Samsung Galaxy Note 9 durability test reveals a bizarre little build flaw

Samsung Galaxy Note 9 durability test reveals a bizarre little build flaw
We’re technically still a few days away from the commercial rollout of Samsung’s hotly anticipated Galaxy Note 9, but even though the new phone doesn’t look all that different from the “old” Galaxy S9+, it appears the world’s number one mobile device vendor has yet another winner on its hands.

Extremely well-reviewed overall, long-lasting between charges, and accompanied by a smarter than ever S Pen, the Note 9 is also unsurprisingly sturdy, at least according to veteran durability tester and ruthless smartphone torturer Zack Nelson from YouTube channel JerryRigEverything.

While none of the high-end Samsung handsets Nelson tried to destroy over the years failed the crucial bend test, the Galaxy Note 9 managed to come out virtually unscathed from the whole gamut of painful experiments.

There’s basically only one vulnerable aspect about the latest S Pen-wielding flagship, and it’s... an odd one. You know that dedicated Bixby button that everyone loves to hate? You may not be able to (officially) remap it, but apparently, you can pull the thing out. Yes, literally.


The same goes for the side-mounted volume buttons, although for what it’s worth, the probability of incurring accidental damage is almost non-existent. So, no, you shouldn’t worry about those buttons randomly falling off your device, even in extreme drop scenarios, but if you have a friend with a passion for particularly cruel pranks, you should be very, very afraid.

Otherwise, this phone is exactly what you expect to get at a whopping $1,000. The screen is about as scratch-resistant as all other flagships on the market right now, all the cameras are glass-protected, while the fingerprint scanner is still incredibly fast and responsive after plenty of intentional damage. 

The S Pen is made from plastic, which makes it a lot easier to break in half compared to a glass-and-metal Galaxy Note 9 that you simply cannot flex with your bare hands, let alone significantly bend or crack under pressure.

Related phones

Galaxy Note 9
  • Display 6.4 inches
    2960 x 1440 pixels
  • Camera 12 MP (Dual camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 845, 6GB RAM
  • Storage 128GB, microSDXC
  • Battery 4000 mAh
  • OS Android 10
    Samsung One UI

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17 Comments

17. D34ever

Posts: 251; Member since: Jul 14, 2018

As compensation, I want a $500 credit for use on a different future Samsung phone.

16. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

That part was hilarious when Bixby button popped out and then there was message displaying "Update Bixby" Lol Hopefully first batch issue which will be fixed.

11. kkmkk

Posts: 699; Member since: May 06, 2013

actually, I think this is a great thing ( as long as it doesn't affect the water resistance ) sometimes I keep my devices get some dust under the buttons so the ability to clean theme easier is a nice thing

10. Elvis358

Posts: 302; Member since: Mar 25, 2018

Ahhh those button Jock's Loved Them!!!

9. Godlymansean

Posts: 339; Member since: Apr 14, 2017

Yeah this actually seems smart, I guess in the case they were to come off, for whatever reason, that would be troublesome/annoying. As long as they're replaceable/easily accessible to order I say smart design.

8. peace247 unregistered

what's wrong in that?

7. AfterShock

Posts: 4147; Member since: Nov 02, 2012

Nothing wrong with that build, I kind of like that buttons are serviceable not like HTC where they peeled off. Looks good all black too, well done Sammy!

6. VasiliS7

Posts: 205; Member since: Jan 10, 2017

Obviously he can put the buttons back but...the video stopped.

4. Landon

Posts: 1249; Member since: May 07, 2015

JerryRigEverything does great videos, but it seemed like he emphasized on removing those buttons once he was able to remove the Bixby button. I'd like to see him attempt to remove the buttons on every phone he tests.

5. maherk

Posts: 7096; Member since: Feb 10, 2012

He always does the same test on all the phones he review, and only the Note 9 and the U12+ are the only ones who failed the test.

13. Landon

Posts: 1249; Member since: May 07, 2015

I watched 4 of his previous durability videos (iPhone 7, iPhone 8, Samsung S8, and a Nokia phone) and all 4 of them he only drug his razor blade across the buttons. He never tilted the razor blade to attempt to remove the buttons on the side. Watch them again if you don't believe me. Oh, and those were the first 4 videos I watched... All I'm saying is the testing should be the same on every device.

14. Macready

Posts: 1832; Member since: Dec 08, 2014

Correct, usually he only tests the buttons by scratching them with his razor blade, not by trying to pry them out like he did here.

3. maherk

Posts: 7096; Member since: Feb 10, 2012

I wasn't expecting that tbh, you'd expect more from Samsung who are known for their great build quality. There is no excuse for such a flaw, especially when you consider the $1000 people are going to pay for it.

12. AbhiD

Posts: 891; Member since: Apr 06, 2012

Your favourite Huawei's P20 pro failed his test as well. And guess what, it's screen cracked for no apparent reason when no other device in his testing has encountered any such failure. See? Any device with extreme price tag can have failure points.

15. maherk

Posts: 7096; Member since: Feb 10, 2012

Who's talking about Huawei in this comments section? As someone who owned every Galaxy flagship whether it's a phone or a flagship (with the exception of the Note 9), I have every bit of right to criticize when I see something wrong. Huawei's quality control sucks when compared to Samsung's, and that's why I'm surprised to see the Note having such an issue, because I was expecting another video where Samsung aces all the tests.

2. cocoy

Posts: 467; Member since: Oct 30, 2015

I'm a little bit disappointed because at that price they should have made the buttons a little bit better but for those who slap a case on their phone like me, this is not a big deal. No person on his right mind who spent a thousand bucks and destroy his phone unless it is his way for a living like Zack.

1. Rigmaster

Posts: 234; Member since: Jan 22, 2018

This guy does great vids. Heads up to the other OEMs.

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