Did you buy the Samsung Galaxy Note 7 from a major U.S. carrier? Here's what you need to do now

Did you buy the Samsung Galaxy Note 7 from a major U.S. carrier? Here's what you need to do now
According to Consumer Reports, Samsung has not officially recalled the Samsung Galaxy Note 7. Thanks to a defective battery that has exploded while in the process of charging, the manufacturer has stopped shipping and selling the device. It also is offering to exchange the handset for another model. Consumer Reports recommends that those who bought the phablet, return it to the store where it was purchased from.

Each of the four major U.S. carriers has made an announcement about the options open to subscribers who purchased the device from them. If you still have questions, we suggest that you call your wireless operator's customer service number, or head to the carrier's closes retail location.

Verizon Wireless
If you purchased your Samsung Galaxy Note 7 from Verizon, the nation's largest carrier will allow you to return your phone up through September 30 without the usual restocking fee. Big Red will allow customers to return the Galaxy Note 7 for a refund, or exchange the device for another model.

AT&T
AT&T is allowing those with the Samsung Galaxy Note 7 to return it, or exchange it for any other smartphone in its lineup. That is the case even if the phone is out of its "return period" or is damaged. If the device selected is another Samsung model, they will receive a $25 bill credit for each unit. Note 7 accessories can also be returned. AT&T says that it will allow subscribers to exchange this interim device for a new Samsung Galaxy Note 7 once units are shipping again. Those exchanging or returning an AT&T branded Galaxy Note 7 need to bring it to any nearby AT&T store, even if the purchase was made online. Restocking fees will be waived. Any gift received with the purchase of the phablet can be kept.

T-Mobile
T-Mobile will issue a full refund to anyone returning a unit and accessories purchased from the wireless operator. Restocking and shipping charges will be waived, and the free Netflix subscription can be kept along with the Gear Fit and microSD card. With their refund in hand, T-Mobile subscribers can then purchase any smartphone in the T-Mobile lineup. Once Samsung starts shipping the new Galaxy Note 7 units, T-Mobile customers can exchange their phone with the defective battery, for a new one. 

Sprint
Sprint is giving its Samsung Galaxy Note 7 users three options. They can hold on to their current phone and exchange it for a new one once Samsung starts shipping them. Or, the Galaxy Note 7 can be exchanged for the Samsung Galaxy S7 or Samsung Galaxy S7 edge. The difference in price will be refunded and accessories will be exchanged for ones that fit the Galaxy S7/S7 edge. Choose this option, and Sprint will issue a $25 bill credit within 90 days. The final option is to exchange the Galaxy Note 7 for any device in Sprint's lineup, with any price difference reimbursed to the customer. Sprint customers with the Galaxy Note 7 should take it to the store it was purchased from. Or, call (888) 211-4727.


source: Verizon, AT&T, T-Mobile, Sprint

Story timeline

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

FEATURED VIDEO

78 Comments

2. sissy246

Posts: 7112; Member since: Mar 04, 2015

Then no need for you to even post here

8. FlySheikh

Posts: 444; Member since: Oct 02, 2015

I honestly feel bad for Samsung.

12. bucky

Posts: 3785; Member since: Sep 30, 2009

Me too. The note 7 is a solid device

56. babyk

Posts: 379; Member since: Nov 03, 2011

It is a solid device and in the coming months u will see people are still gonna love it more than the iPhone 7.. bold statement here.. Samsung has started the iPhone downfall next year iphone 8 same boring s**t the. Note 8 gonna screw them up again..

64. kiko007

Posts: 7493; Member since: Feb 17, 2016

That's ridiculous......but the Note is still a great phone :D.

72. willard12 unregistered

You do now have to admit, based on the first comment to this article, the idea that this site is overrun with fandroids is ridiculous. Usually your comments make sense and are based on your preferences. Your preferences are wrong, but at least they male sense. Fandroids overrunning this site has never been true since the days of Taco50 and TheMiz.

74. trojan_horse

Posts: 5868; Member since: May 06, 2016

True, willard! Comments from iFans like hillaryisacriminal and Creep do get over 40 green thumbs. That proves that this site isn't overrun by Fandroids, as kiko claims.

14. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

You must feel bad for their gaLAGxy sheep because sambomb made them embarassed and broke. Too many samsung loyal sheep were crying when that fragile unit was bursting on its own.

15. FlySheikh

Posts: 444; Member since: Oct 02, 2015

I actually do.

16. FlySheikh

Posts: 444; Member since: Oct 02, 2015

And I see nothing wrong in crying over loss

65. sissy246

Posts: 7112; Member since: Mar 04, 2015

And what do you have to say about iphones that catch fire.http://www.dailydot.com/debug/iphone-flames-fire-flight/

68. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

Dude stop trolling.

77. kabel

Posts: 148; Member since: Nov 06, 2011

"Stop trolling" said one troll to another troll ... Man, you are ridiculous ... do you know that? :)

22. darkkjedii

Posts: 31052; Member since: Feb 05, 2011

I'm chillin with mine, its exhibited no issues whatsoever. No heating issues while charging and using, or while just charging. A little lag here and there, when ttping on the web woth haptic feedback on is all. I may do it once they're in stock, if I feel like it, otherwise I'm good. Looking forward to getting my 256 gig SD, and the Frontier.

24. Creep

Posts: 193; Member since: Apr 05, 2016

Respect for admitting the lag. Tedkord keeps posting BS about if you have lag, then your unit is defective when that is 100% false. XDA stated it has lag. But hey, just make sure you're careful my dude. If it starts getting too warm while charging, return just to be safe.

32. darkkjedii

Posts: 31052; Member since: Feb 05, 2011

Oh yeah bro, mos def. If it starts to show any issues, it's traded in promptly. Yeah, it gets a little lag, as stated, nothing major. It's really a smooth running device, other than the keyboard lag. When I turn haptic off, the lag basically goes away. I love the haptic feeling, so I deal with the here and there slowdown. I honestly think my wife and I got a set of unaffected units. I keep saying it would've acted up by now, if it had it cause I use it a lot while charging. Hopefully it continues to work like it does now.

70. dimas

Posts: 3363; Member since: Jul 22, 2014

Have you tried fleksy keyboard in your note 7? I always use fleksy since my z3 compact 'til my s7 edge. So far no big quirks when texting, jumpy when I have asphalt 8 open while replying to messages.

75. darkkjedii

Posts: 31052; Member since: Feb 05, 2011

Sorry for the late response, but never tried it. I'll check it out.

76. dimas

Posts: 3363; Member since: Jul 22, 2014

It's ok you just keep cool with your note 7.

47. tedkord

Posts: 17357; Member since: Jun 17, 2009

As I've said, EVERY computerized device has occasional lag. Every single one. The Note 7 had as little as any device on the market. As DJ replied to you, his experiences minor lag only in one circumstance, which disappears once he turns of the haptic. So, as usual, you lose.

51. darkkjedii

Posts: 31052; Member since: Feb 05, 2011

Right! Other than that, it's a smooth running experience. That haptic feedback lag only happens on the web, never in say messages or while emailing. It's not constant either, just here and there. Best phone out so far this year. What's your thoughts on the iPhone?

55. tedkord

Posts: 17357; Member since: Jun 17, 2009

As I've always said, the iPhone is solid, but not for me. My problem with Apple was always the underhanded way they did business, trying to litigate rather than compete. But, Tim Cook has vastly improved that, and I don't think the iPhone would be anywhere near where it is now if Jobs were still alive. The only issue now is aesthetics, which have fallen of a cliff since Jobs passed. Steve clearly kept Ive in check.

61. darkkjedii

Posts: 31052; Member since: Feb 05, 2011

Agreed. I'd rather it be larger and ok looking vs smaller and really pretty. I actually think the 6S Plus is a nice looking device, but the antenna lines are over blown, and detract from its look.

73. mrochester

Posts: 999; Member since: Aug 17, 2014

But you're fine with Samsung and Google's underhanded way of doing business? Wow you are a massive hypocrite.

63. Creep

Posts: 193; Member since: Apr 05, 2016

@Tedkord "The Note 7 had as little [LAG] as any device on the market." THIS IS FALSE, as evidenced by this article: http://www.xda-developers.com/with-the-note-7-samsung-still-delivers-embarrassing-real-world-performance/ So, as usual, YOU lose. My God you're such a fool.

25. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

Strange I think you must have got lemon unit because normal note 7 is laggy and explosive. You must return it asap. Better be safe than sorry bruh. Peace!!

36. darkkjedii

Posts: 31052; Member since: Feb 05, 2011

We've nothing to discuss.

41. Pattyface

Posts: 1658; Member since: Aug 20, 2014

You sir are an idiot.. If you can't bring anything to the discussion I'm going to start reporting you. Not all note 7s are laggy or explode but you wouldn't know that since your face is buried in Apple's unmentionables.. come up for air

44. darkkjedii

Posts: 31052; Member since: Feb 05, 2011

Damn lol! You checked his ass bro.

48. tedkord

Posts: 17357; Member since: Jun 17, 2009

It's jealousy. Reviewers all over the net are calling it the best large phone there is, and it makes his blood boil. If you think that's bad, wait until next year when he has to say President Clinton.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.