Galaxy S6 & edge owners beware, Samsung's Clear View case scratches screens

Galaxy S6 & edge owners beware, Samsung's Clear View case scratches screens
In a case of twisted irony, it seems the easiest way to grossly scratch your new Galaxy S6 / S6 edge's display is getting the official Samsung Clear View case. Users over at the XDA board have identified an issue with dirt and debris lodging itself between the front cover and the device's display. Horizontal movements of the front cover, which occur naturally as you carry it around, grind the abrasive materials against the glass, thus scratching it in various unsightly patterns. This chain of events becomes particularly gruesome as the case's front flap presses against the phone as it's squeezed from inside the pocket. Both the screen and the home button's glass covers are affected.

The original thread at XDA, where users post photos and voice their complaints, is already 6 pages thick with content, which means the issue is serious. If you own the Clear View case, there's a high probability of it scratching your Galaxy S6 or edge's display eventually, unless you applied a screen protector. If you don't, you should probably hold off on buying the $60 case and opt for a different product. Meanwhile, Samsung is yet to make an official statement on the issue. Affected users have been turning to customer support in their respective countries, with various degrees of success.

Related phones

Galaxy S6
  • Display 5.1" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
  • Storage 128 GB
  • Battery 2550 mAh(23h 3G talk time)
Galaxy S6 edge
  • Display 5.1" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
  • Storage 128 GB
  • Battery 2600 mAh(26h talk time)

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93 Comments

2. PapaSmurf

Posts: 10457; Member since: May 14, 2012

I have a feeling PA is blowing this out of proportion like no tomorrow.

8. maherk

Posts: 6876; Member since: Feb 10, 2012

You know it will happen though lol Still, this isn't an issue with the case itself. Any folding plastic case will do this to your smartphone if you didn't clean it well.

40. MrET1

Posts: 110; Member since: Jan 29, 2015

True, I hate to see how people claim that basic physics cannot apply to their devices. Any phone no matter what kind of glass the screen is made of can and probably will sctratch from sand. Especially when you put any kind flapcover on the screen. If there is sand on in between the cover and the screen and you put the phone in you pocket like that it will scratch the screen. If you don't want this to happen use a screen protector so that that catches the potential scratches or dont use anything like a flapcover

84. yeye2

Posts: 1; Member since: May 15, 2015

well using flip covers since galaxy S2 and never got this problem, now using clearview case for 3 weeks and screen is full of scratches! , Screen saver was not available first day so finally I bought clearview case while I was waiting for the sreen cover to arrive. Your point is ok but problem is that there is no warning at the packaging or manual stating that the use of this cover may cause scratches , and warning about the fact that you must clean this case daily! , also others user cannot use this cover even with the screen saver as after 2 weeks, screen saver is all full of scratches!!! so we have to change screen saver every 2-3 weeks!!! this is normal for you? 99% of users thinks theres no needed for extra protection as they are buying a nice 70€ cover original from samsung who says nothing about the use of screen saver UPdated; Clearview cover is now not available at the Samsung USA online Store ; also a msg and a warning about damaged screen is showed inside descrip.

5. 99nights

Posts: 1152; Member since: Mar 10, 2015

Samsung's own ay lol.

6. hung2900

Posts: 966; Member since: Mar 02, 2012

PA, you cannot diatinguish btw the case scratches the screen and the sands scratch the screen?

75. ShaikhJGI

Posts: 359; Member since: Jan 10, 2014

Exactly my point. Initially I was like OMG "case is scratching the screen?" that is ridiculous :-O. Then after reading the article. Oh sand in between is doing its job okk. PA sometimes you are too much, please make your Headlines more clear :-@

10. brian81

Posts: 68; Member since: Nov 09, 2012

someone is very happy with this news...retard hehehe

11. TyrionLannister unregistered

I was planning to buy this case, now I won't. Just kidding, almost no one buys overpriced official cases.

12. CAMBODIANPATRIOT

Posts: 226; Member since: May 10, 2015

Great decision. If possible stay away from crappy Android products. :)

37. tedkord

Posts: 17356; Member since: Jun 17, 2009

We do. We buy awesome Android products. I bought the Note 4,which the overwhelming majority of reviewers dubbed the best phablet sized phone on the world. Now I also have a choice of the S6,which most reviewers are rating as a better device than the iphone 6.

50. BaffledTruffle

Posts: 523; Member since: Dec 07, 2013

Er, don't mind that guy. That is an Apple troll.

66. ohplease

Posts: 40; Member since: May 12, 2015

And we are not proud of him. Except for BobbyBuster, same level of intelligence I think.

26. maherk

Posts: 6876; Member since: Feb 10, 2012

I did. I bought the $23 protective back cover in gold, and since then my Spigen Air Cushion case has been in the drawer collecting dust.

13. arch_angel

Posts: 1651; Member since: Feb 20, 2015

wow $60 case and it's rubbish. glad i don't buy overpriced official cases. spigen ultra hybrid fx case FTW.

41. yashlg97

Posts: 9; Member since: Mar 07, 2014

I'm planning to buy that too. How is it? Does it affect the touch sensitivity?

49. arch_angel

Posts: 1651; Member since: Feb 20, 2015

It the best case i've ever owned and the touch sensitivity isn't affected one bit. It's a must buy..

15. Lenny86

Posts: 301; Member since: Sep 20, 2012

Just get a replacement or refurbishment n go for the spigen.problem is solved.i

16. nodes

Posts: 1159; Member since: Mar 06, 2014

so it seems the Galaxy S6's screen is not very tough, how could a plastic scratch a glass?

17. arch_angel

Posts: 1651; Member since: Feb 20, 2015

The dirt that gets between the cove and the screen scratches the screen when rubbed together. any flip cover case can do this you'd need to buy a screen protector if you plan on buying a flip cover case.

68. nodes

Posts: 1159; Member since: Mar 06, 2014

yeah, but even my cheap chinese phone without screen protector and using unknown brand flip case doesn't have scratches, and i must say that one on this article is quite bad. heck, i never put a screen protector on all of my phones(and tablets), ranging from previous Samsung's flagships to iPhones and iPads, and their screens' are as good as new. save for that oleophobic coating wearing off.

89. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

your phone never scratched because you never got sand on it...don't to cant you understand that? GEEZ!

92. nodes

Posts: 1159; Member since: Mar 06, 2014

man, i must be very lucky then. i've used those devices for years, and this S6 only a month old, and it's been scratched that bad. i mean, where is that Gorilla Glass 4?

32. TyrionLannister unregistered

It's dust scratching the glass, not plastic. You must know that sand is as hard as glass.

18. AMERICANPATRIOT

Posts: 54; Member since: Mar 20, 2015

cheap phone made from third world company always unreliable. support first world product, support USA

19. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

Of course You're Murica, you're gonna bash

20. AMERICANPATRIOT

Posts: 54; Member since: Mar 20, 2015

And you're commie, you're gonna defend.

22. CAMBODIANPATRIOT

Posts: 226; Member since: May 10, 2015

Haha! I'd better support USA. I love democracy. :)

71. 99nights

Posts: 1152; Member since: Mar 10, 2015

Cambodianpatriot and americanpartiot are the same person lol try harder mate.

24. Kruze

Posts: 1285; Member since: Dec 30, 2014

It's funny to see three losers arguing over their beloved countries. You know what's even funny? These three losers are the same person. HugoBarraCyanogenmod, AMERICANPATRIOT, and CAMBODIANPATRIOT are basically the same person. They're not from China, nor from America, nor from Cambodia. This dude is from Malaysia. Remember to post this when you see one of them barking or barking at each other. PA citizens, let's fight this ultimate troll out of PA.

* Some comments have been hidden, because they don't meet the discussions rules.

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