Google 'investigating' Pixel 2 XL display burn-in reports


After reports from users and reviewers alike that the Pixel 2 XL's P-OLED display is coming with irregularly lit pixels resulting in scattered brightness spots and dull colors in comparison to, say, Samsung flagships' default mode, even in the "vivid" regime, now comes another serious issue - screen burn-in. We thought that burn-in is a thing of the past with OLED displays, as only the first generations struggled with the challenge to prolong the lifespan of the blue LEDs that were made of ingredients that degraded quicker than the other colors.

Now, however, some Pixel 2 XL users are reporting that they can see ghosting of the navigational strip at the bottom of the display when you show a gray background there. It's only been a few days since the official release date of the Pixels, and, if the problem persists, this might turn into a classical case of burn-in that will only become more visible with time. That is why when asked for comment, a Google spokesperson said that they will be looking deeper into the matter:


The Pixel 2 XL reportedly uses a panel very similar to the LG V30, and there were reports about uneven brightness with the V30's preview units, but on the retail version which we got recently, everything was fine in that respect, so hopefully these are teething problems with the first batches, and Google will come out with the reason for these mishaps soon.

source: The Verge

Related phones

Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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24 Comments

1. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Should have gotten your displays from Samsung huh Google smh. For the sake of pixel 2 xl owners I hope this as isolated incident.

21. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I also hope it's an isolated incident. Though thankfully I went with the Pixel 2 (Not LX). Which I was just notified that it shipped today! Blah, I cannot wait for a new phone, my 6P is ready to get repurposed to a dash cam... assuming I can find an appropriate app to handle the task.

2. notfair

Posts: 761; Member since: Jan 30, 2017

You know what? I am glad... charging 1000$ for what? for an off screen music recognition?

3. jojon

Posts: 435; Member since: Feb 11, 2014

...you know what, i'm done with Pixel, it's off the list. There is just to much doubt about them,

4. Avieshek unregistered

And Apple wanted to use LG Displays? Goodluck!

13. Lumberjack

Posts: 306; Member since: May 04, 2017

They probably will

5. Joosty

Posts: 486; Member since: Mar 14, 2013

Glad I went with the regular sized version lol

6. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Me too, but there was no chance of me ever buying the XL because it's just too damn expensive. I still feel sick thinking about the money I dropped for the 128 GB Pixel 2. Hopefully our experiences with the regular sized Pixel 2 are free of issues.

19. mikehunta727 unregistered

The smaller Pixel should be fine since it is using a Samsung panel but there another issue with the smaller Pixel now, it bend pretty easy... See JerryRigEverything's recent video on it. It cracks in the same spot that the 6P used to

16. DBounce

Posts: 172; Member since: Apr 26, 2014

Regular version is very fragile. Just don't bend it. They snap very easily as Google put an antenna band in the historically weakest point of the phone.

7. TheStanleyFTW

Posts: 252; Member since: Feb 20, 2013

S8 is probably the only "true flagship" that has shipped this year, though that Iris scanner and fingerprint scanner position are bad. But that's about. HOWEVER I don't like how every flagship from different companies are charging more these days. I'm scared.

8. LanjaKodaka

Posts: 219; Member since: Sep 27, 2016

LG displays are not as good as Samsung's. Proven.

9. Hallyu

Posts: 790; Member since: Jul 21, 2015

I'ts not like that. It's because that serpent Google used cheap dirty tactic and unfair competition, so LG had no choice, but to fight back. That greedy of a platform deserves it, God has punished that 2heads-serpent. LG V30's OLED panel is as superb as Samsung's.

10. haruken

Posts: 307; Member since: Nov 06, 2013

Not sure what rock you've been living under but the V30's main weakness is its display according to all reviews. LG is several, several years behind Samsung when it comes to mobile Oled.

15. fyah_king unregistered

But, Apple will say that their oled screen made by LG is the best, ever!!lol

22. LanjaKodaka

Posts: 219; Member since: Sep 27, 2016

If you remember Samsung was the first manufacturer who made oled screens for smartphones on a large scale. Many years later other manufacturers switched to oled screens. Lol the iPhone switched to oled in 2017. LG obviously didn't have a headstart like samsung. Naturally they'll be behind Samsung.

11. DRS1977

Posts: 679; Member since: May 27, 2015

Why is this a surprise? LG's OLED TV's that everyone thinks are great have horrible burn in problem and blotches. http://www.avsforum.com/forum/40-oled-technology-flat-panels-general/2804065-oled-screen-burn-photos.html RTINGS Test, only after 2 weeks LG OLED TV's start having burn-in/image retention. They are going to have a class-action lawsuit against them one of these days. http://www.rtings.com/tv/learn/permanent-image-retention-burn-in-lcd-oled

12. pupkin

Posts: 150; Member since: Feb 04, 2015

Cheap Hardware. Now this? I hope it’s isolated incident.

14. Lumberjack

Posts: 306; Member since: May 04, 2017

That is why I like LCD.. White is white , also I can keep same screen as long as I want. Hope to see Cledis/ micro LED screens for mobile someday

17. Branson28

Posts: 55; Member since: Mar 26, 2014

Can we stop saying burn-in is a "thing of the past" for OLEDs? No, it shouldn't be happening in a week, but as a person who switched to OLED from LCD a few years back and have had a couple different Samsung OLED panels (one being in the OG Pixel XL) I've seen very noticable burn-in on all after at least 3 months. It's a problem that has yet to be solved for OLED technology. So while ima be mad if my Pixel 2 XL burns in after a week, I'm still just mad in general that OLEDs have the problem at all. If you buy a phone in 2017+ you should not get a display that can't make it to the end of the year without burn-in

18. cnour

Posts: 2305; Member since: Sep 11, 2014

Hahahahahahaha

20. DnB925Art

Posts: 1168; Member since: May 23, 2013

If burin-n wi;; be a problem, they just need to add automatic immersion mode, where the status and notification bars disappear, which can reduce the likelihood of burn in because the bars aren't static for an extended period of time.

23. monoke

Posts: 1185; Member since: Mar 14, 2015

Looks like Sammy gave the leftovers from last year.

24. auriogt

Posts: 10; Member since: Apr 24, 2014

Back to nexus 3. It means google has stepped 5 years in time. Who told time travel is not possible?

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