Samsung lists phone as in stock, but puts it on backorder for the free half of a BOGO deal

Samsung lists phone as in stock, but puts it on backorder for the free half of a BOGO deal
Recently we told you about Samsung's decision to apparently tighten up which phones it would accept on a trade-in deal it has for the Samsung Galaxy S8 and Samsung Galaxy S8+. The original deal required that the trade be in working condition without a cracked or broken display, and be able to hold a charge. That led some to use cheap phones purchased at Walmart as trades. Apparently, Samsung caught on because a model like the $9.99 Alcatel OneTouch Pixi Eclipse was both accepted and rejected for the trade credit of $200. 

Today, one of our loyal Phone Arena readers told us about his experience with a Samsung deal that revolved around a BOGO offer for the T-Mobile Samsung Galaxy S8+. He purchased an arctic silver Galaxy S8+ and a midnight black Galaxy S8 for the free unit. The complaint is that the silver phone shipped immediately (which he activated within 14-days as per the rules) and he expected the free black Galaxy S8 to arrive in one to three business days. After all, a listing for the same exact phone showed that it was in stock and would ship during that time period. But to his dismay, our source received a notice that the midnight black Galaxy S8 was being backordered.

Our source says that the special team that Samsung has dedicated to this deal seems to have no information, and he considers this a ploy for Samsung to get two phones ordered. As he notes in his email to us, why would Samsung list on its site that a phone is in stock with shipping in 1 to 3 business days, and when used as the free second model on a BOGO deal, put that model on backorder?


Thanks for sending this in!

Related phones

Galaxy S8
  • Display 5.8" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(30h talk time)
Galaxy S8+
  • Display 6.2" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh(24h 3G talk time)

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24 Comments

1. Bankz

Posts: 2531; Member since: Apr 08, 2016

Lol, the s8 are having no mercy at the BOGO deals.

3. kiko007

Posts: 7493; Member since: Feb 17, 2016

Some of these deals are pretty damn lit though. I'm probably getting an S8+ some time this week because of like 80 different deal packages they're offering.

10. Flash

Posts: 1972; Member since: May 19, 2017

Yup, Samsung is really struggling to get the 8 into people's hands.

17. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Be careful kiko, if you say anything positive about the S8 when you have it, Flash/Mxy wont be your friend anymore.

19. kiko007

Posts: 7493; Member since: Feb 17, 2016

I've got enough friends... could definitely stand to gain some enemies though.

20. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Perfect then, as Flash/Mxy likes to keep PA encounters very personal, he might even research you on the web is you struck his nerve.

24. dazed1

Posts: 790; Member since: Jul 28, 2015

LOL getting and S8 so you can later say, "i got Samsung, i'm not hater" That wont work, since we both know you are apple advocate, and apologist.

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Apparently, Samsung caught on because a model like the$9.99 Alcatel OneTouch Pixi Eclipse was both accepted and rejected for the trade credit of $200." People trying to cash in on deals... But Samsung should have outright listed the type of smartphones which are eligible for a $200 trade-in credit, as that would have prevented such confusion from occurring.

15. Highside

Posts: 197; Member since: Jan 31, 2017

I specifically asked Samsung.com reps to simply post a list of eligible trade-in models and their current values. Samsung refused. We all need to face the fact that Samsung INTENTIONALLY used vague trade in requirements to defraud all of us that bought these phones on this deal.

16. adi90

Posts: 554; Member since: Dec 21, 2015

This is the worst deal ever from a major brand in recent years. On one hand samsung does not provide the list of eligible devices, on the other hand the rejected phones will not be returned to the customer. Heads i win, tails you loose.

4. Lumbergh

Posts: 463; Member since: Feb 14, 2016

Discounts won't fix the lag Samsung. You gotta address the core problem. @Phonearena - Fix the comments. They broke.

5. trojan_horse

Posts: 5868; Member since: May 06, 2016

And trolling won't fix your butthurt ass, either. @Lumbergh - Fix your trolling skills. They suck.

6. Flash

Posts: 1972; Member since: May 19, 2017

Links can be provided to verify what he said about the lag.

8. trojan_horse

Posts: 5868; Member since: May 06, 2016

And links can be provided to debunk said lag. Besides, there are also links I can provide to verify lag on your iDevices, if I'm to go according to your logic. SMH

9. Flash

Posts: 1972; Member since: May 19, 2017

Deflecting, typical tactic of someone in defeat. Have you been hanging around meanestgenius?

11. trojan_horse

Posts: 5868; Member since: May 06, 2016

How am I deflecting, when I simply said I can do the same thing you spoke of? You said links can be provided to verify lag on Samsung phones, and I said I can also provide links to verify lag on iPhone (the phone which you are a lousy fan of)... Link for link... How is that deflecting? And you talk about defeat? LMAO, let me point out the fact that you deactivated your Tony_Stark account right after you got busted by users here to be Mxy, is a massive defeat in itself. LMFAO... SMH.

22. meanestgenius

Posts: 21769; Member since: May 28, 2014

You got him good! He deactivated his mxyzptlk and his tony_stark account because of the massive defeat upon defeat upon defeat that I had given him. No wonder he mentions my name even when I'm not commenting on the article. He'll soon deactivate this account as well.

23. trojan_horse

Posts: 5868; Member since: May 06, 2016

"He'll soon deactivate this account as well." About time!

18. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

"Deflecting, typical tactic of someone in defeat." Oh, that's why you frequently do it? Okay then.

21. meanestgenius

Posts: 21769; Member since: May 28, 2014

Bwahahahahahahahahahaha!! You got burned by trojan_horse but good, and you helped him burn you by you being such a hypocrite.

14. darkkjedii

Posts: 30964; Member since: Feb 05, 2011

I have my own unit Battynomercymxyflashmite, I don't need links. The S8 is a beast...a smooth one too. Links can be provided to verify iPhone lag, post those too...hypocrite.

7. Flash

Posts: 1972; Member since: May 19, 2017

Shamesung is being pretty shady these days.

12. Foxgabanna

Posts: 587; Member since: Sep 11, 2016

Samsung is looking pretty desperate to get their phones in peoples hand.

13. zunaidahmed

Posts: 1183; Member since: Dec 24, 2011

Because they know their sales will plummet when the iPhone releases. Trying to push out as much phones as possible is reasonable tactic for any business.

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