Leaked document reveals issues with the Apple iPhone 5s that Apple will fix for free

Leaked document reveals issues with the Apple iPhone 5s that Apple will fix for free
According to a published report on Friday, Apple expects that there will be some issues with the full-featured Apple iPhone 5s that the manufacturer will repair for free. The Apple iPhone 5s and Apple iPhone 5c both launched earlier today. Apple did not offer a pre-order period for the iPhone 5s and that, combined with low inventories of the model, has led to the phone being sold out at a few Apple Stores.

The document says that with the iPhone 5s, Apple will cover removing debris that gets under the glass, problems with the pixels, a bent casing for the device where there is no broken glass or obvious point of impact, and a single hairline crack on the front glass or the back inlay. Not covered by Apple is damage caused by liquids that is confirmed by the user, internal corrosion, chips and fractures on the glass, puncture holes and missing buttons. And don't think about plugging the audio jack with gum for sport. Any damage to the audio jack that is the result of a foreign object placed in the hole will not be covered by the warranty.

There is one interesting difference between the Apple iPhone 5s and Apple iPhone 5c warranty, and it revolves around the different material used on both. As we said above, under certain conditions a bent casing on the iPhone 5s is covered. But with the polycarbonate plastic shell on the iPhone 5c, such a problem will not be fixed for free by Apple. Of course, not treating your phone like a football and keeping a sharp eye out for potential water hazards could sharply reduce problems you might have with your new iPhone.

source: Pocketlint

Related phones

iPhone 5s
  • Display 4.0" 640 x 1136 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A7, Dual-core, 1300 MHz
  • Storage 64 GB
  • Battery 1570 mAh(10h 3G talk time)
iPhone 5c
  • Display 4.0" 640 x 1136 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A6, Dual-core, 1300 MHz
  • Storage 32 GB
  • Battery 1507 mAh(10h 3G talk time)

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97 Comments

1. PapaSmurf

Posts: 10457; Member since: May 14, 2012

If Apple said they'll repair it for free, why is it such a big deal?

7. akki20892

Posts: 3902; Member since: Feb 04, 2013

Oh I see, they mean they will repair for free under warranty. Lolololol

25. Mxyzptlk unregistered

At least it's not as painful as dealing with other OEMs and warranty service. Look at all the problems people had with the N7 and getting a repair through google .

26. jove39

Posts: 2148; Member since: Oct 18, 2011

N7 issues were resolved with software update!

88. CX3NT3_713

Posts: 2363; Member since: Apr 18, 2011

Hahahaa,, free junk repair

10. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

This must be part of Apple's master plan. lol Let me buy a lemon in a FRESH new box. Why not.... they are going to fix it for free. So basically every iPhone 5s is a refurbished product. DAMN!!! +1

19. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

iPhone just works! Just need to fix it...

29. Penywyz

Posts: 255; Member since: Aug 13, 2013

Oh no sir, don't down play this crap. BWAHAHAHAHA!!! What is it you apple junkies are always saying about "Apple's superior quality" ?! "Here's your $400 64GB iPhone 5S complete with cracked screen and this signature dent in the housing that only Apple can offer! Get it now while supplies last!!!"

30. Ninetysix

Posts: 2966; Member since: Oct 08, 2012

You don't understand the article.

33. Penywyz

Posts: 255; Member since: Aug 13, 2013

Please feel free to explain what I am not understanding about Apple shipping out broken/defective phones and then refurbishing them for free?

35. Ninetysix

Posts: 2966; Member since: Oct 08, 2012

Why don't you go ahead and drive to your nearest Apple store and see if they'll sell you an iPhone with a cracked screen.

37. Penywyz

Posts: 255; Member since: Aug 13, 2013

Why don't you go ahead and explain to me what kind of material is not broken and or defective if Apple is stating that the devices could inexplicably start having the issues listed above. Last time I checked, Metal, Glass, and Plastic don't spontaneously warp or break on their own. Must be more of that Apple magic... I'm pretty sure I'll save my Gas and time instead of going to talk to an "Apple Genius" at one of their retail stores... I wouldn't do business with Apple if they gave me Quarters for Nickels.

39. Ninetysix

Posts: 2966; Member since: Oct 08, 2012

Apple will fix them for free. What's the issue? How many times will Samsung fix your water damaged Samsung S4A?

42. Penywyz

Posts: 255; Member since: Aug 13, 2013

Probably 0 because I don't own one... Apple's not covering water(liquid) damage either. READ the article it states that clearly. And you're probably the same guy that bought a PS3 because the 360's had 3 red light issues and Microsoft fixed them for free on top of extending the warranty for 2 years. Must be some new crazy Apple innovation to fix their own %&$* ups. I swear I could sell you and darkkjeddii both a soup spoon with holes in it as long as it had an Apple logo on it and some BS explanation to go along with it.

43. Ninetysix

Posts: 2966; Member since: Oct 08, 2012

46. Penywyz

Posts: 255; Member since: Aug 13, 2013

Got me there... Way to avoid the points of the discussion...

52. rawbow

Posts: 428; Member since: Mar 30, 2012

The way you ignored the post about Samsung S4A? Sure sell a phone saying its water proof then not even cover it under warranty. Don't even get me started on samsung build quality issues which they sell as flagships. Overheating pieces of junk plastic with gimmick features no one uses and an OS that pushes updates into the air...but wait...no one gets it...Note 2 is still 4.1 ....

54. Penywyz

Posts: 255; Member since: Aug 13, 2013

Actually I responded to it post 42... Read the entire post instead of what you feel like reading.

58. Penywyz

Posts: 255; Member since: Aug 13, 2013

And if you'd like an explanation as to why Casio, Samsung and Kyocera don't cover their water proof phones against liquid damage ill be more than happy to enlighten you.

62. bucky

Posts: 3795; Member since: Sep 30, 2009

Read the article...all it says is apple will cover the following-not, this will happen out of the box as a quality error. All the attacking for nothing. I can guarantee you no other manufacturer will do this for you.

64. Penywyz

Posts: 255; Member since: Aug 13, 2013

If there's no signs of impacts... Read the article then read post 37 and logically explain how the laws of physics support this please.

67. PapaSmurf

Posts: 10457; Member since: May 14, 2012

You're the little dog that barks all day and no one likes. You obviously don't know what you're talking about and should just keep quiet. Before you call me an Apple Fanboy again, look at the phone I currently own and my avatar picture. You're dumber than a bag of rocks and that's just me being nice.

72. Penywyz

Posts: 255; Member since: Aug 13, 2013

So where did I call you an apple fanboy? I'd like to know that. Because I clearly did not. And apparently some people do BC I got thumbs up on my posts. Honestly I could care less if people on the internet like me, I just don't understand why you think I singled you out when your name never came up in my posts. Paranoid much?

74. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Comment #29 by saying Apple junkies. Go check for yourself. The only reason why you're getting thumbs up is because you're saying things that are anti-Apple and famdroids are thumbing you up. That's not something I'd want to brag about dude lol. FYI, you should check who you replied to in the beginning. You just proved to be less intelligent than a bag of rocks lol.

75. Penywyz

Posts: 255; Member since: Aug 13, 2013

"You", was a generalized statement directed at the iFans. Not at you personally I'm sorry you(papasmurf) took my reply out of context.

76. PapaSmurf

Posts: 10457; Member since: May 14, 2012

I didn't take your reply out of context, you're just trying to play it off as I just proved all three of your points invalid. What you should be apologizing for is making an ass out of yourself. Think before you say something buddy. ;)

77. Penywyz

Posts: 255; Member since: Aug 13, 2013

You got it sir. No one can apologize and genuinely mean it. How dare I try to do so.

79. PapaSmurf

Posts: 10457; Member since: May 14, 2012

It's okay. One day, you'll be as smart as the rest of us in the world. Side note: Post #2600! :)

80. Penywyz

Posts: 255; Member since: Aug 13, 2013

Yes mam, and then I'll be a real boy like Pinochio!!!

87. 14545

Posts: 1835; Member since: Nov 22, 2011

They do cover the first one under warranty. PA did an article on it. Also, what build quality issues are you referring too? Sure, all OEM's, EVEN CLEARLY APPLE, have some issues. But of the OEMS I have bought from, so far Samsung is the best. I had far more issues with HTC than I have had with my Nexus or S4.

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