Samsung acknowledges that the Clear View case might scratch the display of your Galaxy S6, S6 edge

Samsung acknowledges that the Clear View case might scratch the display of your Galaxy S6, S6 edge
Last week, we passed on the news that some users are having the displays of their Samsung Galaxy S6, S6 edge units slightly scratched, with the culprit reportedly being dirt and debris nestled between the display and the front flap of the Samsung-made Clear View case.

Indeed, both devices come with Gorilla Glass 4.0 displays, but small debris and sand grains are still an arch-enemy that causes a lot of trouble.

While you think that your shiny new Samsung flagship is safely resting in your pocket, shielded from the outside world, hard debris create small, yet visible scratches are being formed as the flap of the case moves against the display. But it's not only the display itself that takes all the damage: the home button is not immune to ugly scratchings as well.

As SamMobile reports, Samsung is looking into the reported issue, acknowledging its existence. Meanwhile, a number of users over at XDA's forums are also describing that they've contacted different branches of Samsung and were told that the company is indeed aware of the issue and is currently taking its time to come up with a timely fix or a compensation for the affected parties.

If you own a Galaxy S6 or an S6 edge as well as a Clear View case, your best course of action will be to take some extra care for your device in order to prevent any small abrasive materials from manifesting their existence by scratching your display.


source: XDA via SamMobile

Related phones

Galaxy S6
  • Display 5.1" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
  • Storage 128 GB
  • Battery 2550 mAh(23h 3G talk time)
Galaxy S6 edge
  • Display 5.1" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
  • Storage 128 GB
  • Battery 2600 mAh(26h talk time)

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45 Comments

1. Kruze

Posts: 1285; Member since: Dec 30, 2014

Don't get a Clear View case, problem settled. No more #ScratchGate.

6. nodes

Posts: 1160; Member since: Mar 06, 2014

but this is prove that Galaxy S6/S6 Edge's screens aren't that strong. i mean, there are tons of flip cases for years that could get grain/sand and scratch the screen, but no report like this, and to make it worse, it's the official one. and kind of surprised that the home button doesn't use sapphire coating. it's obviously weaker than the glass on the screen. IMO it's unacceptable for the most expensive 'normal' smartphone available to be like this.

8. Ordinary

Posts: 2454; Member since: Apr 23, 2015

It uses gorilla glass 4 so I dont think there is something stronger then that on smartphone glasses, its case problem.

26. nodes

Posts: 1160; Member since: Mar 06, 2014

my point is, i have had this unknown brand cheap chinese phone using cheap 3rd party flip case for years. never used a screen protector and it doesn't scratch at all, and the ones on those photos(S6) are quite bad actually. S6 is only a month old, i can't imagine how bad it would be years later.

10. EcoCare

Posts: 444; Member since: Jul 30, 2014

All screens are susceptible to scratches caused by hard, tiny particles. If it doesn't have Gorilla Glass its scratches could be worse. It's definitely the case.

11. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

Even without sapphire coating, the finger print scanner will last during the warranty time. And that's ALL what matters to Sammy.

13. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Since you can time travel can you tell me when will you delete your account?

15. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

I cannot time-travel, but I can tell you that you got some serious brain damages.

17. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Ouch that hurts, but i am happy that i can post better comments then bashing a company without proper sense and using capslock for that attention whoring. Top kek

23. andynaija

Posts: 1259; Member since: Sep 08, 2012

*than

24. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Sorry grammar nazzi

28. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

Grammar? ROFL

33. 99nights

Posts: 1152; Member since: Mar 10, 2015

This us what the ifans resort to man, I see this everyday. Every ifan at heart is a spelling/grammar Nazi and this is how they think they win an argument.

37. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What? Are you stupid? WHAT IS SAND. IS IT NOT A SILICATE? What is glass made of, IS IT NOT A SILICATE? If you get sand near any glass it will scratch it. Why is that so hard for you to understand? Are you not capable of having common sense? The case itself is not hard enough to scratch the glass. Because he glass can get scratched doesn't mean its cheap. Have you not seen the videos. Knives and keys were slammed onto the display and didnt scratch, but a harder substance does scratch the glass. My 6 year old understand this very easily, WHY CAN'T YOU? Maybe if you stop trying to be an ignorant troll like Kruze, you would understand.

2. Neros

Posts: 1016; Member since: Dec 19, 2014

All the flip covers are pathetic and uncomfortable to use. They offer 0 protection on impact and you have to constantly open and close them. Just buy a a silicon case and a screen protector, and your phone will look like an unused device even after a few years.

4. techloverNYC

Posts: 601; Member since: Nov 20, 2012

Same here. Aside from the looks, I don't know why ppl even bother buying them. Literally ZERO protection these cases.

38. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Thank god, someone with common sense. I personal have had a flap cover with every galaxy I have owned so far with the exception of the S6 Edge which I just got. But I do plan to get the cover as well. It isn't meant to protect the device at all. It was meant to add some functionality and make the device look nicer from the outside. Based on my experience, if you drop a phone with them on, they almost always open and they typically come right off the phone. I like to feel the original materials so I usually shy away from rubber or plastic cases in general. Screen protectors are ok but, they don't feel like the original slick glass.

3. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Hate comments incoming

5. carlemillward unregistered

This is trollbait for people like CAMBODIANPATRIOT

9. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Exactly lol, keep an eye for him he will be here soon

7. Saioofi

Posts: 343; Member since: May 23, 2014

Samsung should've made the home button from sapphire

12. mixedfish

Posts: 1557; Member since: Nov 17, 2013

This is why I always use a glass screen protector. Unfortunately the fad with 2.5D or curved glass has made this either impossible or ugly when put on.

14. cnour

Posts: 2305; Member since: Sep 11, 2014

The case or the screen, both are made by Samsung. So no comments!!!!!!!

39. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Samsung doesn't make the case.

16. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

People should request refund ASAP.

18. bugsbunny00

Posts: 2264; Member since: Jun 07, 2013

the s6/edge #easy #poormaterials.

40. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Really? Can you prove that? So lets see. Today glass on phones is strong enough to stand up to knives and keys, but Sand which is a harder substance, and can scratch ANY glass, a glass is suppose to stand up to that? Stupidity must be handed out for free to today's generation if ignorant people.

19. daveydog

Posts: 69; Member since: Sep 01, 2013

The aluminum on this phone is really easy to ding and scratch.. I had it in a rubber case and in 2 days time it looked worse than my 6 month old note 4. Love the phone but it's the softest aluminum I've seen.. You have to completely encase it if you care about scratches... Which sort of defeats the purpose of the beautiful phone... Or use a sleeve and hold on tight when you use it...

22. maherk

Posts: 6891; Member since: Feb 10, 2012

That's a big fat lie. How did you manage to scratch the metal trim when you are claiming it was put in a rubber case? it is beyond impossible for it to happen unless you threw it from a skyscraper. And it is weird that my S6 Edge with the official back protective case that keeps the sides exposed, is yet to get marked by a single tiny scratch.

41. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I agree.

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