Teen tried in vain to warn Apple about FaceTime bug

Teen tried in vain to warn Apple about FaceTime bug
Just the other day, we told you about the FaceTime bug that was inadvertently sent by Apple last October with the iOS 12.1 update. That update gave FaceTime users the ability to have a video chat with up to 32 participants at the same time. As we explained a couple of days ago, if you call someone on FaceTime, the bug allows you to hear audio from that party's iOS device even if he/she has yet to answer the call. Apple has since disabled the feature and is planning on pushing out an update later this week that will fix the problem.

While Apple makes it sound as though they are just hearing about this issue with FaceTime now, The Wall Street Journal said on Tuesday that a 14-year old high school student in Arizona tried for more than a week to warn Apple about the problem. Grant Thompson, the teenager, and his mom Michele discovered the problem on January 20th and started posting about it on Facebook and Twitter. But the pair found it impossible to reach anyone at the company. "Short of smoke signals, I was trying every method that someone could use to get a hold of someone at Apple," said Ms. Thompson.

Grant discovered the bug while setting up a FaceTime group video chat with friends before they were to start a session of popular video game Fortnite. The teen noticed that he could hear the audio of his friends as he added them to the video chat, even before they accepted the invitation to join the group. That led Grant and his mom to send a now-deleted tweet to Apple CEO Tim Cook last Monday, January 21st. The next day, Michele, an attorney, called and faxed Apple. The same day, she received a call from customer service. The rep told her that unless she was registered as a developer, there was nothing she could do.

So Grant's mom registered as a developer to report the issue, hoping to help her son reap the rewards of being the first to report the FaceTime bug. Why? Well over the last few years Apple has paid developers who reported to them important software issues. Last Friday, she emailed Apple a description of the problem along with a link to a YouTube video she made with her son that revealed the bug.

Michele doesn't know how Apple discovered the issue with FaceTime that caused it to disable the video chat feature. As for getting rewarded from Apple, she isn't sure whether the company will send her and Grant a check, or even acknowledge that they tried to warn Apple about the bug.

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12 Comments

1. Ichimoku

Posts: 137; Member since: Nov 18, 2018

Just because you're kids doesn't mean you're not capable of finding a bug.

3. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Yea, but just because you're Apple, you don't have to pay anyone for their work....or at least that is what Tim believes. At least they can put that money towards the revenue shortfall last quarter. Plus, it is policy at Cupertino not to give a damn about whatever until the media makes them look bad for it. See: all bugs ever reported for Apple devices and battery-gate for examples.

6. TheOracle1

Posts: 2074; Member since: May 04, 2015

We are Apple and we're infallible. Go away you ignorant customer......... Sounds like they took a page out of Verizon's customer service.

10. Back_from_beyond

Posts: 1239; Member since: Sep 04, 2015

Should read about Apple's reaction in court about the iPhone throttling and battery durability. They basically said customers had no right to expect iPhone batteries to last longer than a year and that Apple subsequently throttles your iPhone performance was basically the best you could expect unless you pay to get it replaced. Sounds like irrefutable evidence that it's planned obsolescence on Apple's part.

2. SIGPRO

Posts: 2810; Member since: Oct 03, 2012

Fruit company is ignorant, what else is there to say!

4. ahmadkun

Posts: 538; Member since: May 02, 2016

Since when they are listening?

5. Samfruit

Posts: 15; Member since: Sep 11, 2018

Apple never listens

7. cmdacos

Posts: 3889; Member since: Nov 01, 2016

Apple only cares and acts once the issue hits the mass media so don't tweet apple support, tweet CNN when you find major security issues like this.

8. lyndon420

Posts: 6518; Member since: Jul 11, 2012

So you have to be a developer before apple will listen to your concerns?!

9. Vancetastic

Posts: 845; Member since: May 17, 2017

I don’t see a way to spin this one as a positive, but we will see! “Group FaceTime” still sounds kinda dirty to me, too.

11. ibap

Posts: 865; Member since: Sep 09, 2009

So much for Apple claiming to be the good guys. At least to anyone smart enough to see through them.

12. sissy246

Posts: 7006; Member since: Mar 04, 2015

This is fake news, apple would never try and hide thing's or lie to their customers. /s

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