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iPhone tops user satisfaction study for seventh consecutive time

iPhone tops user satisfaction study for seventh consecutive time
The new iPhone 4S has not only brought Apple’s most successful quarter in 2011, but it also leaves users happy. Apple’s iPhone topped JD Power’s user satisfaction survey for the seventh time in a row.

“For a seventh consecutive time, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 839 on a 1,000-point scale and performs well in all factors, particularly in ease of operation and features,” the survey concluded.

HTC came a distant second scoring 801 points on the survey scale. Other companies worth noting were Samsung, Motorola and RIM - all of them with customer satisfaction scores below the industry average.

The situation was particularly bad for Nokia. The Finnish company managed to get only 721 points and it’s rating was just above the now dead Palm.

iPhone tops user satisfaction study for seventh consecutive time
For users evaluating the factors that would either make or break a smartphone affair, performance was of utmost importance, followed by ease of operation, features and physical design. 4G connectivity was also a factor in the statistics.

What are you most looking for in a smartphone? Do you personally have the same preferences as the users in the survey?

source: JD Power via The Loop

iPhone tops user satisfaction study for seventh consecutive time

34 Comments
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posted on 16 Mar 2012, 04:40 7

1. 9_HeLLs_oF_DrOid (Posts: 123; Member since: 02 Jan 2012)


I've a doubt. Apple has higher number of "Smartphone features" than HTC. How so? Which features we are considering here??

posted on 16 Mar 2012, 05:08 4

3. uzairkhan1994 (Posts: 17; Member since: 04 Mar 2012)


ios!!

posted on 16 Mar 2012, 10:13 4

18. JunitoNH (Posts: 906; Member since: 15 Feb 2012)


No sense to argue, they just don't get it. I hope they didn't think Android was going to receive the highest scores. Android saving grace is the slew of device manufactured; everyone from Casio to ZTE manufactures one. Anyway, hope the ICS tastes good. :)

posted on 16 Mar 2012, 05:35 4

4. rudlie (Posts: 182; Member since: 13 Mar 2012)


reading all the content first then u can shout. it's not talk about features but it's talk about the customer satisfaction.

posted on 16 Mar 2012, 11:39

24. bayusuputra (Posts: 941; Member since: 12 Feb 2012)


isn't smartphone features part of customer satisfaction?
i just can't believe how ignorant those who voted for the iOS.. not trying to be jealous or something, but isn't it a fact that there are more things iOS can't do or don't have compared to android..

people are just so blinded by brand/name..

posted on 16 Mar 2012, 16:16 1

33. bigboy029 (Posts: 74; Member since: 03 Jan 2011)


no, customer satisfaction is about how happy people are with their phone. It has almost nothing to do with the number of features. It means that people are satisfied with the number of features the phone has and how well they perform.

posted on 16 Mar 2012, 12:48

29. Shangri-La (Posts: 50; Member since: 04 Oct 2011)


Thats because all the iphony users believe what they're told to believe - this is how a phone is supposed to be like, and be happy with it.

posted on 16 Mar 2012, 05:06 6

2. uzairkhan1994 (Posts: 17; Member since: 04 Mar 2012)


ios!!

posted on 16 Mar 2012, 05:58 7

5. Giggity (Posts: 147; Member since: 17 Nov 2011)


839 out of 1000 points and they give 5 stars in every aspects? Sorry JD Powers, your bias study is a complete BS.

posted on 16 Mar 2012, 09:45 3

16. snowgator (Posts: 3210; Member since: 19 Jan 2011)


JD Powers is an extremely respected company who's surveys have been analyzed and accepted by consumers for years. Your going to have to have more of an argument than the fact you do not like the results before you can attack their integrity.

posted on 16 Mar 2012, 11:41

25. bayusuputra (Posts: 941; Member since: 12 Feb 2012)


i have that one simple argument to support what Giggity said..

if apple scored 5 stars out of all categories, then why it didn't get a full 1000/1000 score?

HTC got 18/25, came out second with 801/1000, which is quite close to what iPhone got, which is 839/1000, but yet iPhone scored a full 25/25 stars..

4% equals to 7 stars? yeah, so credible..

posted on 16 Mar 2012, 07:18 4

6. andro. (Posts: 1955; Member since: 16 Sep 2011)


Its easily to have satisfied customers when their all under your mental control!

posted on 16 Mar 2012, 07:55 2

12. andro. (Posts: 1955; Member since: 16 Sep 2011)


Haha! The human body cannot function without a brain,maybe you should download an anatomy app on your ipod,iphone and ipad to check that out to verify

posted on 16 Mar 2012, 07:33 5

7. arcq12 (Posts: 733; Member since: 13 Oct 2011)


Isn't the sales numbers of the 4S not enough to tell you guys that the iPhone users are not only more than satisfied, but also attracts others to get one.

Not because the iPhone can't give you want you need or want doesnt mean that it's a useless phone. Different people have different needs and preferences. I had the iPhone 3GS before and I liked it but I need better customization so I switched to my HTC Desire HD and I'm never coming back.

posted on 16 Mar 2012, 07:44 2

8. c.hack (Posts: 514; Member since: 09 Dec 2009)


When My Droid X (and its X2 replacement) crashed at least once a day in my car when playing music or podcasts and emitted an ear piercing screech until I pulled the battery (IN THE FRIGGIN CAR), that defined Android satisfaction for me. GB on the Moto Droids was known to be fatally buggy from its release until patched 5 months later!

How can Android hope to compete in satisfaction when most of the phones are riddled with bugs, apps FC all the time, they have poor battery life, and many have poor quality screens.

Compared to once or twice a day reboots of my Droid X / X2, I've only had to reboot my iPhone once in 5 months - probably due to a Verizon network outage.

posted on 16 Mar 2012, 07:49 3

10. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Yes, your Motorola sob story is heart wrenching.

No, we don't care.

posted on 16 Mar 2012, 08:05 1

13. Sniggly (Posts: 7045; Member since: 05 Dec 2009)


So you've had two Android phones, one of which does suck (the X2) and one of which did get a buggy update. Yet you can judge all Android phones based on this? Bulls**t.

posted on 16 Mar 2012, 12:47 1

28. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)


The droid x line were Motorola's flagship phones.

posted on 16 Mar 2012, 16:37

34. Sniggly (Posts: 7045; Member since: 05 Dec 2009)


The X was. The X2 wasn't in any way. The X had a buggy update to 2.3 but was an excellent phone, and got an update which fixed it.

posted on 16 Mar 2012, 10:36 1

20. kellkeezy (Posts: 57; Member since: 17 Dec 2011)


Call it a sob story all you want to, but the fact remains people inheriently move away from a brand name to another if they are faced with constant issues with what ever product they have. We are born to find the deepest satisfaction out of anything we buy, considering money doesnt grow on trees.Those Barista or iSh**p, that are so commonly refered, are also our parents, grandparents, aunts, and uncles. You know the baby boomers that were split down the middle on grasping technology fully as it progressed or nothing at all. Most just want the "basic and easiest smartphone" since us sales reps are telling them that Feature phones are going away in the next few years. And god forbid they dont like an android and have issues several times a month.

If you want people to know how amazing the Android OS can be instead of wasting time on here bashing people go out and convience others of how incredible the OS and Phones can be.

Sincerly,
Android/iOS user

posted on 16 Mar 2012, 11:20

23. Sniggly (Posts: 7045; Member since: 05 Dec 2009)


Thanks for he advice. I do that already. On a daily basis.

posted on 16 Mar 2012, 11:50

26. bayusuputra (Posts: 941; Member since: 12 Feb 2012)


"If you want people to know how amazing the Android OS can be instead of wasting time on here bashing people"

Whuuutt?!? as if the sheeps never do that..

posted on 16 Mar 2012, 07:54

11. ikkuh (Posts: 34; Member since: 22 May 2011)


I would lei too if i bought a 649,00 euro mobile with a small 3.5" screen and lots of limitations. What else can you do :)

posted on 16 Mar 2012, 09:22 1

14. theindianguy (Posts: 90; Member since: 30 Sep 2011)


HTC really is a very good brand. their low end phones (wildfire and wildfire s) dont lag that much as compared to Samsungs offerings, they have a solid build quality and they try to update most of their phones. But only problem, they use snapdragons which don't perform well. Hope the S4 turns things around.

posted on 16 Mar 2012, 09:41 1

15. snowgator (Posts: 3210; Member since: 19 Jan 2011)


Samsung was obviously hurt by their low and offerings, most of which are complete trash. The Galaxy series is extremely successful, and makes me wonder why they can't make good, cheap phones.

Strictly as a personal note, my guess is that Nokia is getting slammed for their Symbian offerings. Be interesting to give them a year and a half and see how they improve with their WP devices.

posted on 16 Mar 2012, 10:30 1

19. Cwebb (Posts: 501; Member since: 05 Oct 2011)


Because Samsung is all about the money!

posted on 16 Mar 2012, 09:54 2

17. Dennis316 (Posts: 3; Member since: 14 Mar 2012)


why dont they compare specific phone models? apple only makes ONE good phone, all the other manufacturers make high end, low end, entry level, big, small, etc etc. its like comparing a 2011 honda accord ex v6 sedan to the whole ford or chevy line, doesnt make sense

posted on 16 Mar 2012, 10:48 1

21. chrisbo5 (Posts: 31; Member since: 26 Jan 2012)


there is no sense arguing why apple got 5 points on every category and was rated higher. the whole world is just in awe about the phone and there is no way of changing that. I rather pay attention to the phones behind is which is more important. I'm happy to see my htc is leading the pack because i've been selling phone for 4 years now and i can honestly say, that i've seen the least amount of issues with htc. my rezound is perfect, and with the ics update, im all set for the next year and a half

posted on 16 Mar 2012, 10:54

22. fastarelli (Posts: 5; Member since: 24 Feb 2012)


That's why the iPhone is more well-received than Android, period! Because it does what you NEED it to do and it does it better than any other phone. $600 per share stock prices and $100 Billion more in value than Exxon Mobile proves it. Until Android is worthy of even walking on that field of play Android won't even be in the same league, let alone the same game.

posted on 16 Mar 2012, 11:57 1

27. bayusuputra (Posts: 941; Member since: 12 Feb 2012)


my HTC Desire S still does what i NEED to do and MORE, and does it better than the iPhone.. how do i know? my gf is an iPhone 4 user, i used her phone on daily basis as well.. i know about iPhone as well.. and don't even compare to android, even the newer WP7 is already smoked the iPhone many times.. my gf is already convinced to get the One X after seeing how my Desire S outperforms her iPhone in many way, especially in user experience..

and don't talk about stock prices.. apple got rich not because of iPhone or iOS is a technological marvel.. it is because they sell overpriced phones..

and if you wanna talk about level playing field, how about this, android has more market share than iOS.. it is in the same league, played, and won in the market..

posted on 16 Mar 2012, 12:50 1

30. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)


My friend why do you try so hard to convince yourself android is better? The proof is right in front of you. iPhone has been #1 in customer satisfaction every year.

posted on 16 Mar 2012, 13:24

31. theindianguy (Posts: 90; Member since: 30 Sep 2011)


+1 to you bro i have a Desire s too :)
and @drtech we arent trying to convince ourself that Android is better. We know its better.

posted on 16 Mar 2012, 13:30 1

32. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)


If you know it's better you wouldn't feel the need to constantly post about. You'd feel secure with your purchase

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