Samsung to roll out a temporary fix for exploding Galaxy Note 7
posted by Victor H. / Sep 13, 2016, 7:37 AM
Samsung will soon roll out a temporary fix for the exploding Galaxy Note 7: a new over-the-air software update will limit maximum charge of the problematic Note 7 battery to 60% to both serve as a stop-gap measure against explosions, but also to raise awareness amongst consumers that they need to return their phones.
The new Galaxy Note 7 temporary battery fixing update will be pushed as an obligatory solution, according to Korea Times.
After the update, the Galaxy Note 7 will be limited to getting no more than 2,100mAh of charge from its 3,500mAh battery cell, a level equivalent to around 60% of charge.
On its home turf, in Korea, Samsung will also reimburse consumers for carrier fees, a possible reason for some to delay returning the Galaxy Note 7.
In the United States, Samsung is giving out $25 gift cards to those who continue using a Samsung device even after returning their Note 7 for replacement.
source: Korea Times
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
- Display 5.7" 1440 x 2560 pixels
- Camera 12 MP / 5 MP front
- Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
- Storage 64 GB + microSDXC
- Battery 3500 mAh
Well it's a good start in trying to get this mess finally resolved.
posted on Sep 13, 2016, 7:42 AM 4
Posts: 5868; Member since: May 06, 2016
For real. Now, Samsung shouldn't be penalized at this point in time, if another explosion occurs.
posted on Sep 13, 2016, 8:22 AM 4
Posts: 6773; Member since: Feb 10, 2012
A good start will be ensuring that ALL Note 7 owners will be eligible for a replacement. Samsung Lebanon issued a statement that if you are a Note 7 owner, you can pass by their showroom and apply for a replacement. But when I contacted them, they said only those who purchased it from their showroom or their official website are due for the replacement, the rest can screw themselves because they won't do it. If anything happened to my device and knowing that Samsung refused to replace it, then I am officially done with anything branded Samsung.
posted on Sep 13, 2016, 8:34 AM 8
I hate to break the news to you, but if you buy any device from a non-authorized dealer then you will have a hard time replacing it. If you think LG or HTC is going to replace a device you got off ebay then you may be officially done with them too. You may want to consider blaming yourself.
posted on Sep 13, 2016, 3:33 PM 2
Can they roll out a temporary fix for the brains of GSMArena commentators?
posted on Sep 13, 2016, 7:44 AM 8
Posts: 1078; Member since: Mar 16, 2015
LOL..as bad as the phonearena comments section is GSMArena's is even worse...you have idiots going on and on about pretty much every other phone except the one who's discussion page theyre on....Apple vs Samsung fanboys duking it out, people complaining about specs of devices not even released when there's a massive disclaimer reading "these specs are not official", people giving devices popularity points before devices are even announced...it's a mess
posted on Sep 13, 2016, 10:25 AM 2
Posts: 1028; Member since: Aug 28, 2015
To be honest, most of gsmarena's commentators are totally pathetic. Bunch of immature indians mostly, who unfortunately don't have bucks to buy any expensive flagship device. I wish them health, wealth and prosperity.
posted on Sep 13, 2016, 11:09 AM 4
Posts: 790; Member since: Jul 21, 2015
Samsung has tried all its best both in hardware and software fix to ensure the minimum risk to consumers. Would Apple be willing to even admit its fault, let alone it would approach the problem. Keep it up Samsung, don't care about trolls, they weren't going to buy the phone in the first place.
posted on Sep 13, 2016, 7:50 AM 15
Posts: 30969; Member since: Feb 05, 2011
Why mention Apple, this is a Samsung issue. Stop trying to deflect the blame dude, Samsung messed up, and they're trying to fix it. iPhone 7 launches Friday...stay tuned.
posted on Sep 13, 2016, 8:05 AM 16
Posts: 790; Member since: Jul 21, 2015
I wasn't trying to deflect the blame. But different attitudes of both Samsung and Apple must be considered. Who deserves real dignity when it comes to this situation? What I said about Apple is undeniably true after all, so I don't think I feel guilty. iPhone 7 launches don't change the world. I'm not interested.
posted on Sep 13, 2016, 8:54 AM 6
Posts: 305; Member since: May 03, 2016
Well Apple didn't recall the iPhone 4 with the antenna issue. But they said you're holding it wrong or something. Here in Australia (on Vodafone) you can get a replacement (and also get a loan device), switch the phone to a iPhone or S7 etc. or cancelling and refunding the phone altogether. They are handling the issue well (at least here)
posted on Sep 13, 2016, 8:05 AM 5
Posts: 1158; Member since: Mar 06, 2014
we can't really tell, Apple never had this exploding case. but if thing like this happen, i think any OEM will react the same as Samsung. if you stay quiet, your company will even be at much more loss. they act like this to save their own ass, not yours.
posted on Sep 13, 2016, 11:04 AM 0
Posts: 1214; Member since: Nov 10, 2014
Apple has nothing you with this...I'm glad that they're finding ways of helping the situation..the best bet is to return the device and wait for a new one.
posted on Sep 13, 2016, 7:55 AM 0
Posts: 30969; Member since: Feb 05, 2011
Well said bro. These fanboys are putting out more damage control than Samsung is. Let them handle it.
posted on Sep 13, 2016, 8:06 AM 3
Posts: 1043; Member since: Apr 11, 2012
I'm with you, I don't see how or why anyone would defend a company who put out a dangerous device. I don't care if it's Google (I Love Android OS) themselves. This is plain wrong! This behavior is unexcused and unacceptable.
posted on Sep 13, 2016, 10:56 AM 0
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