No US exchange program for Galaxy Note 7 units bought via Samsung.com

No US exchange program for Galaxy Note 7 units bought via Samsung.com
Samsung is trying hard to collect all the potential faulty Galaxy Note 7 units sold until September 15. No less than 1 million smartphones have been recalled in the United States, which are to be collected through the exchange program that Samsung announced earlier this month.

Unfortunately, while all carriers and major retailers in the US have already kicked off their exchange programs, Samsung US doesn't have an eligible one.

There should be an exchange program for customers who bought the Galaxy Note 7 through Samsung.com, but it's not working since two shipping companies (FedEx and UPS) refuse to ship the smartphones back to Samsung due to safety concerns.

One of the customers who tried to exchange it Galaxy Note 7 purchased online recently received the following answer from Samsung:

At this time due to FedEx and UPS refusing to transport the packages there's no exchange program. They have announced that a new program will be introduced for an actual Exchange instead of the Return/Refund system we had previously instituted. This system was supposed to go live as of today, but as the last details are still being set up, this will be started next week. At this time please keep watch for new details on our website about this program and when it will be live. They are stating they hope to have the phones available as early as 9/21/16. I hope this information addresses any questions you may have.”

For the time being, the only solution for customers who bought the Galaxy Note 7 through Samsung.com is to return their phones and re-purchase them later on when the new units arrive. Keep in mind though that the company doesn't offer a loaner, so make sure you have a replacement if you plan to return yours.

The good news, as the message states, is Samsung has found a private shipping company that has agreed to transport the phones. However, it's unclear when exactly the exchange program will be available for customers who purchased their phones at Samsung.com.

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51 Comments

1. You_Dont_Say

Posts: 431; Member since: Jan 26, 2015

This is the worst recall of all time. Samsung sucks. They sell junk that you can't return.

3. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Samsung has found a private shipping company that has agreed to transport the phones" Then you Apple fans (especially LebronJamesFanboy) preach all the time that Samsung is doing a "horrible job"!?!?!? SMDH

6. You_Dont_Say

Posts: 431; Member since: Jan 26, 2015

Well, I'm not an apple fan. But I guess we can talk about apple if you'd like to ignore Samsung's current issues.

19. trojan_horse

Posts: 5868; Member since: May 06, 2016

You're not an Apple fan? But your comment in the other article suggested otherwise. However, I apoohize to have mistaken your for an Apple fan (you're not frequent here enough, otherwise I would have already figured out which type of fan you might be). And, no. I'm not seeking to discuss about Apple on this comment section, but about Apple fans' preaching on Samsung's handling of the Note7 recall. Seems like you barely understood my post #3.

24. Unordinary unregistered

People (the basement dwelling man babies) on this site act like "fanboy" is a bad term lol. Im a Packers fanboy. Apple fanboy. Nexus fanboy. Audi fanboy. Samsung appliances fanboy. Behr paint fanboy. Arizona iced tea fanboy. LG fanboy. Auki fanboy. Etc. lol

35. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

There's nothing wrong with liking something, whether it's sports teams, cars, or mobile devices. It's when they take it to extremes that they become an issue. Like when fights break out at sporting events between rivals. But it's funny you say the people who are against that are basement dwelling man babies. If anything, it would be the reverse. If you feel the need to get into fistfights over a sports team or a car, there's something wrong with you.

38. kiko007

Posts: 7493; Member since: Feb 17, 2016

I've fought dudes over worse. Fought a guy for a chocolate muffin in college....... it was hilarious....... until my buzz wore off. (To be fair, the muffin was incredible!!!!!!!! I regret nothing!!!!!!)

39. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Fighting drunk or high is another thing completely. You don't have your full judgment in those instances. Sober people who do this are no different than bickering 5 year olds.

40. kiko007

Posts: 7493; Member since: Feb 17, 2016

Agreed. You ever been in that weird situation where two grown ass men start arguing out of nowhere while you're between them? I have......and it's extremely uncomfortable. The messed up thing is, I never actually figured out what they were arguing over.

42. Unordinary unregistered

Never go to a Boston sox games with ANY Yankee apparel. You will get beer thrown on you. Its ridiculous...

53. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

So what was the point of post 24 then? When people are talking about fanboys in a negative light, it's not the casual fanboys, it's the ones who troll articles for the competition to piss of their fanboys, or go thermonuclear if anything bad is said about what they like. So if you agree that behavior is ridiculous, why insult the people who have a problem with them?

45. Rock_Hardwood

Posts: 117; Member since: May 11, 2015

you dont have to be an apple fan to see that samsong sux

7. Hoggington

Posts: 356; Member since: Feb 23, 2016

TH... We all know how passionate you are about defending Sammy.... but you're not the only Samsung fan on here. I'm a loyal Android/Samsung user to the core, and I can easily see how Samsung has seriously dropped the ball on this recall. They simply didn't do it quite right. And this latest story is a perfect example. It's ok to criticize and find fault with the companies or devices you love. It's healthy actually. In your quote, you failed to add the last part... "However, it's unclear when exactly the exchange program will be available for customers who purchased their phones at Samsung.com." That's the whole point of this story. It hasn't actually been dealt with yet. You can't be taken seriously for any comment, when reality is simply shoved aside, for loyalty. There is no need to get into a flame war with Apple peeps. This has nothing to do with them. It's only about Samsung screwing up with this recall.

16. trojan_horse

Posts: 5868; Member since: May 06, 2016

I defend what I believe to be right. And it's unclear when the exchange program will begin for those who purchased at samsung.com, because the initial plan (faulty units to be tranported via UPS and FedEx) did not work out. The carriers are also making it hard too. Heck, Samsung's job in this recal isn't great, but not "terrible" either. I'll say average. But some users here try to make it sound like Samsung is doing nothing possitive at all.

25. Unordinary unregistered

The Verizon store where I live has still been selling the Note 7 lol... Youd think Samsung would have more control and oversite if they really "cared" about their customers safety from a $900 piece of C4.

27. trojan_horse

Posts: 5868; Member since: May 06, 2016

You can't have full controll on what another person does, even if the person is your partner in business.

43. Unordinary unregistered

Apple has been doing it since the iPhone came out.

31. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Hopefully after this they will. Verizon can go bleep them selves. The number 1 crooked network.

47. Unordinary unregistered

No doubt about that.

36. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

IIRC didn't Samsung put out a statement saying to stop any further sales of the Note 7 awhile back? If that's the case, that's not Samsung's problem, that's on Verizon. It's no different than people still using their Note 7s, there's nothing Samsung can do to force them to stop using them, they can only inform them that they need to stop using it and hope that they do. http://m.androidcentral.com/samsung-galaxy-note-7-recall Scroll down to the USA section and then to Verizon. It says they've stopped selling the Note 7. So if the store near you is still selling them, they're not supposed to be.

14. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

1. Why are you mentioning my name? 2. Is there something wrong with being a fan of multiple brands? Trojan_Horse, Samsung makes the best SSD IMO (I own 3), makes great displays (I own a 4k monitor and 4k tv by them), and good phones (I still own my note 4). Feel free to call me an Apple fan, but don't forget I'm a Samsung fan too. But guess what, the difference between you and me is that I will share an unbiased opinion on the situation regardless of how loyal I feel to one particular brand. Example: Screw Apple for removing the headphone jack. I will never own an iPhone 7. Example 2: Samsung has done a bad job with this recall. Be reasonable trojan_horse. That's all other commenters are asking.

18. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Consider taking your own advice too. Bad job would be them not doing anything or blaming the BS on their customer. Here, I think they're doing ok, not perfect. They initiated recall since September 2nd (although ambiguous) and have been replacing the defective devices globally. Despite FedEx and UPS refusing to assist with the return of devices ordered online, they didn't cancel the return process for online orders. Instead, they're working to get another shipping company to assist with it...that's good effort on their part to get this all sorted out.

22. trojan_horse

Posts: 5868; Member since: May 06, 2016

Very well said, @MrElectrifyer That's what I've been trying to say to disprove his claims about Samsung doing a "horrible" job on the Note7 recall. If Samsung was doing something horrible about it, wouldn't they be blaming the consumers for charging it wrong? SMH I say it again, Samsung's job on this recall isn't great or perfect, but it isn't horrible. It's average. But LebronJamesFanboy claims it's a horrible one, despite all what Sammy has done so far. And he dares to tell me to be reasonable? Pot calling the kettle black

21. trojan_horse

Posts: 5868; Member since: May 06, 2016

You're asking me why I mentioned your name? @LebronJamesFanboy I did, because of what we said to each other in the other article. And you being a fan of a certain OEM doesn't justify you, when you spew something unreasonable about that same OEM. Samsung hasn't done a bad job with this recall. Let's just agree to disagree.

41. BlackhawkFlys

Posts: 908; Member since: May 07, 2014

The title should have been "recall program delayed" not " No recall program". Phonearena is doing yellow journalism

52. xondk

Posts: 1904; Member since: Mar 25, 2014

Sorry, but this isn't their fault, read the article. "but it's not working since two shipping companies (FedEx and UPS) refuse to ship the smartphones back to Samsung due to safety concerns." Which is hilarious, turn off, problem gone.

2. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

Samsung back at it again with screwing over their customers.

9. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Someone didn't bother reading the article. FYI: This isn't Samsung refusing the return...

26. sissy246

Posts: 7078; Member since: Mar 04, 2015

You need to read

37. kopkiwi

Posts: 102; Member since: May 31, 2013

Read the article retard

* Some comments have been hidden, because they don't meet the discussions rules.

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