2012, 09:02 2

7. Savage (unregistered)


Okay. So the device's skeleton has improved huh? Good move Apple.

Still not getting the 5.

posted on 21 Sep 2012, 09:03 2

8. soshi (Posts: 154; Member since: 08 Mar 2012)


Those are the premium phone with high price? My plastic without gorilla nor kingkong glass xperia arc s fall sometime and its still fine. Maybe it has T-rex or godzilla glass but sony never mention

posted on 22 Sep 2012, 12:08

11. b4mv_01 (Posts: 9; Member since: 21 Mar 2012)


Theres the true innovation! a replaceable glass,take that android! Oh wait....

posted on 15 Feb 2013, 08:28

12. boinmo (Posts: 1; Member since: 15 Feb 2013)


I am disgusted with Apple. I had heard that iPhone 5 had screen problems on several sites. We bought one In Nov for my daughter for a Christmas gift as she had had had no problems with her iPhone 4. When she opened it we noticed there was a small pinprick in upper left corner of the screen. We should have returned it but as we had bought it Nov 15
and she opened it in late Dec our 30 day warranty was up anyway. So of course the blemish spread and now the entire screen is cracked.At&t does not deal with problems but refers you to Apple. Apple rep told me it was over $200 to replace the screen but I found an independent company in Springfield that will fix it in one hour for $20 more. By the time I shipped and waited for phone to be returned I would be ahead to have it fixed promptly. It is also a safety issue to have a teenage child without a cell phone as she takes after school classes. She has $250 in her checking account witch she has saved by doing odd jobs. Ironically this is the cost to get phone screen replaced. We are very unhappy with the company and although we all have iPhones we will probably go with another company when contract ends to avoid Apple products through At$t. As we had an upgrade available we bought the phone for a lesser price however the Apple company really knows how to manipulate a cracked screen ( that is probably a two dollar part ) into a major expense. We no longer buy an insurance plan as we had one in the past and AT&T used every excuse in the book to get out of fixing our Blackberry. The phone rep actually asked us if we showered with the phone! As that took us a month to get resolved we just try to be very careful with our phones. My daughter has just learned a hard lesson about companies not backing their products. Shame on you Apple. If you lose one customer who would probably buy several phones from you in their lifetime isn't it better to work with them than lose their business?

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posted on 22 May 2013, 08:42

13. carper33 (Posts: 2; Member since: 21 May 2013)


If your in the UK and you need it done cheap why not use a third party repair service such as RepairsUK

repairsuk.co.uk/iphone-5-repairs

posted on 11 Jul 2013, 18:30 1

14. harvestcellular (Posts: 26; Member since: 11 Jul 2013)


$150 without being covered by Apple Care warranty is a sweet deal. Our company purchases back the broken LCD from repair shops around the USA and this is really going to be stiff competition. There isn't anyone offering iPhone 5 LCD replacement for under $150 in any retail repair shop around the US. Their all between $160-$200. In the past Apple's repair prices haven't seemed like a business model they wanted to focus on. I'm left scratching my head at what this could mean for their future plans to compete with the boom of iPhone repair shops. I suppose it might not be as big of a deal since there are only so many Apple Genius Bar locations nationwide.

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