Google sued over issues with the microphone on the original Pixel and Pixel XL

When it rains, it pours. Earlier tonight, we told you about a lawsuit filed against Google's Project Fi MVNO alleging that Google charges subscribers for data that is used over Wi-Fi.  Now comes word that the search giant is being sued over problems with the microphones on the original Pixel and Pixel XL units, which were launched in 2016. The suit, which has Class Action status, was filed by attorneys at Girard Gibbs LLP. This is the same firm trying to recruit Pixel 2 and Pixel 2 XL owners for a Class Action suit that would be filed against Google, LG and HTC. At issue are the multitude of problems that Pixel 2 and Pixel 2 XL owners have experienced with the display and speaker on their phones.

When the Pixel and Pixel XL launched, immediately some owners complained that people on the other end of their phone conversations could not hear them. Eventually, the thread on the Google Support Forum dealing with this issue reached over 800 posts. Google said that there were two reasons for the problem. A hairline crack in the soldering of the audio codec was responsible for some of the microphone problems, and a faulty microphone was to blame for the remainder. Google, however, said that less than 1% of Pixel and Pixel XL handsets suffered from either problem. On some units, all three microphones were out of commission.

Interestingly, the two named plaintiffs never did return their Pixels to Google to be fixed, or to be replaced. The attorneys at Girard Gibbs LLP say that the replacement models shipped by Google, carried the same issues with their microphones as the original models had. Will Google settle, like LG recently did with a Class Action suit that covered bootlooping problems found on several models? Or are we in for a real fierce legal contest. Most Class Action suits pay little to the plaintiffs even if they win, but the case involving LG paid off handsomely for members of the Class. The latter had the option of receiving $425 in cash, or a $700 rebate following the purchase of a new LG phone.

source: FastCompany via AndroidCentral

Related phones

Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)
Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)

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14 Comments

1. limporgyuk

Posts: 371; Member since: Nov 06, 2013

Wait a minute, you can sue a company if a piece of technology doesn't work as it should?? Surely that's what a warranty is for, just get another one.

8. Subie

Posts: 2395; Member since: Aug 01, 2015

Yup, you can sue for just about anything these days. Reading the article makes it sound to me like the attorneys are the ones really pushing for this...

9. sgodsell

Posts: 7456; Member since: Mar 16, 2013

They should have returned to get a new one. It's not like Google refused to fix their problem, especially when they didn't return the devices to get fixed in the first place. If I was Google I would now refuse to give them a dime, why? Because someone could have damaged the mics, but since you won't bring them in to get looked at, then how can you just say it's Google's problem on those devices that they are holding onto.

10. lyndon420

Posts: 6836; Member since: Jul 11, 2012

Obviously...the lawyers are the real winners in most cases.

12. Gadgetex

Posts: 199; Member since: Nov 10, 2013

Certain lawyers will do anything for money..

2. jojon

Posts: 435; Member since: Feb 11, 2014

...with no guarantee that the replacement phone does not have the same issues?

3. mootu

Posts: 1530; Member since: Mar 16, 2017

Google offered anyone affected replacements, if they didn't take them it's their own stupid faults. The attorneys at Girard Gibbs LLP are blood sucking parasites that trawl the internet looking for people with faulty devices and try to recruit them into class action lawsuits, they did well this time and managed to recruit a total of 2 plaintiffs.

4. STRANG3R

Posts: 234; Member since: Sep 24, 2015

Thiz iz why Xiaomi won't enter usa

13. Gadgetex

Posts: 199; Member since: Nov 10, 2013

Smart.. One lawsuit can wipe out profits for the year or even years..

5. FreshPrinceOfH

Posts: 81; Member since: Dec 31, 2017

They were offered replacement handsets and declined. Surely there is no case here.

6. Cat97

Posts: 1936; Member since: Mar 02, 2017

This is probably the smallest issue with the Pixels...

7. totokg

Posts: 3; Member since: Jan 23, 2018

troll lawyers...

11. Anonymous.

Posts: 423; Member since: Jun 15, 2016

Suing Google when they offered replacements for free? Thia is ridiculous... Hungry attorneys with no life.

14. Trex95

Posts: 2383; Member since: Mar 03, 2013

Sorry to say that, but google since nexus one and there phones has issues till today even with pixels.

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