Google to cease Pixel and Pixel XL on-device tech support after October 2019

Google to cease Pixel and Pixel XL on-device tech support after October 2019

Although flagship smartphones are the most expensive on the market, they usually don't get more than three years of tech support, but that may vary depending on the brand. Google is making sure that consumers won't have to change their flagships for at least three years if they don't want to.

The search giant has just confirmed that the Pixel and Pixel XL will be getting on-device tech support until October 2019, three years after the smartphones were launched on the market.

After that date, Google will no longer support on-device tech support for the Pixel and Pixel XL, which means whenever your phone has a technical problem, you won't be able to get answers using the Settings app installed on these devices.

Coincidence or not, Google also confirmed that it can't guarantee that the Pixel and Pixel XL phones will receive any security updates after October 2019. Basically, there will be no security updates or on-device tech support for these devices after that date.

While we're at it, it's worth mentioning that the Pixel and Pixel XL smartphones will no longer be eligible for major Android OS updates from October 2018.

Related phones

Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh
Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh

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8 Comments

1. iushnt

Posts: 3035; Member since: Feb 06, 2013

iPhones support for longer. It should be the same for similar prices flagships.

3. UglyFrank

Posts: 2188; Member since: Jan 23, 2014

Even OnePlus (who attempted to give the impression they'd give good support) don't do long support. The OP2 got less than 2 years support, it even had worse support than its predecessor since the OPO at least made it to 2 major updates as opposed to one.

5. vincelongman

Posts: 5585; Member since: Feb 10, 2013

Looks like Google is trying to do that with Project Treble Anyways, as with everything, you win some you lose some The Pixel has own exclusive software features, e.g. unlimited uncompressed photo and video backup, HDR+, Android dev preview updates, ...

2. Tondern

Posts: 164; Member since: Feb 23, 2015

That's what we have known since the dawn of Nexus devices. what's the news here?

4. vincelongman

Posts: 5585; Member since: Feb 10, 2013

Yep, only difference now is Google is listing the dates for guaranteed security updates and telephone/online support, before you'd have add a year to the dates guaranteed Android version updates Hopefully Project Treble allows them to continue their support longer

6. Scott93274

Posts: 6021; Member since: Aug 06, 2013

While I love my Nexus 6P, I'm really itching to get something new, and the rumors and suggestions that the alleged screen resolution for the Pixel 2 having an incredible screen to bezel ratio has got me really excited to see what Google has up its sleeve.

7. Flash

Posts: 1972; Member since: May 19, 2017

I hope Google includes dual Front firing speakers this time. That's the only reason why I have yet to move away from the Nexus 6P.

8. GERALTdeRIVIA

Posts: 3; Member since: Jun 11, 2017

Apple has (& should have) amazing software support as it has limited no. of hardware configuration. While Android community has show many different configurations that it get tough for them to have the same lvl of support as Apple. But the way these Pixel, Galaxy, OnePlus etc series are giving support isn't acceptable if company doesn't deliver what it promises.

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