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Galaxy Note 7 return rate hits 90% with more than 2.7 million devices being exchanged


It looks like Samsung's aggressive policy regarding the recall of all Note 7 devices is working out pretty well. The company reported on Sunday that it managed to recall over 2.7 million Note 7 handsets out of the 3.06 million units that made their way to consumers worldwide. This means that only about 10% or around 300,000 phones are still yet to be returned roughly 3 months since the entire ordeal began.

In major western markets the return rate has been very high, as almost draconian measures are being taken by the Seoul-based manufacturer in a bid to protect its customers. In the U.S., a final update is going to be released by the end of the year, which will make it impossible for any Note 7 phones still out there to be charged as well as being used as mobile devices by cutting network access. A similar approach will also be taken in Western Europe, as the update there will limit the charging capabilities of a Note 7 handset to 30%.

The situation on the home front is slightly different, however. About 20% of South Korean consumers that bought the exploding phablet still cling on to their possessions, despite Samsung's offerings of a full refund or a swap to another model in exchange for their Note 7. As of now, no charging restrictions are being implemented for the users of the Southeast Asian country, but things might change if these numbers don't improve.

source: The Korea Herald via SamMobile

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