Unconditional refunds might be one of the Galaxy S8's best new features


By now everyone has heard the story – Samsung releases a new flagship, said flagship starts catching on fire, things go really, really bad. While the whole debacle is old news by now, Samsung is still fighting the repercussions, which, along with its legal problems, took a big hit on its reputation. The latest move in that direction, according to The Investor, might be offering users of the upcoming Galaxy S8 unconditional refunds up to three months after purchase.

Even though this is very obviously a damage control measure, it's a really good and consumer-friendly decision we really wish is actually true, though, considering the Galaxy S8's current status as the leakiest device ever, we have little doubt about the veracity of this report. If true, this will grant users an extended device testing period, which is great news for people with trouble making decisions about which smartphone they want, or those who just like switching devices often.

But still, this will not be simply a response to year-old news, as, unfortunately, the Galaxy S8 is expected to disappoint some of its users at launch due to limited Bixby functionality. The report notes, however, that a software update is expected to become available within the first half of 2017, which will enable Bixby on apps beyond Samsung's 10 preloaded ones.

While the news regarding Bixby is unfortunate, it isn't exactly surprising, considering Samsung's statement that "ambition takes time", which came as part of the assistant's official reveal. Still, it will result in a particularly good and consumer-friendly strategy, which we hope will be emulated by Samsung's competitors if the future. However, it's still unclear whether this will be an option only available in Samsung's home country, South Korea, so we'll be keeping you updated as we get more information.

source: The Investor

Related phones

Galaxy S8
  • Display 5.8" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(30h talk time)
Galaxy S8+
  • Display 6.2" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh(24h 3G talk time)

FEATURED VIDEO

11 Comments

1. markobarko

Posts: 176; Member since: Oct 09, 2016

Jesus, every article about sammy starts with fire.

10. yann

Posts: 613; Member since: Jul 15, 2010

Remember burned woman during flight from wireless headphones? No word for the manufacturer, right? And burn signs scream for Apple airpods, but no word for that.

14. Highside

Posts: 197; Member since: Jan 31, 2017

BRING BACK THE REMOVABLE BATTERY was the lesson that Samsung SHOULD have learned. The stupidity of manufacturers to seal their batteries, and the stupidity of consumers to accept it, is pathetic.

2. basher

Posts: 105; Member since: Sep 20, 2015

True. And all Apple articles starts with "the best ever".

5. remixfa

Posts: 14605; Member since: Dec 19, 2008

that would be nice if the 3 months was the exact amount of time between the S8 and the Note 8 launches. Would make life so much easier. lol

7. trojan_horse

Posts: 5868; Member since: May 06, 2016

That would make switching from the S8 to the Note8 absolutely costless... Samsung can't let that happen, haha.

8. cleatglitch

Posts: 162; Member since: May 25, 2013

i'm wit you on that yo

6. SupermanayrB

Posts: 1188; Member since: Mar 20, 2012

Wow. A tech site that doesn't know the difference between a feature & a warranty policy.

11. Rampage_Taco

Posts: 1036; Member since: Jan 17, 2017

Not much of a warranty, a warranty protects the user from Manufacturer defects. They just extend the typical 14 or 30 day return period

12. SleeperOne

Posts: 370; Member since: Feb 25, 2017

"Might be one of the best features" Not a hit piece at all.

13. jeroome86

Posts: 2314; Member since: Apr 12, 2012

They should offer huge discounts for owners who bought the Note 7. Only the ones who returned their devices. That would leave a few out. Do the same for the Note 8 too. Don't jank up the next Note Samsung. Look at the G6 for inspiration. Finger print snanner. Hint, hint.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.