T-Mobile users say loyalty isn't just about price

Reddit users open up about the real reasons they're staying put.

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T-Mobile logo in white displayed on a building top.
Everyone's got their own reasons for picking a phone carrier – maybe it's the price, coverage, perks, or just how good the customer service is. T-Mobile, for example, has made a name for itself with aggressive pricing, which helped it grow into the $288 billion powerhouse it is today. Yep, despite all the online hate and drama, the Un-carrier keeps gaining ground faster than anyone else in the US wireless game.

But what if price wasn't even part of the equation? Would people still stick with T-Mobile?

That's the exact question Redditors have been chewing on lately, and the answers give a pretty interesting peek into what really matters to customers.

One big theme? International roaming. A lot of folks said global travel is the main reason they stick with T-Mobile instead of jumping to Verizon or AT&T.

– woodsongtulsa, Reddit, July 2025


– chortle-guffaw2, Reddit, July 2025

– Interesting_Change_7, Reddit, July 2025

Of course, not everyone is in love with T-Mobile's travel perks. Some users pointed out that Verizon actually offers more GB of high-speed data abroad on many of its plans, so it really depends on how much roaming you need and where you're headed.

What’s the #1 thing keeping you loyal to your phone carrier?

International roaming.
4.88%
Perks like streaming or discounts.
17.07%
Best coverage in my area.
43.9%
Fast 5G/data speeds.
19.51%
Customer support.
14.63%
 

If you're trying to compare all three carriers side-by-side – including AT&T – you can check out our full breakdown here:


But international service isn't the only thing keeping people loyal. For many, T-Mobile just works best in the US, especially when it comes to speed.

It's true Verizon still wins in rural coverage, especilly when it comes to 4G, but T-Mobile takes the crown for fastest 5G in the country and offers solid service in most populated areas.

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– Any_Insect6061, Reddit, July 2025

T-Mobile is still leading when it comes to 5G coverage – first map is T-Mobile 5G, second Verizon 5G, third AT&T 5G. | Image credit – FCC

– TraKat1219, Reddit, July 2025

Perks also play a big role. Things like Netflix on Us and satellite connectivity are enough to keep a lot of users from switching, even if the signal's not perfect everywhere. Still, a few commenters admitted they'd switch to Verizon or AT&T if money wasn't an issue – mainly for better rural coverage or more consistent customer support.

Bottom line: if you are trying to decide whether to stay with T-Mobile or jump ship, it really comes down to what matters most to you. Do you care more about cool extras or do you want top-notch coverage no matter what it costs?

Either way, this Reddit thread shows that loyalty in the wireless world is rarely about just one thing – it's a mix of features, experiences and good old-fashioned personal preference.

Need help choosing? Check out our carrier guides to find the best fit for you:

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