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iPhone tops user satisfaction study for seventh consecutive time

By Victor Hristov

Published: Mar 16, 2012, 4:20 AM

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iPhone tops user satisfaction study for seventh consecutive time

The new iPhone 4S has not only brought Apple’s most successful quarter in 2011, but it also leaves users happy. Apple’s iPhone topped JD Power’s user satisfaction survey for the seventh time in a row.

“For a seventh consecutive time, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 839 on a 1,000-point scale and performs well in all factors, particularly in ease of operation and features,” the survey concluded.

HTC came a distant second scoring 801 points on the survey scale. Other companies worth noting were Samsung, Motorola and RIM - all of them with customer satisfaction scores below the industry average.

The situation was particularly bad for Nokia. The Finnish company managed to get only 721 points and it’s rating was just above the now dead Palm.

For users evaluating the factors that would either make or break a smartphone affair, performance was of utmost importance, followed by ease of operation, features and physical design. 4G connectivity was also a factor in the statistics.

What are you most looking for in a smartphone? Do you personally have the same preferences as the users in the survey?

source: JD Power via The Loop

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Victor, a seasoned mobile technology expert, has spent over a decade at PhoneArena, exploring the depths of mobile photography and reviewing hundreds of smartphones across Android and iOS ecosystems. His passion for technology, coupled with his extensive knowledge of smartphone cameras and battery life, has positioned him as a leading voice in the mobile tech industry.

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