Samsung acknowledges that the Clear View case might scratch the display of your Galaxy S6, S6 edge

Samsung acknowledges that the Clear View case might scratch the display of your Galaxy S6, S6 edge
Last week, we passed on the news that some users are having the displays of their Samsung Galaxy S6, S6 edge units slightly scratched, with the culprit reportedly being dirt and debris nestled between the display and the front flap of the Samsung-made Clear View case.

Indeed, both devices come with Gorilla Glass 4.0 displays, but small debris and sand grains are still an arch-enemy that causes a lot of trouble.

While you think that your shiny new Samsung flagship is safely resting in your pocket, shielded from the outside world, hard debris create small, yet visible scratches are being formed as the flap of the case moves against the display. But it's not only the display itself that takes all the damage: the home button is not immune to ugly scratchings as well.

As SamMobile reports, Samsung is looking into the reported issue, acknowledging its existence. Meanwhile, a number of users over at XDA's forums are also describing that they've contacted different branches of Samsung and were told that the company is indeed aware of the issue and is currently taking its time to come up with a timely fix or a compensation for the affected parties.

If you own a Galaxy S6 or an S6 edge as well as a Clear View case, your best course of action will be to take some extra care for your device in order to prevent any small abrasive materials from manifesting their existence by scratching your display.


source: XDA via SamMobile

Related phones

Galaxy S6
  • Display 5.1 inches
    2560 x 1440 pixels
  • Camera 16 MP (Single camera)
    5 MP front
  • Hardware Samsung Exynos 7 Octa, 3GB RAM
  • Storage 128GB, not expandable
  • Battery 2550 mAh
  • OS Android 7.0 Nougat
    Samsung TouchWiz UI
Galaxy S6 edge
  • Display 5.1 inches
    2560 x 1440 pixels
  • Camera 16 MP (Single camera)
    5 MP front
  • Hardware Samsung Exynos 7 Octa, 3GB RAM
  • Storage 128GB, not expandable
  • Battery 2600 mAh
  • OS Android 7.0 Nougat
    Samsung TouchWiz UI

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45 Comments

46. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What does Samsung need to admit too? The case is not scratching the glass. The glass is getting scratched because debri is getting inside. Where are these people going or doing that there is sand getting in the case? Are they using it at the beach? So they live in a desert? Are their sand storms so something? I mean lets get real. Unless you drop it in some dirt or sand, where is he sand going to come from? I dont have the flip cover yet, but I am going to buy it eventually. I've had my phone in my pocket which I am sure has some dirt and maybe some sand. Who knows...I dont know. And yet it doesn't have one scratch on it after 2 full 24 hour days of usage and counting. You can take the flip cover and literally rub it on the face of the phone and it wont get a scratch on it. It is impossible because the material isnt hard enough. So Samsung doesn't have any fault here and there is nothing to fix. If you dont want a scratch on your display using ANY cover, cover the display with a screen protector. PERIOD. It's that simple. This isnt a Samsung issue, it is a materials issue. Glass scratches if the wrong material is pressed up against it. it simple science. We just have a bunch of morons who will simply blast something because their piece of crap phone is so fragile it bends in your pocket, the glass scratched from just cleaning it with a cashmere cloth which is the softest cloth I know of, and because Apple always blames them when something goes wrong. The fact Samsung acknowledges there could be a problem, even if it is no fault of their own, makes them a better company. At least they dont lie and say their isnt a problem and then secretly fix it. At least they dont take weeks to say something.

31. CAMBODIANPATRIOT

Posts: 226; Member since: May 10, 2015

hahaha! your a good kid, samsung! admit your fault and go back to make refrigerators instead of making phones;)

36. NFSHesham

Posts: 297; Member since: Feb 04, 2014

Apple should stick to making music players and stay there..

21. medicci37

Posts: 1361; Member since: Nov 19, 2011

I could deal the the screen protector issue but I can honestly say that my m8 outperformed the edge I had. Mainly because of touchwiz

25. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Ofc it did, I also did speed test with Nokia 6130 vs Galaxy S6 and Nokia was faster

27. nodes

Posts: 1165; Member since: Mar 06, 2014

GPU on S6 is not ready to push QHD resolution. on screen performance is not that good for latest flagship. yes, day-to-day task is fine, but when it comes to heavy 3D demanding app(like 3D graphic-rich games), it will start to show it's ugly side.

45. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Really? I play 2 very aggressive gaves on my S6 Edge, one being Need for Speed Most Wanted. The only thing I noticed is that it gets really not after about 20 mins of play. But the graphics look no different than it did on my Note 3 or 4 when I played it. It handles the graphics just fine. After all, the device is powerful enough to push the Oculus Virtual Reality headset. That makes you a non-critical thinker and a troll an a liar because you have no idea what you're talking about.

29. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

So you returned your Edge? One of the wisest thing you ever did.

30. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Sarcasm fail

34. prisilla111

Posts: 12; Member since: May 29, 2012

Yeah I returned it & bought a Galaxy 6 Sorry to get your ihopes up Bobby Buster

35. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

Was I talking to you, moron?

20. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

I said it once, say it again, phone looks as it was made out of a soda can, especially the gold version. But again, in a couple years you might be able to recycle it, and get your five cents back.

44. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

You do realize, there are different grades of aluminum...right?

19. daveydog

Posts: 69; Member since: Sep 01, 2013

The aluminum on this phone is really easy to ding and scratch.. I had it in a rubber case and in 2 days time it looked worse than my 6 month old note 4. Love the phone but it's the softest aluminum I've seen.. You have to completely encase it if you care about scratches... Which sort of defeats the purpose of the beautiful phone... Or use a sleeve and hold on tight when you use it...

22. maherk

Posts: 7084; Member since: Feb 10, 2012

That's a big fat lie. How did you manage to scratch the metal trim when you are claiming it was put in a rubber case? it is beyond impossible for it to happen unless you threw it from a skyscraper. And it is weird that my S6 Edge with the official back protective case that keeps the sides exposed, is yet to get marked by a single tiny scratch.

41. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I agree.

43. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I agree it is impossible, unless you slam it on the ground trying to damage it.

42. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Even though I know you are lying, I will take the bait. if you drop a phone hard enough with a case on it, and it has a metal frame it will get damaged. Aluminum is soft. In fact no matter what grade of aluminum you use, if you drop it, it is going to scratch and dent. But here is how I know you are a liar. First you claim you had the case on for 2 days. Explain what you did to damge the phone in just 2 days. Here let me help you, I am also loke Maherk using the Samsung official cases that covers the back and corners. I have had my device exactly 2 days. When I am out, I keep the case on, but at home I take it off because my place has carpet where I spend the most time or I'm in bed and its not goign to get damaged if I happen to drop it. I have removed this case at least 10 times and iy doesn't even have a scuff mark. I also had the Note 4, before I sold it to get the S6 Edge. I bought the Spigen case. It scuffed the edges pretty bad when sliding it on and off so I stopped using it and just used a flip cover. even tho I did net some scratches on the screen, it wasnt from the cover because it is IMPOSSIBLE for it to scratch the screen. I am sure it is because I dropped it on a grainy surface a couple times. You are a liar, and a bigot and a hypocrite. All phones that use glass can be damage by dust and grit if it is a hard enough substance.

18. bugsbunny00

Posts: 2267; Member since: Jun 07, 2013

the s6/edge #easy #poormaterials.

40. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Really? Can you prove that? So lets see. Today glass on phones is strong enough to stand up to knives and keys, but Sand which is a harder substance, and can scratch ANY glass, a glass is suppose to stand up to that? Stupidity must be handed out for free to today's generation if ignorant people.

16. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

People should request refund ASAP.

14. cnour

Posts: 2305; Member since: Sep 11, 2014

The case or the screen, both are made by Samsung. So no comments!!!!!!!

39. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Samsung doesn't make the case.

12. mixedfish

Posts: 1574; Member since: Nov 17, 2013

This is why I always use a glass screen protector. Unfortunately the fad with 2.5D or curved glass has made this either impossible or ugly when put on.

7. Saioofi

Posts: 348; Member since: May 23, 2014

Samsung should've made the home button from sapphire

5. carlemillward unregistered

This is trollbait for people like CAMBODIANPATRIOT

9. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Exactly lol, keep an eye for him he will be here soon

3. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Hate comments incoming

2. Neros

Posts: 1016; Member since: Dec 19, 2014

All the flip covers are pathetic and uncomfortable to use. They offer 0 protection on impact and you have to constantly open and close them. Just buy a a silicon case and a screen protector, and your phone will look like an unused device even after a few years.

4. techloverNYC

Posts: 601; Member since: Nov 20, 2012

Same here. Aside from the looks, I don't know why ppl even bother buying them. Literally ZERO protection these cases.

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