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Update to iOS 9.3.2 results in bricked 9.7-inch Apple iPad Pro tablets

Posted: , by Alan F.

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Update to iOS 9.3.2 results in bricked 9.7-inch Apple iPad Pro tablets
On Monday, we told you that Apple had started rolling out iOS 9.3.2, which includes a number of bug fixes. It also comes with an unwelcome feature for those sporting the 9.7-inch Apple iPad Pro. Some owners of the latter tablet are discovering that the new iOS build is bricking their slate shortly after it is installed. An "Error 56" message pops up directing users to plug their device into iTunes. That really hasn't been the solution for bricked iPad Pro users.

Apple's support document says that Error 56 is a hardware issue, and the document suggests that the user install the latest version of iTunes, and check to make sure that there are no problems with third-party security software. It recommends checking the USB cable. the tablet and the network to make sure that they are all reliable, whatever that means. You should then try to restore the iPad Pro twice. If the error message continues to appear, contact Apple support.

In a situation like this, where there is no quick fix that is working, it will be up to Apple to disseminate a cure in the form of a new software update. Apple will no doubt try to get this out ASAP, especially since there are a number of iPad Pro owners who can't use their slates until the issue is all cleared up.


source: AppleSupport via MacRumors

51 Comments
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posted on 17 May 2016, 00:34 1

2. Mxyzptlk (Posts: 13100; Member since: 21 Apr 2012)


I'm confident Apple can fix this.

posted on 17 May 2016, 00:36 17

6. ibend (Posts: 4646; Member since: 30 Sep 2014)


sure they can, thats what they always do after all..
new update = new bugfix from last update + new bug to be fixed next update

posted on 17 May 2016, 09:48 1

39. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


I'm not. 11 updates and counting....

posted on 17 May 2016, 15:03

61. Mxyzptlk (Posts: 13100; Member since: 21 Apr 2012)


Your comments are getting zanier by the day.

posted on 17 May 2016, 10:44 2

48. PhoneCritic (Posts: 693; Member since: 05 Oct 2011)


Really? Its taken nine tries? "The Reality Distortion field is failing" When Android has an issue you always chime in "how pathetic" Google is creating Junk? "what did you expect from Android?" Now Mr Mxyzptlk on Apples behalf you say I'm sure they will work it out. So Google will also work out it's issues. Stop being a hypocrite

posted on 17 May 2016, 13:48 2

55. Scott93274 (Posts: 4671; Member since: 06 Aug 2013)


lol, what do you expect from someone who proclaims "My body is ready!" for the new iPhone. It's cool and all if he likes the iPhone, but you are spot on with the hypocrite statement.

posted on 17 May 2016, 15:01

60. Mxyzptlk (Posts: 13100; Member since: 21 Apr 2012)


You really want to do this again Scott?

posted on 17 May 2016, 20:08

64. Scott93274 (Posts: 4671; Member since: 06 Aug 2013)


Do what again? Point out how big of a hypocrite you are? If I won't do it, everyone else will. Tell you what, if you don't like it then you can beat me over the head with that overpriced brick you love so much, that's all it's good for after your fruit company tries to copy more and more Android features.

Oh, and I love the current profile image, Deadpool is always so quick and cleaver with awesome jokes. The funny thing about you having it as your profile image is that your comments are so lacking in cognitive thought that it's apparent that Deadpool (Being you) has beaten himself in the head repeatedly a brick (Being the iPhone) so much that you can't manage a a retort beyond what is expected of a 6 year old.

posted on 17 May 2016, 15:01

59. Mxyzptlk (Posts: 13100; Member since: 21 Apr 2012)


Really? You have the balls to tell me to stop being a hypocrite when Android fans continue to trash iOS? If you can't take the heat, stay out the kitchen.

posted on 17 May 2016, 20:09 1

65. Scott93274 (Posts: 4671; Member since: 06 Aug 2013)


You can't take the heat, stay out of the kitchen? That's cute. Did you steal that from Martha Stewart?

posted on 18 May 2016, 15:28

72. marorun (Posts: 3605; Member since: 30 Mar 2015)


I trash any device no matter what OS when they are crap.

So personally i dont feel like an hypocrite.

When android device are crap i say it.
But lately ios device are more crappy sadly.

posted on 21 May 2016, 03:13

77. Forerunner7 (Posts: 35; Member since: 11 Dec 2013)


Starting with iOS 9, it is now the buggiest OS from Apple. They seem to fix one thing break another. Sure you could argue that they have lots of device to optimize on, but isnt that what Samsung also had millions of device as well?

I'd rather has no or slower updates than having a faster and more device-bricking updates.

posted on 17 May 2016, 00:35 7

4. AlikMalix (Posts: 5915; Member since: 16 Jul 2014)


This is bad... Apple is trying to force users to buy new iPads as usual by bricking the old ones. I bet the isheep are going to throw these in the trash and buy the new 9.7" pro or even better - buy the bigger one - I bet that's apples motive, to get you to buy the more expensive ones.

posted on 17 May 2016, 00:51 14

9. Wiencon (Posts: 1882; Member since: 06 Aug 2014)


Is this sarcasm? Because you know, this is the newest model :P
Anyway Apple needs to get their sh.t together, there is not a single update that goes without major bugs. All these betas and such issue went through, I guess all money from quality control were transfered for building Infinite Loop 2

posted on 17 May 2016, 01:16 5

10. AlikMalix (Posts: 5915; Member since: 16 Jul 2014)


It was sarcasm. I really disliked Cook in the beginning, now I'm starting to really hate him. The crap he approves over the stuff that really matters is just not Apple like. Apple QC has gone down to mid 80's percentile satisfaction rating - which is where android was always at. Even Samsung notes and Galaxy's users are in the 86-ish percentile satisfaction rating which was higher than apples last time I checked. Apple used to be above 95% and even just under 100%. Now look at this mess.

Yes it was half sarcastic, have serious... Tim gonna drive Apple QC to the ground especially when android is finally getting organized compared to the clusterf*** mess that it was.

posted on 17 May 2016, 01:50 1

15. NoToFanboys (Posts: 1582; Member since: 03 Oct 2015)


We all know Cook only thinks about the shareholders.
Nowhere near as genius as Jobs (yes, I haven't moved on yet LOL)

posted on 17 May 2016, 06:17 2

30. Finalflash (Posts: 3107; Member since: 23 Jul 2013)


It's not because Jobs was a genius, it was because he had a philosophy that worked for Apple. He focused on simplicity, beauty and stability. He learned those lessons the hard way with his exile from Apple and then his Buddhist journey. Cook's philosophy is down right useless for Apple. A large focus on Wall Street and stock price, with no real interest or experience in technology. They fired scott forestall who was supposed to be Jobs' protégé. He was arrogant like Jobs, he was passionate and technically aligned with Jobs' philosophy, he was meant to be his successor... And they killed him.

posted on 17 May 2016, 10:53 1

49. PhoneCritic (Posts: 693; Member since: 05 Oct 2011)


Hit the nail on the head. with the dismissal of Scott Forestall Tim Cook was purging all of the Jobs era and philosophy. He pays a lot of lip service to Jobs and always tries to push his legacy but he really has shown no interest for Apple other then the bottom line. Where as SJ would have said who cares about the share holders its my vision I care about and if you don't like it move on to some other vendor. I personally was not a fan of Jobs but what I did admire about him is that he took the agonizing time to go over every small detail of the product from software to hardware as with Cook it is release it while it is still not finished because share holders need to get paid so I can keep my Job.

posted on 17 May 2016, 10:12

41. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


When was Android a mess? Like Donut or Eclair?
My first taste of Android was o the Droid Incredible and HTC Thunderbolt. The Incredible has Froyo, I don't remember what was on the Thunderbolt.

I've pretty much stuck with having an Android, though I reverted back to a Windows Mobile and Blackberry devices from time to time.

But no version of Android ever gave me a serious issue. Never had a failed update, never lost data. No version of Android has ever had 11 updates in 8 months...not even in a year.

Android 4.1 Jellybean is the only one that had 3 firmware update and the first 2 had 2 minor patches done.

Now to even be more fair, since Ice Cream Sandwich, Jellybean and KitKat were all version 4, it takes all 3 of them to equal the amount of updates iOS9 has had.

LET ME REPEAT. SINCE ICS, JB and KK were all using the version 4 kernel of Android, IT TAKES COMBINING THEM ALL TO EQUAL THE ISSUES AND UPDATE TOTALS THAT IOS9 HA HAD.

Android is awesome. It is in fact "the most advanced operating system". Like Windows it does more. Considering Android has to work with 100's of different configurations, and deal with carriers bloat and OEM skins and yet we have less problems, shows IOS is not as advanced as you all claim it is. It is 2nd best, even with its so-called cluster-f**k you claim it has.

posted on 18 May 2016, 15:32

73. marorun (Posts: 3605; Member since: 30 Mar 2015)


Before ios 7 ios was way superior to android in stability.
I recommended it to business because of this.

Now its the other way arorund...

posted on 17 May 2016, 03:51

22. xfire99 (Posts: 834; Member since: 14 Mar 2012)


I think its called: FRAGMENTATION? :)
1 iOS version pusch to all fragmented iDevices = bugs!

posted on 17 May 2016, 09:52

40. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


The iPad Pro 9.7 is the latest model you dummy.
Did you actually read the article?

Here is what it says an I quote word for word va copy/paste:

It also comes with an unwelcome feature for those sporting the 9.7-inch Apple iPad Pro. Some owners of the latter tablet are discovering that the new iOS build is bricking their slate shortly after it is installed."

DID YOU NOT SEE THIS?!

Either you are blind, or stupid or both.

Personally I have the Pro which I've now had for about a week. I'm so glad I didn't update it, because then when I returned it to VZW, they may have given me a hard time. I am still on the fence about returning it.

I will probably just keep it, but its not worth the $100 price increase and that really has me pissed.

Also, how can you be talking in the 3rd person?! YOU ARE AN ISHEEP! How dare you talk about your fellow brothers that way! LMAO!!!

posted on 18 May 2016, 01:19

66. AlikMalix (Posts: 5915; Member since: 16 Jul 2014)


Relax keyboard warrior, I though it was obvious sarcasm.

posted on 17 May 2016, 00:36 13

5. Arthurhkt (Posts: 486; Member since: 19 Apr 2012)


Jonathan Ive: We introduce a whole new way for using bricks, by updating to iOS 9.3.2, user are given a opportunity to use their iPad Pro 9.7 as a bricks to build their house.

posted on 17 May 2016, 01:29 3

11. Podrick (Posts: 745; Member since: 19 Aug 2015)


They're gonna patent it. Call it iBrick

posted on 17 May 2016, 02:18 3

18. maple_mak (Posts: 447; Member since: 18 Dec 2013)


The future of Apple buildings.

posted on 17 May 2016, 02:44

20. Arthurhkt (Posts: 486; Member since: 19 Apr 2012)


Up next, iOS 10 allow users to turn their iDevices to cutting board.

posted on 17 May 2016, 00:40 1

7. Jimrod (Posts: 1380; Member since: 22 Sep 2014)


I like this, the more Apple keep cocking up, the more they keep rehashing old designs (based on iP7 leaks) and the more big investors keep bailing and share price dropping the more likely they'll actually spend some of their billions on refreshing their staff and making sure next year's products are back to being top notch. They've been gradually slacking for years and 2016 may well be the big kick up the ass they need.

posted on 17 May 2016, 01:32

12. Podrick (Posts: 745; Member since: 19 Aug 2015)


Lol, not going to update Mini 2 for now.

posted on 17 May 2016, 01:45

13. Jimrod (Posts: 1380; Member since: 22 Sep 2014)


Should be fine, it's just the Pro, my iP6 is running very nicely on the update.

posted on 18 May 2016, 15:35

74. marorun (Posts: 3605; Member since: 30 Mar 2015)


My ipad air 2 is running okay.
still a bit laggy but improvement compared to earlier ios 9.3...

posted on 17 May 2016, 02:15

16. 47AlphaTango (Posts: 292; Member since: 27 Sep 2015)


Yep, I accidentally updated to 9.3.1. Guess I'm also staying till a jailbreak is release.

posted on 17 May 2016, 01:47 2

14. winter_hat (Posts: 110; Member since: 04 Feb 2013)


The Android users are unfamiliar with issues related to change as they never get updates.

posted on 17 May 2016, 02:17 1

17. 47AlphaTango (Posts: 292; Member since: 27 Sep 2015)


Yep, majority of android tablets never gets new updates. Except for sony which updates their devices to the latest version of android. I also have an acer a210. Which I shouldn't have bought it first. Its been on 4.1.1 since my purchase. And never came the 4.2 or the 4.3 update which is the stable version of android.

posted on 17 May 2016, 03:52 4

23. xfire99 (Posts: 834; Member since: 14 Mar 2012)


Better no updates than bricked updates.

posted on 17 May 2016, 05:43 2

27. lyndon420 (Posts: 4403; Member since: 11 Jul 2012)


Incorrect. I get monthly updates for my Nexus 6 and I've never had an Android device brick on me after updating.

posted on 17 May 2016, 10:20

43. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


You mean we dont get updates every week?

Here is a a fact. I can go right now an buy a Galaxy S5 brand new for $350. Taking it out the box with its original factory firmware which is 4.4, it will still do more out the box vs any model of the iPhone 6/6S. Takes better pictures too and has a better display.

If I do a minor firmware upgrade an put 5.02 on it, I still won't have any issue and I assume 6.0 is available by now for it too.

What you are confused about is the difference between a firmware update, and updates to fix inssues that were introduced with a firmware update.

We don't have all these problems with Android, so we update less often. When we get a major firmware update, Google has spent a huge amount of time on them and they are done right. Then we have to deal with the carriers mulling their garbage into it. But when it has been released, I know for a fact Verizon won't even release an update until it is 99.9% problem-free because that is their in-house policy on updates.

I have never had a VZW update for a Galaxy have any issues. T-Mobile has had some small issues, but they patch and fix them right away.

So you are wrong, you are stupid and you need to stay with iOS.

11 updates which include 3 major firmware releases is nothign to brag about. It is showing you stupid, that Apple is having a huge quality control problem with their updates.

The fact YOUR brain is to feeble to even understand it, is really sad!

posted on 18 May 2016, 15:36

75. marorun (Posts: 3605; Member since: 30 Mar 2015)


My nexus 7 receiving update :P

but yeah they dont update tablet often but android tablet are also very stable with no strange glitch.

I take a fully working device over bugged updated one anyday.

posted on 17 May 2016, 05:30 1

25. lyndon420 (Posts: 4403; Member since: 11 Jul 2012)


So...when is Tim getting the axe? The investors want him gone and Warren Buffet must be scratching his head by now.

posted on 17 May 2016, 05:35 4

26. Brewski (Posts: 351; Member since: 05 Jun 2012)


Why is there 59 pictures in this article? I know what an iPad looks like.

posted on 17 May 2016, 10:22

44. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


We need all angle of what a piece of crap looks like, so we don't get confused as to what device is having issues. That way, no one can lie and claim its a picture of a Galaxy Tab S2

posted on 17 May 2016, 06:21

31. xondk (Posts: 1410; Member since: 25 Mar 2014)


Yeah, ok, patches and updates can bring new bugs........
But last I checked especially when you have a limited amount of devices, the least you would do is get a programmer to install it on those devices and check that the basics work, reboot a few times and such.....
Thought it was pretty standard in terms of debugging and patching?

posted on 17 May 2016, 08:45

32. oozz009 (Posts: 520; Member since: 22 Jun 2015)


Why does everyone make it sound as it's such a big when it's only an issue on iPad Pro (not even on iPhone). Oooh!!!! I know!!! It's because haters going to stay haters LOL
In any case, if it's only that then iOS 9.3.2 is nearly perfect (for iPhones at least).

posted on 17 May 2016, 11:21

51. DnB925Art (Posts: 1013; Member since: 23 May 2013)


It is a big issue when Apple controls both the hardware and software and they do the updates directly without a middle-man (carriers).

When Google releases a new version, it involves 3 entities to do the updates: Google, OEMs (Samsung, LG, HTC, Motorola, etc.) and carriers (T-Mo, Sprint, AT&T, Verizon + more around the world). Then you add the 100s of different devices from each OEM (S Series, Note series, One series, G series, etc.)

Apple only has a few devices to updates and they control the whole process and if they muck it up, it shows a lack of QC because they and they alone are responsible for the creation, testing and distribution of the update.

posted on 17 May 2016, 08:56

33. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


Wow. I almost installed this yesterday. Glad I didn't. What sucks is, its hard to go backwards on iOS once you go forward.

Now Apple is goign to release update #11 to fix this new problem...THEY CAUSE!

This is what you fools get who keep bragging about updates, which are nothing more than fixes for what Apple keeps breaking.

iOS9 is the worse iOS release EVER!!!!!!!!!!!! It's all because of Tim Cook.

No version of iOS under Jobs had these issues. Of course those iOS devices had no features either. Now that they have features, they just keep having problem after problem.

Enjoy your "most advanced operating system" at having the most problems, the most bugs, the most updates to keep fixing them and causing more, failure device ridden platform ever to come to the planet.

posted on 17 May 2016, 09:16 2

35. brasstax (Posts: 285; Member since: 16 Apr 2014)


But... doesn't it "just work"?

posted on 17 May 2016, 10:43

47. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


Apple's iOS products haven't "just worked" since moving the ones that could to iOS7.

Funny how, iOS went to sh.t after Job died and Tim Cook took over.

Even though I don't like Steve Jobs, I can say the quality of Apple products and IOS was better under his watch, with exception of the iPhone 4.

Apple having the highest failure rate vs any SINGLE Android OEM speaks volumes.

I am sure Apple customer service satisfaction rate is high do to the fact, Apple has a slightly easier process for retrunign bad hardware, providing you live near an Apple Store. The only better alternative is, if you ahve a carrier purchase, its easier to return a device to a carreir as they ahve more locations. In both cases a replacement is provided with no issie.

But carriers have an upper had, because with Apple, if you are past the 1st year warranty and you don't have AppleCare, you are stuck. But hey will sell you a refurb for 60% the retail price of a new one. But carriers have to replace the device as long as you are on contract or a payment plan. So its is always in warranty for 2 years and if it fails at anytime, the carrier will replace it...FREE.

But satisfaction as far as Quality? This has dropped significantly since after the iPad 3 and the iPhone 4S. The facts have shown this.

Apple has fallen into the same rut as automakers and other products. When production quantities go up, quality go down.

Thank God I use Samsung as my daily driver. Not one has ever given me an issue beyond just a bit of stuttering when I put the device through some heavier usage. Until they start having issues like Apple, I wont be switching to any other brand.

posted on 17 May 2016, 10:12 2

42. SIGPRO (Posts: 1444; Member since: 03 Oct 2012)


iPad Pro......Fail!

posted on 17 May 2016, 10:34

45. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


I just updated to 9.3.1 over the weekend. Then last night I got the message for 9.3.2.

Yesterday I was considering returning the device back to VZW.
Both it an our iPad Mini (1st gen) will likely both be shipped to the Philippines this Christmas, while I just keep my Tab S.

After using this thing for about a week and seeing what has really changed in iOS9, since this device came with iOS 9, other than some hand gestures I am not familiar with because I haven't personally owned an iPad since the iPad 3, and though my wife had the Air 2; I rarely ever used it; I saw nothing that was really new.

I saw nothign that justifies the $100 price increase. But I guess this is what a new color and 2 speakers cost these days. All which could have been added at no extra cost considering how cheap iPad parts are. They already paid for the 12MP camera which is the same one in the iPhone 6S', and the price of those didn't go up.

Theer are things I want to do, that I just can't do on the mini because for one its only 16GB, it doesn't have cellular capabilities which I also need, so that is why I chose this, and VZW offered it for the same monthly cost as the Air 2 to sweeten the deal. So instead of $36 for the 128GB, I'm paying the same $26 of the Air 2.

But I was considering returning it because its just doesn't seem worth the cost. It shouldn't cost more than 299 for the 16GB and the 128 shouldn't be more than 499 period. Its gonna have to last because I'm not buying another unless it has some MAJOR changes.

But I'm glad I didnt update it yesterday. It probably woudlnt be working right now, which would seal the return deal.

posted on 17 May 2016, 11:08

50. PhoneCritic (Posts: 693; Member since: 05 Oct 2011)


Techie I understand that you are not a fan of Apple? But really give it a rest. Every OS has issues MS, Google, Adobe etc.. not one rolls out without a minor hitch. I understand that and I make no excuses for any big corporation. What I don't like is when people are hypocritical. I get it people like what they like but its not an excuse to just bash other peoples preferences and people should be big enough to admit that yeah my preferred OS, or device has a lack here or there but I still prefer it. Okay by me just don't try to justify the lack by bashing other choices

posted on 17 May 2016, 12:53 1

53. TechieXP1969 (Posts: 10115; Member since: 25 Sep 2013)


Yes everyone has issues. But NO ONE who use Android or Windows for example, has ever tried to claim they don't have problems.

All these IOS users always claim THEY NEVER HAVE problems on IOS, even when there are articles showing people are haing problems.

They always say, they arent having the problem, so it isnt a real issues to be worried about. Or they make up some percentage of saying, well on 1% are having the issue, so it isnt one we need to worry about.

That is why I'm full blasting them.
You don't have to like what I say, and you don't even have too reply.

They all need to be slapped out of their distorted perfect world and see iOS as how all of us see it. Software is always a work in progress and none are better than the other, especially when you ar basing perfection on personal usage and not real world usage.

No, I'm not a fan of any OEM or platform. They all have their good an bad. I love all tech agnostic of whatever brand. I just dont come here to start flame wars trying to make claims that any one that I use is so perfect as I never ever have an issue, like many people here do. Like Mxy and Alik to name just a few.

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