Samsung Gear S2 owners report issues after newest Gear Manager update

Samsung announced a few days ago it has started to push a new update for the Gear Manager application on the Gear S2 smartwatches. The update was meant to bring many new features and improvements, as well as some general bug fixes.

Unfortunately, among the new features and improvements, Samsung inadvertently included a bug, which is now affecting many Gear S2 smartwatch. Many Gears S2 owners report that they have started to experience issues with email notifications right after installing the Gear Manager update.

Previously, Gear S2 owners could see preview of their messages on the smartwatch, including the time, date, subject of the email. Unfortunately, after the update, the Gear S2 displays a message that says it can't show the message due to security reasons.

Many Gear S2 users have been hit with the “can't show the email for security reasons” issue, so it looks like it's now widespread. Some users are affected by this issues only partially, as some of their email accounts display the messages correctly, but not for Exchange.

On the other hand, Gmail and Outlook accounts work correctly for some Gear S2 users, but not for others. It's hard to say if this issue affects only Gear S2 units that have Gmail or Exchange email accounts, so it remains to be seen how Samsung's engineers will handle this issue.



1. Unordinary unregistered

I thought Samsung doesnt break things during updates though

9. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Funny, no one ever said that though!

2. Landon

Posts: 1245; Member since: May 07, 2015

I haven't noticed any bugs on my Gear S2. Having said that, I'll be returning it soon due to a few reasons. Full blown smart watches are not for me.

10. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So....all of a suddent we are to believe you just happen to buy a gear S2 recently and, now because they mentioned an issue; you're talking abouit returning it. I call BS1 Oh and no, I dont want or need any proof. I'm not asking for any. In other news, my 3 Gear S2's in my home appear to be working ok. Also, its funny how PA didnt even report about the update to begin with, but because there could be a problem with it, now they want to talk about it. Amazing!

13. Landon

Posts: 1245; Member since: May 07, 2015

Crap. I see how you're reading my message. I apologize for the confusion. I bought it close to a month ago and over that time, I personally don't like that I basically have to use the Samsung Messenger as my default messaging app on my phone in order for the S2 to function better. Also, the display is hard to read in sunlight, and the battery sucks in my opinion (I know the Gear S2 has relatively good battery life compared to other smartwatches but I'm used to using Garmin fitness watches that have 1 week+ of battery life). Personally, a smart watch should function best as a watch first, then notifications and other functionality come after. Besides the bulkiness of the Fenix 3, I personally liked it more than the Gear S2. The battery life was fantastic (3 weeks) and the display was always readable (except for the dark but it had a backlight). For these reasons, I'm returning it and waiting on something that fits all of my needs. Oh, and your last point was spot on lol.

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

If you use Whatsapp or FB Messenger ad your SMS app, you still get your texts to the watch. As far as can't see it in direct sunlight. At what brightness setting? I rode my bike in the sun quite.a bit over summer and I had. O issue e we seeing the display. If you don't like it, just say you don't like it. There is nothing wrong to. It like something. So most phones have to be returned in 14 days to most carriers, how are you able to return it a month later?

20. Landon

Posts: 1245; Member since: May 07, 2015

I use Google Messenger. In regards to adding that app (or Facebook Messenger or whatsapp) to the gear, they basically don't exist, correct? I see there's a Chat Hub app you can purchase for the Gear but it doesn't appear to work that great. I tried making Facebook Messenger my default on my phone but on the Gear S2, I couldn't reply to any messages. All I could do is give it a thumbs up. I have the brightness on 7. I also turned on the "always on" watch face (I know...this drains the battery even quicker), but I really don't think I should have to flick my wrist up in order to see the display. A watch should just be always on in my opinion. I don't hate the watch, but just for my personal tastes and what I'm wanting out of a smart watch/activity tracker, the Gear S2 just isn't for me.The rotating bezel is easily the best navigation for a watch currently on the market and I wish more smart watches would have that built in. I also forgot to mention water-proofing. I'm wanting something with at least a 5ATM waterproof rating. I don't want to worry about ruining the watch if I happen to shower with it or go swimming with it. I bought it on Amazon and they have a one month return policy on most items so it's pretty nice. I think I'll be replacing it with the Huawei Fit that comes out today.

3. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Another day another Samsung issues. This never ends.

4. maherk

Posts: 6939; Member since: Feb 10, 2012

That's one issue, yet your title says issues?

5. surethom

Posts: 1715; Member since: Mar 04, 2009

Is this update for the gear fit 2 aswell?

6. Darkkracker

Posts: 255; Member since: Jun 11, 2016

apple watch it much better. I have used both. don't get me started on android watchs. I am not really a smartwatch person yet. fitness and notifications are really all there good for.

8. tedkord

Posts: 17410; Member since: Jun 17, 2009

The Gear S2 isn't an Android watch, and it's not only better looking and designed than the Apple Watch, it does more.

11. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

How is the Apple Watch better. What is it better at? It doesn't even have cellular capabilities, yet the past 2 Gear S' were both cellular in capabilities. What is the AW better at? Can it make phone calls without the phone?Can it do text messages without the phone? Does it have a UV sensor? Does it have Wifi? Can it download directly from the internet? How many of its features are not directly tied to the phone? So what exactly is it better at?

12. Unordinary unregistered

Of everyone who owns a cellular capable smartwatch, 2-3% use the feature.

14. tedkord

Posts: 17410; Member since: Jun 17, 2009


16. aegislash

Posts: 1514; Member since: Jan 27, 2015

Don't even bother asking for sources on here. I've come to realize that most peoples' sources are their own personal bias towards or against a product.

18. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

It's not the point. The point is though, the Gear S cost less than the Apple Watch, yet the Apple Watch doesn't even have matching features. On and like the iOhone, eve. Though it featureset and caps militias are limited, and yet manage to have Terri la battery life. My Gear S2 has way more features, yet last 2 full work days on a single charge. The point of cellular is using it when it's not practical to use a phone. Example...since I an a cyclist, not having to stop to answer a call is great. My bike is a TT style frame and I ride on the Aerobars so I am laying down. When my Gear rings I quietly answer with my Icon X. I am so glad when I ride I don't have to carry a $900 in my pocket, risking it getting damaged. Just because I don't use the phone feature all the time, doesn't mean it's useless. The Apple Watch is simply a jome. Also let me be upfront as I always am. As I stated I find all smart wearable, other than dedicated fitness trackers to be nothing more then gimmicky overpriced toys. But many have found a use for them and mine is when I ride I don't have to carry a phone. Since in I ride every weekend and on many week days, I get plenty of usage to justify its cost. I did not buy it for apps. Apps on such a device for the most part is dumb. Some are very helpful, but the Gear doesn't have huge support. But I don't find the Apple Watch. Wtter cause it has more apps, if the apps aren't doing what I need. The downside to the Gear is it doesn't have huge support. But Android Wear is equally as boring and their watches have less features. The Gear being less of a toy vs most is good enough for me. When you have products that have lots of features, there will always be some you won't even use. So does that mean it shouldn't be their? Surround AMP has several sound modes, so just because it's on 7.1 most of the time, does that mean because the other modes aren't used, that it makes it any less beneficial?

19. Faslane

Posts: 19; Member since: Sep 30, 2013

I use mine daily many times a day with and without a Bluetooth headset, I use I'd say 85-90% of its features daily. Especially the phone and health apps, pedometer, record my diet, water, caffeine intake and many other things. I won't ask for a citation to your own opinion but if you buy a smartwatch with phone capabilities you'll probably use them since you're paying for them.

7. cmdacos

Posts: 4259; Member since: Nov 01, 2016

I have had this issue in the past and it was linked to security restrictions on the exchange server side. May not have been a recent change for the exchange server but as Samsung strengthens it's security measures, especially with their stock email app, these became unavailable. I use Nine or Outlook to get details of the email now without any restrictions. No issues for me on the latest update.

15. jeroome86

Posts: 2314; Member since: Apr 12, 2012

I like a watch mostly for, don't laugh. To tell me the time. Good battery life. Casio gets 7 ,don't laugh. Years. I might get a fitness band though. Really don't care to make phone calls like James Bond or carry a dedicated data plan.

21. rshanberg unregistered

In addition to the email issue, the update also wiped out the cards I had added to Samsung Pay. Only on the watch. Cards on the phone version of SP are stored separately.

22. govind_dheda

Posts: 22; Member since: Aug 17, 2016

Samsung Gear Manager App for iOS Let You Connect your Samsung Gear S2 & S3 with Your​ger-app-for-ios-let-you-connect-your-samsung-gear-​s2-s3-with-your-iphone/

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