Apple Store employees get their iPhone X upgraded to iPhone 14

A tweet from Bloomberg's triple threat Mark Gurman (print, audio, and television) passes along an interesting bit of information. Gurman writes that the Apple Store is moving its point of sale system called Isaacs from the iPhone X to iPhone 14 (although Mark's tweet says iPhone Xs, I believe he is writing about plural units of the iPhone X and not about the iPhone XS). As Gurman notes, "This won’t mean anything for customers, but it’ll make things quicker for retail employees who often have to swap the aging iPhones out multiple times per day."

A former Apple Store employee revealed that employees did indeed have to swap out their iPhone X multiple times per day. The phone was first released by Apple in 2017 and was the first iOS-powered model to use Face ID, gesture navigation, and sport an edge-to-edge display. One Twitter subscriber repeated his recent experience at the Apple Store. "I was at the Apple Store Friday and I was checking out and I was SHOCKED when she pulled out what I initially thought was an iPhone 10 and she was having a hard time getting it to scan my code. Lol."

Also, we wonder if Apple, by switching to an iPhone 14, isn't missing out on a great opportunity to show off one of its pricier premium phones like the iPhone 14 Pro or iPhone 14 Pro Max in these situations. It isn't like the company is handing out a $1,000 phone to every employee to keep forever. But the company is making the right decision to upgrade to a newer model since using the older phone could lead to an embarrassing incident.

For example, Parker Ortolani of The Verge noted via tweet that just the other day an Apple Store rep had to swap phones right in the middle of a transaction that he was a part of. It should also be noted that some Apple Stores have already swapped the iPhone X for the iPhone 12. Those stores might not be getting the iPhone 14 since they have already upgraded from the iPhone 10.