USB-C to 3.5mm earphone jack adapter still not working for many Pixel 2/2 XL users


You know that a phone is having problems when a law firm starts soliciting owners to see if they want to join a Class Action suit against the manufacturer. In the case of the Google Pixel sequels, both the Pixel 2 and Pixel 2 XL have been the target of various complaints. The Pixel 2 XL has burn-in issues (although not more than any other premium smartphone says Google) and other problems with the screen. Pixel 2 users were hearing strange clicking and buzzing sounds. The latter was fixed via an OTA update.

Just the other day, we told you how several Pixel 2 XL owners noticed that their fingerprint scanner was taking longer to unlock their handsets following the update to Android 8.1. And there are other less well-known issues. If you check out the Google Product Forum, there is a thread dating back to late October about users who have discovered that the USB-C to 3.5mm headphone adapter cable that comes in the box with the Pixel 2 and Pixel 2 XL, simply does not work.

Earlier this month, a community member with the name of Qiu Yulong had a theory about why this problem is taking place. His two cents? Because the USB-C port handles many different tasks, when you plug in the adapter, it is acting as though you plugged in a charger. His solution? Enable developer mode by going to Settings-> System-> About phone-> Tap on the build number 7 times. Once that is accomplished, go to Settings-> System-> Developer options-> Networking-> Select USB configuration and then Audio Source from the pop up list. If you follow these directions perfectly, the adapter should work correctly says Qiu.

Lately, we have passed along a number of deals available for the Pixel 2 and Pixel 2 XL, with the latest one available from Target and Verizon. Take Big Red's $300 rebate with the purchase of either model using device financing (the money is returned via a monthly $12.50 bill credit over 24 months) and add a $250 gift card from Target. While the carrier portion of the deal runs through the end of this year, Target will stop handing out the $250 gift card after this coming Saturday, December 23rd.

source: GoogleProductForum via AndroidPolice

Related phones

Pixel 2
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 2700 mAh
Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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27 Comments

1. rick_mobile

Posts: 358; Member since: Dec 13, 2010

ugh, I just ordered a Pixel 2 XL. Think I'm just going to return it and wait for pixel 3

4. lyndon420

Posts: 6787; Member since: Jul 11, 2012

Boycott it. Maybe Google will bring back the Nexus!!

6. tangbunna

Posts: 480; Member since: Sep 29, 2016

wait wait. drill a hole. 3.5mm is hiding inside.

9. imlegitcusimthasht

Posts: 306; Member since: Jan 30, 2017

Go S8 or Note 8. You won't regret it. So much more you can do. And Samsung Pay rewards you too.

18. rick_mobile

Posts: 358; Member since: Dec 13, 2010

I had the S8 but broke it. I'm just going to get a cheap phone and wait 2 months for the S9

25. imlegitcusimthasht

Posts: 306; Member since: Jan 30, 2017

the s9 sounds solid, but watch for those s8 deals. haha Might be enticing enough to make you stay in the s8 market if you want to cut cost later when you do decide your flagship.

19. tuminatr

Posts: 1123; Member since: Feb 23, 2009

don't believe the hate

21. cocoy

Posts: 457; Member since: Oct 30, 2015

Just buy the LG V30 if you're a music enthusiast. Hopefully these phone manufacturers realize the importance of that good old jack and stop using usb c to 3.5 mm adpators for the next generation of smartphones.

2. RoboticEngi

Posts: 1251; Member since: Dec 03, 2014

Dont buy Google's pixel crap.

3. lyndon420

Posts: 6787; Member since: Jul 11, 2012

Getting rid of the phone jack was such a wonderful idea.

5. Zylam

Posts: 1816; Member since: Oct 20, 2010

The best Android phone with worst quality control. It's almost like the OEM's who build phones for Google use lower quality components on purpose to ensure they don't cut sales of their flagships. Or maybe Google is just really incompetent in building hardware. It's seriously embarrassing for a phone in the top tier price range to have these kinds of issues. Or maybe Google's just really cheap and know exactly what they're doing. Suckering the pure Android enthusiasts into paying top dollar because they know non of their Oem partners will update their phones on time or even care about a fluid Ui experience.

12. BLUEBLASTER

Posts: 930; Member since: Feb 23, 2014

Why don't they buy a low end company hell the could have got Nokia and have them build the hardware. Even Razer made a good effort for their own first phone.

17. Zylam

Posts: 1816; Member since: Oct 20, 2010

I know right, and they even had a decent company, Moto! Google really has no idea what it's doing in the hardware side of things.

23. tedkord

Posts: 17356; Member since: Jun 17, 2009

The best Android phone has no QC issues. I know, I'm typing on it right now.

24. Zylam

Posts: 1816; Member since: Oct 20, 2010

You mean a phone that butchers Android to hell and you didn't even see actual Android for most of the experience. Yea thanks, but no thanks. You can keep the overpriced and outdated bloatware mess to yourself.

26. tedkord

Posts: 17356; Member since: Jun 17, 2009

No, I mean the hands down best phone on the market, which improves Android (obviously, going by all the features Android has borrowed from its predecessors.)

7. cnour

Posts: 2305; Member since: Sep 11, 2014

The failure of 2017.....

8. Bfrenz

Posts: 285; Member since: Aug 26, 2012

I hated the minute, they've announced this piece of crap. I'm damn right.

10. surethom

Posts: 1691; Member since: Mar 04, 2009

Google is just bad at hardware, & lately bad stuff software aswell Google get grip.

11. monoke

Posts: 1161; Member since: Mar 14, 2015

This is what people mean when they say getting rid of the jack is a step backward. Until you have a better solution, which wireless headphones isn't, you just don't mess with it. imo.

13. steelew

Posts: 219; Member since: Jun 04, 2012

Mine works. I'm on 8.1 and I never tried it before 8.1 but it works. Love my pixel 2 xl. I hope I got a good one, so far so good. My only "issue" is my phone seems to get warm now when it didn't before. I haven't heard anything yet and today it seemed to get better jusy by rebooting.

14. Gadgetex

Posts: 197; Member since: Nov 10, 2013

Maybe one day they will let users save contacts to device instead of forcing them to save to Gmail on Google's server. Not much privacy on that phone.

15. steelew

Posts: 219; Member since: Jun 04, 2012

Could also be iphone only headphones. They have a proprietary version that doesn't always play well with android. I've seen a few 3.5Mm products that only work with I phones (ironically now). I had an IR remote that just would not work at all on my android phone. I would say, try multiple headsets and make sure the adaptor is plugged in all the way. My usb c cutout for my phone case is pretty small and the adaptor barely fit.

16. Wiencon

Posts: 2278; Member since: Aug 06, 2014

What the f*ck are you talking about. 3.5mm headphones that only work on iphones and not other devices? XDDDDDDD

20. HansP

Posts: 542; Member since: Oct 16, 2011

This is why we don't change things that works. Literally.

22. tedkord

Posts: 17356; Member since: Jun 17, 2009

I've found a workaround for this issue - return the Pixel and buy a phone that has a 3.5mm jack. Zero issues using headphones with my Note 8.

27. gamehead unregistered

Put this phone back in the oven. It aint done.

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