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BlackBerry pauses global rollout of BBM for Android; here's the official statement

Posted: , by Alan F.

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BlackBerry pauses global rollout of BBM for Android; here's the official statement
All day long we have been updating you with the latest information pertaining to BlackBerry's rollout of BBM for Android and iOS. And well, it really has not been a great week for the Canadian OEM. A write down of nearly $1 billion of BlackBerry Z10 handsets, layoffs of 40% of the payroll, and an exit from the consumer side of the business has had BlackBerry users and fans feel a bit uncertain as to the future of the brand. So what does BlackBerry do in the midst of this rejection of its new platform? It announces its first 5 inch 'Berry and a new C-Series BlackBerry line leaks.

But we digress. The latest word from BlackBerry is that the BBM rollout is on hold. The application never made it to the Google Play Store even as a multitude of fake BBM apps has taken over the Android based app store. Those with iOS were able to install the app in certain locales, although there are some issues with that version of the BBM app. Still, BlackBerry says that iOS users who installed the app can still use it. The unreleased Android app will be disabled. It is this unofficial version of the app that has kept the official app from being released all day.

Hopefully it all happens on Sunday and both iOS and Android users get what they were waiting for all day Saturday. BlackBerry's official statement follows.

Prior to launching BBM for Android, an unreleased version of the BBM for Android app was posted online. The interest and enthusiasm we have seen already – more than 1.1 million active users in the first 8 hours without even launching the official Android app – is incredible. Consequently, this unreleased version caused issues, which we have attempted to address throughout the day.

Our teams continue to work around the clock to bring BBM to Android and iPhone, but only when it’s ready and we know it will live up to your expectations of BBM. We are pausing the global roll-out of BBM for Android and iPhone. Customers who have already downloaded BBM for iPhone will be able to continue to use BBM. The unreleased Android app will be disabled, and customers who downloaded it should visit www.BBM.com to register for updates on official BBM for Android availability
.-BlackBerry statement

source: Crackberry

Story timeline

This story is part of: BBM for Android and iOS(12 updates)

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posted on 21 Sep 2013, 21:24 19

1. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)

These folks can't even manage a roll-out of their own software. Is there any wonder they are in the mess they are in?

posted on 22 Sep 2013, 00:04

8. matrix_neo (Posts: 334; Member since: 03 Nov 2011)

Yap they messed up again, their most popular feature of their smartphone, leads them to disgrace. They should 100% ready before or even announcing they will release BBM for other platforms. They should also expect that many will try to use BBM especially to those who don't own a BlackBerry phones before, including me. 1.1 million users for 8 hours is really incredible but I doubt it might be old BlackBerry phone users who downloaded it. I installed also android version but it keep on asking for wifi connection which I don't have so I just uninstalled it. I hope next time, they are 100% ready and capable of handling millions of users in both platforms. Lets hope for the best for BlackBerry in this time of crisis they are facing right now.

posted on 22 Sep 2013, 02:41

12. Pancholo (Posts: 380; Member since: 27 Feb 2012)

You must be Cpt. Obvious disguised as Neo!

posted on 22 Sep 2013, 06:38

17. matrix_neo (Posts: 334; Member since: 03 Nov 2011)

Check if how long I've been here in Phone arena. I never disguise with someone else.

posted on 21 Sep 2013, 21:35 3

2. harigrg33 (Posts: 181; Member since: 20 May 2013)

lack of Customer satisfaction 'blackberry'.

posted on 21 Sep 2013, 21:38 5

3. PapaSmurf (Posts: 10457; Member since: 14 May 2012)

Someone bust out the life vests and the life boats because BlackBerry is officially a sinking ship.

posted on 21 Sep 2013, 21:45 3

4. suneeboy (Posts: 201; Member since: 02 Oct 2012)

Because of the delays, people are going to treat BBM just like they treated BB10 devices...they are not going to care. I already don't.

posted on 22 Sep 2013, 00:23 2

9. TechBizJP08 (Posts: 495; Member since: 25 Mar 2013)

Really now? I bet once the BBM roll out you'll be searching for the BBM app. :)

posted on 22 Sep 2013, 12:01

21. suneeboy (Posts: 201; Member since: 02 Oct 2012)

No I won't. I have unlimited text. Why would I spam my friends and family to get on BBM? There's hundreds of ways to communicate these days. Delays only hurt BBM. Technology moves fast enough as it is.

posted on 21 Sep 2013, 22:01 5

5. Napalm_3nema (Posts: 2236; Member since: 14 Jun 2013)

What a damn shame. Blackberry had a winner on their hands, but bad pricing, mediocre hardware, and delays on top of delays have doomed them.

As for the Z30? Nein. A 5" Z10 isn't what they needed, they needed a BB10 HTC One/S4 hybrid. Flashy, premium build and a killer screen combined with the removable battery, microSD (The Z10 had both), and great internals, a la the S4, running BB10.2. They might have had a chance, at that point. Instead, they wasted time on low-end devices like the Q5 and the "old school" Q10, only to follow it with a stretched out Z10. Idiots.

posted on 22 Sep 2013, 01:16

10. XiphiasGladius (Posts: 813; Member since: 21 Aug 2011)

In my country when the Z10 was released I was wondring what the hell were they thingking when they priced the phone that way. It was damn expensive given what the competition has to offer at a lower price. It was priced as much as a iPhone5 32gig version. Android flagships at that time are all priced more competitively. No wonder theyre failing. . .

posted on 21 Sep 2013, 22:21 1

6. frydaexiii (Posts: 1475; Member since: 01 Dec 2011)

It's kinda sad to see BB fall so far from grace, even after Z10...

posted on 21 Sep 2013, 23:37 1

7. imkyle (Posts: 1086; Member since: 18 Nov 2010)

Why are you delaying everything!? BB10, BB10 update for playbook before canceling it all together and now this.

posted on 22 Sep 2013, 01:44

11. DKMDROID (Posts: 103; Member since: 09 Aug 2011)

They just shot themselves in the foot its bad enough it got delayed till almost no end as far as im concerned they working on the basis of any advertising is good advertising, cos people who wouldnt care about BB is speaking about it, its also an highly convenient time for their C series phone to leak like that so it isnt about some app thats causing problems and need to be disabled its more getting people to talk about BB and BBM again and due to their reaction they got yesterday they are well aware that theres a market for the app

posted on 22 Sep 2013, 04:21 1

13. mottykels (Posts: 387; Member since: 15 May 2013)


posted on 22 Sep 2013, 05:16 1

14. road2heaven (Posts: 2; Member since: 21 Sep 2013)

RIP Blackberry and f**king BBM

posted on 22 Sep 2013, 05:25

15. MobileKicker (Posts: 212; Member since: 19 Sep 2013)

Just lack of apps

posted on 22 Sep 2013, 05:48 1

16. KashAli (Posts: 105; Member since: 01 Apr 2013)

Bullsh*t Mother Fisher BlackBerry Die... Go to Hell!!!

posted on 22 Sep 2013, 07:32

18. AfterShock (Posts: 3698; Member since: 02 Nov 2012)

Fair bit of public damage by screwing this up, mix in all the fake versions and you are losing peeps that won't trust anything BBM at all.

posted on 22 Sep 2013, 10:20

19. Altair (Posts: 367; Member since: 02 Feb 2012)

Where do we need this, while we have whatsapp and skype?

posted on 22 Sep 2013, 11:30

20. eharris560 (Posts: 78; Member since: 28 Dec 2012)

I guess MS is the only kid on the playground willing to play with everybody on the playground.

posted on 22 Sep 2013, 18:53

22. Trismegistus (Posts: 32; Member since: 21 Aug 2013)

"...we know it will live up to your expectations of BBM." Looks like they're already living up to my expectations.

posted on 23 Sep 2013, 07:30

23. Expert888 (Posts: 2; Member since: 23 Sep 2013)

Everyone just call Blackberry 24 Hour Support Line at 1-877-552-5532
And bug the crap out of Blackberry and let them know how pissed off everyone is for Blackberry letting Millions of Customers down.

24 Hour Blackberry Support Line

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