Google Nexus One 3G issue will not be fixed via software update

Google Nexus One 3G issue will not be fixed via software update
The spotty 3G connection issue has been plaguing the Google Nexus One since the very launch of the handset and even though there were some suggestions, it has never been really fixed. Of course, users have been hoping for a software fix all along, but such has not been released by neither Google, nor T-Mobile, and it now seems that Google has finally spoken on the matter... for one last time. Judging by a post in Google's support forum, the company is no longer investigating this issue and advices users to try changing their location or the orientation of the phone. Yeah, thank you Google, we could figure that out ourselves and judging by the numerous complains - it doesn't work.

Okay, let's try it one more time, just in case. Switching the Nexus One's orientation... nope... going to the other room... nope, still no solid 3G signal. Well, it doesn't work.

Here's the complete post by the Google employee - don't hate the messenger, he's just doing his job:

"Hey guys,

I've seen some recent speculation on this thread about an OTA to improve 3G connectivity and I want to give you an update on the situation.

While we are continuing to monitor user feedback regarding the 3G performance on the Nexus One, we are no longer investigating further engineering improvements at this time. 

If you are still experiencing 3G issues, we recommend that you try changing your location or even the orientation of your phone, as this may help in areas with weaker coverage.

-Ry Guy"

Google Nexus One Specifications | Review

source: Google Support Forums

Thanks, mrbill!

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23 Comments

1. Tim6253AR

Posts: 19; Member since: Mar 29, 2010

Glad Sprint hasn't released it yet. Also glad I have the EVO to look forward to : )

12. omarc26

Posts: 360; Member since: Dec 05, 2009

is it only the t-mobile nexus one having problems or is the at&t version also having problems?

17. Gawain

Posts: 448; Member since: Apr 15, 2010

Signal problems with the T-Mobile device doesn't automatically translate to problems with CDMA versions for VZW and Sprint...it doesn't even guarantee the AT&T version will have those problems. With the Incredible and Supersonic on the horizon, it may not matter.

2. omac

Posts: 26; Member since: Jan 08, 2010

Why they didnt say,''try changing the phone'' lol

15. shanky

Posts: 2; Member since: Apr 23, 2010

hahahha... u r right... why dinnt they state that too... better solution ... lol.

3. remixfa

Posts: 14605; Member since: Dec 19, 2008

how about a warranty exchange? did they fix the issue in newer handsets or is it a severe design flaw? since the nexus is pretty much the same as the desire and incredible.. will they share the same fate?

8. mrbill

Posts: 9; Member since: Apr 12, 2010

I have exchanged my original Nexus One 4 times and all of them, including the 5th one have this problem. (and other problems)

4. jrcrow79

Posts: 477; Member since: May 02, 2008

Tim: The Evo 4g is the ONLY phone sprint has to save them (again)...rofl lmao..Sprint screw my account 6 times..idiots omac: google wont change the phone for obvious "junk" reasons..they want you to work with what you have..yea..sounds familiar?

5. lxmndza

Posts: 23; Member since: Oct 09, 2009

just get an iPhone 3GS =)

6. networkdood

Posts: 6330; Member since: Mar 31, 2010

ok, well, scratch that phone of my list of potential purchases....IPHONE 3GS has no 3G call dropping issues due to its software...

7. Sellcell

Posts: 118; Member since: Mar 16, 2010

Did you ever wonder if it was just the Carrier? I mean come on, T-Mobile has one of the smallest data networks in the US.

9. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

That's what I'm sayin...everybody blamin the Nexus One. Has T-Mobile EVER been known for data? Hell no...so I think we need to focus the attention off of Google and on to T-Mobile. You sir...get a +1 for that revelation.

11. omarc26

Posts: 360; Member since: Dec 05, 2009

yes but in thos places were t-mobile does have 3G is much faster than verizon and at&t and sprint 4G .. like for example in LA they have hspa+ which runs at 21 mbps thats much faster than sprint 4G if u ask me . o_0

23. vklchck

Posts: 7; Member since: May 01, 2010

i live in Sacramento and i don't nearly get as much 3g speed as my brothers droid eris or my friends Iphone, i have about a 3rd of there speed with my Mytouch!

10. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

I think the only fix for this is to switch to someone who actually has decent 3G coverage. Or switch to an HD2

13. erikiksaz

Posts: 170; Member since: Apr 22, 2010

Something is fishy about this. The last OTA update included a supposed "fix" for the 3g issues, but in reality it wasn't much of a fix. Since then, there has been an updated radio flash available which most have said have improved the 3g performance. Whether or not that unreleased radio flash can be considered a true "fix" or not, I don't know. I'm just surprised that the one Google employee didn't mention this.

14. wade1968

Posts: 224; Member since: Apr 12, 2010

maybe there is an underlying message here that its not the phone but the carrier? doesnt the Iphone have the same problems on gsm?

16. artz1986

Posts: 453; Member since: Mar 11, 2009

kinda, the iPhone has issues switching from 3G to Edge w/o dropping it's signal, if there's a good 3G signal, then it's solid, but when capacity gets high, and the device has to drop to Edge, that's where you run into problems.

18. Jeradiah3

Posts: 1149; Member since: Feb 11, 2010

t-mobile has the smallest 3G coverage of all of the carriers......the google nexus one looks like a good phone, but i get the feeling tht its becoming the i-phone due to how blanc the phone looks not to mention little to no updates to the phone itself. it doesnt stand out as a must-have phone (which is what the i-phone has been for YEARS lol). im lookn forward to the evo 4G anyway so this bit of news means nothing

19. tacjam

Posts: 9; Member since: Apr 24, 2010

I've owned the N1 for several months. This issue is for all carriers. If I hold my phone from the bottom (where the trackball is) it covers the antenna and will then go to Edge, then if I hold my phone by the top..it will go back to 3g and stay in 3g. Same thing happens if I hold the phone horizontally, if I cup the end near the trackball...EDGE...the problem with this...I need to hold my phone from both ends when I type horizontally. In other words, I can make my N1 go from 3G to Edge at will. It's a design flaw in the phone, the antenna needs to be rerouted and antenna power needs to be increased. Since this would mean recalling N1, Google and HTC would loose millions..instead of being on the side of the customer...they're officially ignoring this problem. It's not T-Mobile or a Software problem..it's a design problem.

20. pingpong

Posts: 145; Member since: Mar 28, 2010

I have had an N1 since Febuary and for some reason I can't seem to replicate that 3G/EDGE issue that everybody talks about. I don't have any problems with dropped calls or slow internet speeds. I average probably 700kbps DL / 600kbps UL in Sacramento. Is it only a certain batch that have this problem? My N1 is rooted though. Is that a cure for this issue? lol

21. Homotechual

Posts: 65; Member since: Oct 27, 2009

Tacjam are you serious? I'v had my nexus since day one of it's release and have never experienced the 3g problem everyone is talking about. Although mine is rooted as well ? I'v tried several times to replicate the problem and nothing.

22. networkdood

Posts: 6330; Member since: Mar 31, 2010

Hey Verizon users, do not cry at the following news: FIERCEWireless.com reports no N1 for Verizon customers.....sad...sad.....sad.........................sad day.......

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