Law firm recruits Pixel 2 and Pixel 2 XL owners for Class Action suit against Google, HTC and LG

Law firm recruits Pixel 2 and Pixel 2 XL owners for Class Action suit against Google, HTC and LG
With reports that the screen on the Pixel 2 XL suffers from screen burn-in, black smear and other problems, Google could face a Class Action lawsuit filed by those Pixel 2 XL buyers who are having issues with their displays. The phone, manufactured by LG, employs LG Display's 6-inch pOLED screen. The "p" before the OLED acronym stands for plastic, and the display employs a QHD+ resolution.

Once certified by a judge, a Class Action suit consolidates individual law suits filed throughout the country for the same issues. A law firm by the name of Girard Gibbs LLP is already looking to recruit Pixel 2 and Pixel 2 XL owners to join the prospective class. While the screen issues are affecting Pixel 2 XL users, the Pixel 2 has had problems with clicking and whistling sounds. The noises seem to be heard when trying to make a phone call on the device.

Google, HTC and LG better be lining up some big name barristers in addition to their in-house teams. Girard Gibbs LLP has been involved in previous Class Action law suits against smartphone manufacturers including the one filed against LG for bootstrap issues with the LG G4 and the LG V10. Other LG made handsets, including the Nexus 5X and LG V20, were also part of the suit. And the firm also sued Motorola for $5 million over poor customer service related to warranty claims that Motorola allegedly failed to handle properly. HTC produced the Pixel 2 while LG manufactured the LG 2 XL.


For its part, Google has doubled the length of the warranty on both the Pixel 2 and Pixel 2 XL from one-year to two-years.

source: Girard Gibbs LLP via CNET

Related phones

Pixel 2
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 2700 mAh
Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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60 Comments

4. cbonica

Posts: 17; Member since: Jun 07, 2011

I don't know if google lost a bet, but they need to refrain from using LG, for anything. My wife and sister have both been through multiple Nexus 5X's, others i know have had major issues with the G5's and G6's, LG TV's and appliances have terrible quality control issues. Its not a surprise the Pixel 2 XL has issues. Google please stop turning to LG, they made one successful phone the Nexus 5, leave it at that.

5. lallolu

Posts: 729; Member since: Sep 18, 2012

I have an LG G4 that has worked flawlessly for almost 2 years, I had an LG G2 that was fantastic and my LG TV that was bought in 2011 is still going strong.

6. ZeroSlack_Jack

Posts: 35; Member since: May 02, 2017

"I have an LG G4 that has worked flawlessly for almost 2 years" You Sir, certainly are a one in ten million!

8. Back_from_beyond

Posts: 1162; Member since: Sep 04, 2015

I owned a LG G2, had the microphone on it replaced because it didn't work, then after a factory reset, the new one did work, until I updated it to the latest update and it was broken again. Went back to the original firmware and it didn't work, updated it to the latest version and then it did. I'd done extensive research into the matter and it turned out to be a well documented issue with the G2. There was no real fix for it other than maybe going back to the original firmware and hoping/praying it would work again and any subsequent updates didn't break it again. LG never offered a fix for it. It was a great phone when it worked right, to date probably my favorite phone design wise, but didn't offer expandable storage and the 32GB version came months after the 16GB version.

45. Wiencon

Posts: 2278; Member since: Aug 06, 2014

G2 was great, my brother still uses it and is perfectly happy (tho camera is trash) G3 was laggy mess For G4 LG should burn in hell, I know 3 owners of G4 and they all had boot loops at some point because of faulty motherboards. With G5 they finally leveled their game

25. Cat97

Posts: 1728; Member since: Mar 02, 2017

On the other hand, I had an LG G2 for 2 whole years and I still think it was the best phone I ever had.

7. KeyserSoze

Posts: 387; Member since: Oct 06, 2014

Ha! It's about time somebody punish Google for peddling inferior phones. On the other hand, you idiot Pixel fans kinda deserve being stuck with these inferior defective phones due to your blind loyalty to this shtty brand. Note8 FTW!

9. Peacetoall unregistered

Pixel and nexus have always been plagued with problems. Google really need to stop producing such niche products.

13. sissy246

Posts: 6959; Member since: Mar 04, 2015

I love my note 8, been a Samsung user for year's, but all phone companies have had problems of some kind.

17. Back_from_beyond

Posts: 1162; Member since: Sep 04, 2015

It's not as if Samsung has a perfect track record when it comes to their devices. In fact there's not a single brand out there that hasn't had problems like this at one point or other. Just hope the issue gets fixed or a proper compensation is offered. So don't be juvenile about it, in the end it's all about lessons learned.

29. imnobosh

Posts: 16; Member since: Oct 15, 2014

While I do feel Google deserves what's coming...You can't bash someone for blind loyalty for a brand then end your comment fawning over another brand. Smh

10. Awalker

Posts: 1958; Member since: Aug 15, 2013

If you don't like the screen return the phone. No one is forcing anyone to buy it.

12. TeriusRose

Posts: 108; Member since: May 12, 2017

I get that we have companies we favor, but there's no need to defend a multi-billion dollar company when they screw up. You say that like the onus is somehow on the customer. Nah.

26. Awalker

Posts: 1958; Member since: Aug 15, 2013

I would say the same exact thing for any company, tech or otherwise especially on an issue that doesn't involve safety or impede you from using the product. If you don't like the screen either don't buy it or return the product.

37. TeriusRose

Posts: 108; Member since: May 12, 2017

It's not about just finding something you don't prefer about a product, it's about a product developing problems within a week or two of buying it for a large number of their customers apparently. It's the entire reason we have lemon laws, you have an expectation as a customer of something you buy working properly. This isn't about preference.

38. Awalker

Posts: 1958; Member since: Aug 15, 2013

There's no problem with either device that impedes the user from using the phone normally. Google is going to release software updates that address most of the issues. Also, if you develop a problem that impedes your use you have a two year warranty. If you find something that's not aesthetically pleasing to you within a week or two you can return the device. Even after that period I'm sure Google will allow you to return the device. Lastly, don't buy the device if the reported issues bother you. Trying to sue a company over this is ridiculous. This law firm seems like an ambulance chaser.

41. Awalker

Posts: 1958; Member since: Aug 15, 2013

Also, how did you come to the conclusion that a large number of customers are developing problems within a week or two. What constitutes a large number in your mind?

11. Joosty

Posts: 462; Member since: Mar 14, 2013

The clicking in the whistling is a feature! Love my pixel 2!

15. quakan

Posts: 1418; Member since: Mar 02, 2011

Aren’t the phones still under warranty? What’s the lawsuit for?

32. baldilocks

Posts: 1428; Member since: Dec 14, 2008

People have nothing better to do. Sue happy. Wait for a couple of software updates to fix most of the issues.

44. vincelongman

Posts: 5611; Member since: Feb 10, 2013

I dont get it either They should just return it for a full refund if they dont like it Also Class Action suits are pretty useless, at best people get like $20 (excluding the lawyers, they make bank of these)

16. Sparkxster

Posts: 1155; Member since: Mar 31, 2017

Why is HTC included in the lawsuit? I thought the pixel 2 didn't have any issues other than the clicking noises.

30. omnitech

Posts: 1131; Member since: Sep 28, 2016

The pixel 2 was pretty buggy and had the worst display in my opinion out of the display models I used. The pixel 2 XL and the V30 were awesome though . Weird.

54. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I've had my Pixel 2 for a week now. Thing flies, battery life is excellent (4-5hrs SOT), and no clicking/whining sound. The display looks like the one from the original Pixel but in sRGB mode.

19. hado86

Posts: 177; Member since: Oct 15, 2014

Because it’s running stock android, Razer may be getting more customers than they expect.

27. roldefol

Posts: 4744; Member since: Jan 28, 2011

Talk about niche products. I don't see what Razer has to do with Pixels. Most customers haven't even heard of Razer, but they know Google.

24. Scott93274

Posts: 6025; Member since: Aug 06, 2013

I haven't read any issue about the Pixel 2, just the Pixel 2 XL, but thus far, my experience with the Pixel 2 has been horrible. I have to assume that I simply received a defective unit. I've already reached out to Google Support and performed several troubleshooting measures, but I think I'm going to have to go the RMA route and get it replaced. If it happens again, I'm going to be forced to go with the Moto X4. Issues with my device is that it becomes unresponsive and the launcher eventually crashes... over, and over, and over again, this has happened to me while recording video of my daughter's band performances, during a Halloween party at my brother's house, and I've missed out on MANY ideal photo/video opportunities because of it. I haven't heard of this issue from anyone else though, but it's a nightmare. Oh, and Bluetooth connectivity is horrible. All other reported issues from the display, call quality, speaker quality were non-existent on my device though.

35. roldefol

Posts: 4744; Member since: Jan 28, 2011

That sucks. I've decided to wait out this product cycle and see how things shake out. I was leaning toward the Pixel 2, but it looks too small after using the 6P for two years. Definitely not going 2XL. Was thinking of the Moto X4 (either Fi or Moto version, each has its benefits), but early reviews say the camera isn't very good and the SD630 isn't exactly future-proof. The price is right, though. Maybe I'll get over my newfound aversion to large phones for the OnePlus 5T.

33. omnitech

Posts: 1131; Member since: Sep 28, 2016

Besides the Note 7 thing. None of these minor issues should warrant a class action lawsuit. If this does then Apple's overpricing should definitely qualify as well. Apple maps and antenna gate.

34. baldilocks

Posts: 1428; Member since: Dec 14, 2008

This is why I don't trust most lawyers. Nor should anyone else.

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