The internet has been abuzz with speculation that T-Mobile is about to announce layoffs. A Redditor with the username EasternContract7627 typed this under the heading "Layoffs" after 11:30 am ET on Tuesday, January 20th: "The internet has been swirling about today. I’m getting ready to head to the last-minute scheduled meeting with my director in one hour." This employee works at a CEC (Customer Experience Center), which is a call center located on a campus with basketball courts and fitness equipment.
NFL Coaches aren't the only Coaches getting fired
CECs are part of the carrier's next-gen call centers as T-Mobile becomes a digital carrier. With this transition, customers will rely on the T-Life app to make changes to their account, upgrade phones, purchase accessories, pay their bills, and more.
This Redditor just reported back after 1pm ET that layoffs are happening. He claims that 75% of T-Mobile coaches are being let go. A Coach is essentially a Supervisor; T-Mobile calls them a Coach because it lines up with the "Team of Experts" name that the carrier gave its customer service operations for postpaid subscribers. The customers pay more for service and get more perks than prepaid customers do.
Employees could face layoffs as the T-Life app handles most customer transactions. | Image credit-PhoneArena
Another Redditor, this one with the username Forsaken-Ad-6345, said that he works at the T-Mobile call center in Portland, Maine and notes that corporate security is in the office on Tuesday and says that the shredded paper bins have been moved into the location. In the same vein, another T-Mobile call center employee says that "Things seem weird around my center too."
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Should T-Mobile employees be worried?
Yes. The digital transition could cost them their jobs.
100%
No. T-Mobile won't lay them off.
0%
T-Mobile subscribers in the Small Markets and Rural Areas division supposedly were laid off today
Reportedly, some T-Mobile employees working in the SMRA division (Small Markets and Rural Areas) were laid off today and received severance pay. This has not been officially confirmed by the carrier. It does make sense that as T-Mobile becomes a digital wireless provider, highly dependent on its T-Life app to be involved in most customer-related activities, it would start to lay off employees whose jobs are redundant thanks to T-Life.
Verizon recently laid off 13,000 employees as it undergoes a transition of its own. New CEO Dan Schulman says that he wants customers to come first, which would be a change from the profit-centric business that Verizon has been in the past.
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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