Galaxy Note 7 return rate hits 90% with more than 2.7 million devices being exchanged

It looks like Samsung's aggressive policy regarding the recall of all Note 7 devices is working out pretty well. The company reported on Sunday that it managed to recall over 2.7 million Note 7 handsets out of the 3.06 million units that made their way to consumers worldwide. This means that only about 10% or around 300,000 phones are still yet to be returned roughly 3 months since the entire ordeal began.

In major western markets the return rate has been very high, as almost draconian measures are being taken by the Seoul-based manufacturer in a bid to protect its customers. In the U.S., a final update is going to be released by the end of the year, which will make it impossible for any Note 7 phones still out there to be charged as well as being used as mobile devices by cutting network access. A similar approach will also be taken in Western Europe, as the update there will limit the charging capabilities of a Note 7 handset to 30%.

The situation on the home front is slightly different, however. About 20% of South Korean consumers that bought the exploding phablet still cling on to their possessions, despite Samsung's offerings of a full refund or a swap to another model in exchange for their Note 7. As of now, no charging restrictions are being implemented for the users of the Southeast Asian country, but things might change if these numbers don't improve.

source: The Korea Herald via SamMobile



20. bubbadoes

Posts: 1225; Member since: May 03, 2012

shamesung at it's finest... can't wait until the next big thing....

14. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Why not deactivate it remotely and be done with it?

13. legiloca

Posts: 1676; Member since: Nov 11, 2014

Korea is not a Southeast Asian country wtf

19. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

According to geography it is. " South Korea Country in East Asia South Korea, an East Asian nation on the southern half of the Korean Peninsula, shares one of the world’s most heavily militarized borders with North Korea. It’s equally known for its green, hilly countryside dotted with cherry trees and centuries-old Buddhist temples, plus its coastal fishing villages, sub-tropical islands and high-tech cities such as Seoul, the capital." Because Korea is "EAST" of other Asian nations like China . Because if you are in China and traveled west to get to Korea, it would take you longer than if you treveled East. Do you deny this? Look at a map BURH...Korea is east of China. on the map, China would be the first Asian nation you come too. Then when you travel east you come to Japan, then Korea.

21. kiko007

Posts: 7525; Member since: Feb 17, 2016

Must you make an ass of yourself..... even when you're right? "Look at a map BURH" Wtf....

12. trojan_horse

Posts: 5868; Member since: May 06, 2016

90% return rate is pretty good already... Now Samsumg will have a hard time in convincing the other 10% to return their Note7s...

3. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Not bad but there will be a few hold outs. Whether they're morons is not my call. Could say it irresponsible though for sure.

2. Hallyu

Posts: 790; Member since: Jul 21, 2015

Despite the Note 7 fiasco, Samsung still shows strong and healthy growth. It's a bitch slap to Apple and its pathetic fanboys' faces who wish Samsung to post a red ink. Now be prepared, the S8 will make a big change, and it could place the iPhone completely in a grave. LOL

4. Scott93274

Posts: 6044; Member since: Aug 06, 2013

I am curious to see what changes this year's Galaxy phone will have. From an external perspective, last year's model looked damn near identical to the year before. Don't get me wrong, I consider them both to be some of the best looking phones on the market... I just wonder if they're going to do something a little more radical this time around. I've read rumours that suggest this, but I take mobile news with a grain of salt.

9. Hallyu

Posts: 790; Member since: Jul 21, 2015

As for physical design, I don't mind having little change since I think the old one is already gorgeous, and moreover candy bar phones might not differentiate between themselves in many ways. One of the biggest breakthrough I wish Samsung to adopt is the stereo speakers by harman and the fingerprint sensor embedded on the screen.

16. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

The S6 Edge and S7 Edge looking "almost" alike, is nothing like the iPhone 6, 6S and 7 looking 100% identical. Hmmmm! We already know the S8 will have a brand new look , because it going to be almost completely bezel-less. Though I think its the dumbest idea, I can't wait to see it.

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Oh and how is it, you Apple guys say - When you have a design that works, why change it? Why can't that go for everyone else? After all the Sony Xperia has been relatively unchanged for 5 years and counting. Hmmmm!

23. Scott93274

Posts: 6044; Member since: Aug 06, 2013

Dude... what the hell are you talking about? "You Apple guys"... I am not an "Apple guy", I've never owned an iPhone, I have a Nexus 6P, I'm a big fan of the Google ecosystem, I have a home built PC running Windows 10 and a Toshiba Chromebook 2. My comment had nothing to do with anything Apple related. Stop this BS crusade to slander Apple any chance you get, Regardless if your statement is accurate or not, it's irrelevant to the conversation already in place and you're just wasting our time.

28. Hallyu

Posts: 790; Member since: Jul 21, 2015


7. cnour

Posts: 2305; Member since: Sep 11, 2014

You are very smart. Keep it up.

11. Hallyu

Posts: 790; Member since: Jul 21, 2015

Look, we got an iSpy here. LOL

8. Dr.Phil

Posts: 2562; Member since: Feb 14, 2011

The S8 may indeed be revolutionary in terms of the direction of Samsung and compared to the entire history of smartphones that we have seen up to this point, but I doubt it will "put the iPhone completely in a grave". The S8 is announced 6 months prior to the iPhone, which is a significant gap in technological time. If anything is introduced that Apple is not already prepared for by looking at patents and insider information, then it would still be prepared to make a response after the official announcement. Remember, there was a time a few years ago where Apple announced the iPad with a certain thickness and Samsung went back to the drawing board and immediately reduced the thickness of their tablet in response (I think they did it within a weeks time). But, I think it's already a safe bet to say that both Samsung and Apple are working on a full-touchscreen device. It remains to be seen whose version is considered the better one.

15. Mxyzptlk unregistered

The S7 and S6 didn't really make any changes. They were just another Galaxy S phone with TouchWiz.

18. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

The S7 had far more changes than the last 3 iPhone had...that's for sure. You're just stupid! Stop trolling!

22. dazed1

Posts: 815; Member since: Jul 28, 2015

Its time to stop posting

24. Scott93274

Posts: 6044; Member since: Aug 06, 2013

I'm liking your post simply because TechieXP is annoying as hell.

1. Klinton

Posts: 1409; Member since: Oct 24, 2016

That's very good news for those who want the questions like: 1.'Why no Note7 exploded after the ban' and 2. 'Why not Samsung neither any US lab came with proven decision, what's wrong with Note7 yet, and what took so long?', to become dimmed. Having 1.5 mill Notes out there , and not exploding is confusing.

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