Some Samsung Galaxy Note 7 units crash randomly and inexplicably, ours included. #Brickgate?

The Samsung Galaxy Note 7 was recently launched and got all but a standing ovation from the world. A beautiful design, curved display, powerful hardware, 64 GB of expandable internal storage, and a top-notch camera make Sammy's newest phablet a highly desirable handset. What could go wrong?

Apparently, buying one of the dream phones could be a risky investment. Just days after its launch, some users have taken to forums, complaining about crashes, bootloops, and outright bricks of the device. Even we can relate, as our office unit has started acting up since last Friday.

The issue pops up after a few days of regular usage and there seems to be no rhyme or reason behind the patterns of crashes. It will usually start with a bootloop. Then, as the user attempts to force the phone into safe mode or recovery, it only gets worse. Random crashes at any point of operation freeze the device up and make it night impossible to do anything with it. We even had the phone crash while in Recovery, and it is currently stuck on a bootloop right on our desk as we are writing this story. Factory resets, wiping the cache, or anything else that is user-accessible doesn't seem to help, too, so it might be a hardware issue. Users have reported that even certified Samsung shops have been unable to deal with the issue and have replaced the phone with a new one instead.

From what we can make of the reports, it seems only owners of the internationally-sold Exynos variant of the phone are affected. Either it's an Exynos-only issue, or US users with a crashing Note 7 have yet to become vocal online. Samsung has yet to confirm that it's aware of and working on the problem. Until an official statement has been made and the problem has been fixed, we'd suggest you hold firm to that $850 you've been saving.

We are still fiddling with our unit, trying to find a fix. Rest assured, we will happily share our solution if we find one.


Forum links: XDA, Android Central

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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95 Comments

2. Mfa901

Posts: 291; Member since: Jul 14, 2012

Samsung gaLAGcy note 7... xD

11. maple_mak

Posts: 953; Member since: Dec 18, 2013

Disappointed​ on this device for phone nerd. :(

3. manojmcn

Posts: 634; Member since: Jul 16, 2015

10 days with Exynos powered Note7. No issues so far. But have read in a local news paper that some users are having issues here.

48. cheee

Posts: 50; Member since: Jul 11, 2016

i believe you real user have more credit than apple site

57. maple_mak

Posts: 953; Member since: Dec 18, 2013

Not everyone is only saying BS or truth, Mr. Think-Too-Much.

4. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Damn, sucks to be an owner of a exynos powered GN7 right now smh. Sure they'll give you a new but that bitch is going to go bad to lol.

5. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Seems weird that it could be an exynos problem, the GS7s have the same one and they don't have said problems.

16. trojan_horse

Posts: 5868; Member since: May 06, 2016

It's not a problem of the Exynos SoC!

36. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

NICE EXCUSE. but when snapdragon version lags then u sheeple bashes snapdragon version for not being well optimized like exynos version . in the end samsung sheep are more toxic and dumb.

56. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Yeah and how would you know that, do you work at samsung? That's going to be a no. Don't answer questions with what you want the answer to be. When you give a legit answe, you provid proof to prove you right lol.

75. trojan_horse

Posts: 5868; Member since: May 06, 2016

I'm not providing proof. You're not obliged to believe it.

85. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

I didn't ask you to and I already decided not to believe anything until there was proof.

6. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Samsung rushed making this phone. #crashgate #laggate #rushgate

86. cherry.dev

Posts: 107; Member since: Apr 15, 2016

#Slowgate

7. philip_1

Posts: 46; Member since: Jul 28, 2009

Reminds me the story of Sudden death of Galaxy S3...This is how mine died..

8. yourmom

Posts: 82; Member since: Feb 21, 2015

My note 3 exynos suffered with sudden death twice after warranty period, I finally gave up on it

9. sarcastic_nerd unregistered

I was wondering at which point Samsung releases a fail after repeated successes after S5. And guess what, this is it. It's getting negative reviews from everywhere and the issues are all over. Obviously it's a good phone but almost every phone is good in 2016. It's just that failing in 2016 is a lot easier.

10. vviswanath

Posts: 1; Member since: Aug 29, 2016

Similar things happens with my s7 edge Uae edition. While on call it directly went into recovermode and it was searching for os files and it is showing can't reach file invalid arguments. Took it to service center and they tried with software flash. Device is not responding and told me it a hardware fault.. As a technical guy I knew that. They put forward me with a motherboard replacement option. I clearly told them if you are going to open the device I don't want the same device anymore, as I'm afraid that the device may lose its water resistant property. I opted for a complete device replacement. Still waiting for the reply from Samsung. Date of device went offline 27-8-2016 10:15 pm Uae time. Date submitted to Samsung service centre 28-8-2016 4:00pm Uae time.

13. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

thats the reason why i prefer iphones and blackberry 10 over these crap , i got sick of android phones because of these stupid issues whem i'm supposed to be actually using my phone and not wasting my time on solving these dumb issues even after paying 800$ for this half baked crap. .

19. guests

Posts: 196; Member since: Jun 19, 2016

Just when u thought samsung has improved, and these 3 came: -Lag issue (note 7 xda) -Brickgate (note 7 xda) -Root problem (note 7 xda)

30. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

after this issue came up you must be so heartbroken that ur beloved samsung disappointed you again . 400$ one plus 3 is much better choice than this half baked bloated crap 7.

37. guests

Posts: 196; Member since: Jun 19, 2016

I don't use/plan to buy any samsung device u drumpf fans. Yeah, much better choice indeed. lolhttp://www.phonearena.com/news/One-Plus-3-update-does-more-harm-than-good_id84128 One plus 3 is just as bad as note 7 at this moment.

108. M.O.A.B

Posts: 322; Member since: Feb 13, 2015

http://www.xda-developers.com/root-for-the-note7-on-sprint/ "Most importantly, we don’t think the lack of reports on these issues come due to malice, nor from cronyism. But many of these problems can be fixed — they probably will be, as we’ve noted multiple times throughout the past year that Samsung updates have done a good job at improving performance or battery life" quoted from xda article talking about performance issues. these are typical issues with initial software, but you just like ignoring this fact don't you ?

25. sebbellic01

Posts: 305; Member since: May 03, 2016

Didn't know LG was making the Note7 /s

47. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

Lmao!!!!!

27. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Haven't had an issue yet, but my Note 7 and iPhone both have a hard time with Phonearena. The sites ads system is crazy.

31. Podrick

Posts: 1285; Member since: Aug 19, 2015

Even a quantum computer will have problems with Phonearena ads.

43. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Yeah, this site drives phones nuts.

63. Junito

Posts: 145; Member since: Feb 12, 2012

I use Chrome in conjunction with Flash control. Also, my iPad has no problems with ads, but again I filter lots of content with OPenDns.

44. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Even my core-i5 laptop is having a hard time with PA, 6 tabs of PA then BAM! high CPU usage and Chrome freezes.

* Some comments have been hidden, because they don't meet the discussions rules.

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