Is Samsung refusing to honor some eligible trades for its $200 Galaxy S8/S8+ deal?

Is Samsung refusing to honor some eligible trades for its $200 Galaxy S8/S8+ deal?
Samsung recently announced a trade-in deal for which it would accept any handset meeting certain conditions, and take $200 or more off the price of an unlocked Samsung Galaxy S8 and Samsung Galaxy S8+ for AT&T, US Cellular, or Verizon. The phone is purchased from Samsung.com at the discounted price, and the trade is then sent to Sammy. If your trade doesn't qualify for one reason or another, you will be charged $175 extra on your original payment method since all trades are worth at least $25. No matter what Samsung offers you for the trade, you cannot get back the phone you sent in.

Human nature being what it is, many consumers have been trying to game the deal by buying cheap handsets from Target or Walmart. One suggestion made online told those interested in obtaining the discount to purchase the Alcatel OneTouch Pixi Eclipse from Walmart for $9.99. Other started rummaging through their drawers for older smartphones that they did not throw away. All handsets  are said to qualify for the trade as long as they are in working condition with no cracks on the screen, and no problems charging the battery. Models accepted by Samsung have included the Moto E, Motorola DROID and the Motorola DROID 2.

As more consumers send in older or cheaper trades, Samsung appears to be disqualifying more phones. A gentleman named Don attempted to trade-in a new prepaid Alcatel phone and received an email from Samsung telling him that he would be charged $175 on his original form of payment. At the bottom of the email, Samsung printed: "The following condition was not met: Phone not functioning/cracked screen." Remember, this was a brand new phone that seemingly met the letter of the trade conditions even if it was purchased for only $9.99. To show you how strange the selection process is for this deal, Samsung has at times accepted and rejected the Alcatel OneTouch Pixi Eclipse.


Recent Samsung models bring in more than $200 in trade. The Samsung Galaxy Note 5 and Samsung Galaxy S7 are both good for $300 off the Galaxy S8/S8+, while the Samsung Galaxy S7 edge is good for $350 off.

Has Samsung rejected a phone that you sent in as a trade even though it met the conditions laid out by the company? Tell us about it by dropping your comments in the box below!


source: reddit via AndroidPolice

Related phones

Galaxy S8
  • Display 5.8" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(30h talk time)
Galaxy S8+
  • Display 6.2" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh(24h 3G talk time)

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61 Comments

1. jeroome86

Posts: 2314; Member since: Apr 12, 2012

I would just sell mine and use that for a discount.

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

Right. I don't get how Samsung is offering just $350 for trading in a S7 edge...I can sell my S7 edge for at least $500, since it is still pretty clean, and new.

6. Mreveryphone

Posts: 1806; Member since: Apr 22, 2014

I just sold my S7 Edge for $450 yesterday... There's still a pretty good market for them...

10. You_Dont_Say

Posts: 431; Member since: Jan 26, 2015

lol you are either a liar or cruel.

36. sgodsell

Posts: 7036; Member since: Mar 16, 2013

When the S7 has lots of great features, including a large QHD display, wireless and fast charging, LTE cat 12, ip68 water resistant, VR with Oculus support, and more. Many smartphones don't​ even have many of those features, or their features are not as good. Smartphones like the iPhone 7 don't support any of those features that I mentioned, other than a lower ip67 water resistance.

56. janis

Posts: 397; Member since: Mar 10, 2014

iphone is greatest phone with oldest tech, nothing new.

53. Mreveryphone

Posts: 1806; Member since: Apr 22, 2014

No need to lie. The guy needed a phone and I had what he needed. My Coral Blue Edge was basically brand new in the box, with unused accessories. He agreed to the price, simple as that.

16. darkkjedii

Posts: 30903; Member since: Feb 05, 2011

I sold my 7 Plus, for a good amount on Wednesday. Won't get into the specific price, but it was a good deal. That's now in my Note 8 fund.

21. Flash

Posts: 1972; Member since: May 19, 2017

He won't get into it because it's a lie to deflect from the article.

28. Foxgabanna

Posts: 582; Member since: Sep 11, 2016

You cannot sell an s7 edge for that much. Samsung a don't hold their value at all.

7. BuffaloSouce

Posts: 1261; Member since: May 01, 2017

You can sell it for that much if the person buying it doesn't know what they're doing and doesn't know they they can get a solid phone brand new for that price. I was able to get mine for $350 off Craigslist last year.

9. Lumbergh

Posts: 463; Member since: Feb 14, 2016

18. trojan_horse

Posts: 5868; Member since: May 06, 2016

Yeah, because ebay is the only site where to sell... and the US is the only country where I can sell... right, dumbass? A refurbished S7 edge costs an arm and a leg in 3rd world countries, which is where I frequently travel to. Now get lost.

30. Lumbergh

Posts: 463; Member since: Feb 14, 2016

You seem proud of taking advantage of less educated people's money. What a pathetic human being you are.

37. Mr.Pussy

Posts: 348; Member since: Feb 16, 2017

'You seem proud of taking advantage of less educated people's money' Thats what Apple do lol

51. Michigan

Posts: 246; Member since: Nov 19, 2016

lumbmite is a freak of nature,...no a freak of iPhone.#37

38. adi90

Posts: 554; Member since: Dec 21, 2015

A refurbished galaxy s7 edge 32gb can be bought in $500 US Dollars in India which is a 3rd world country. It cost same as a new oneplus 5 which sell like hot cakes. So it does not cost you an arm and leg. Many people can afford it in 3rd world countries. no one in sane state of mind will purchase a year old s7 edge for $500 US dollars in 3rd world countries. He has to be a perfect and blind sammy fanboy to purchase a year old s7edge for 500 dollars.

22. Flash

Posts: 1972; Member since: May 19, 2017

No you can't.

60. JoshN

Posts: 202; Member since: Apr 01, 2015

They have profit margins to keep I'd believe as I too love my S7 Edge (Exynos variant yass) and valie it far over $350 USD :-) also pristine not a single scratch on it at all:-)

8. Lumbergh

Posts: 463; Member since: Feb 14, 2016

I personally would avoid all Samsung mobile phones altogether, until they address the serious lag concerns.

23. Flash

Posts: 1972; Member since: May 19, 2017

I agree. Samsung puts way too much bloat on their phones.

11. Bankz

Posts: 2515; Member since: Apr 08, 2016

Lmao, even samsung dont value their products highly. No wonder they have such low resale value. Now, it all makes sense now.

20. BuffaloSouce

Posts: 1261; Member since: May 01, 2017

Lol look everyone, Lumbergh made another stupid comment about Samsung and Bankz, happens to be right there cosigning again. Coincidence?

24. Flash

Posts: 1972; Member since: May 19, 2017

Or maybe you're just mad because they made a point?

34. BuffaloSouce

Posts: 1261; Member since: May 01, 2017

No point was made at all. Just the same lame attempt at trolling

45. Mr.Pussy

Posts: 348; Member since: Feb 16, 2017

Should you kids be standing in front of Apple store by now instead of coming here on Samsung article? iPhone S8 is coming out soon. Better be the first to be in line okay lol

3. Rafishant

Posts: 394; Member since: Oct 13, 2015

Yes. They first accepted to trade in any smartphone for $200. But later, they void these phones and make the trade in rate $25 only for no reason.

4. Skizzo

Posts: 403; Member since: Jul 14, 2013

I mean, this is s**tty, especially since you don't get your old phone back. They really should give you an option to get your old phone back and get charged the full $200 if you choose, instead of automatically only giving you only $25. I mean, I'd rather keep my old Xperia Z3C, or OnePlus X as a back up, or give it to a friend or relative, rather than selling it to Samsung for $25. Although, if I was Samsung, I'd be pretty pissed at the amount of people trying to abuse the trade program. They should have worded it more carefully I guess, but let's be honest, people are going out of their way to try to cheat the system, which just ruins it for everyone in the end. Hard to feel bad for a multi billion dollar company though.

5. LilJokr unregistered

Although Samsung wasn't clear on the qualifying trade ins, I feel they had a right to reject them.

32. MrShazam

Posts: 987; Member since: Jun 22, 2017

They could reject it and send it back, but no, they instead keep it and give you whatever discount they want...then again, the return shipping charge for such cheap phones probably cost more than the phone itself.

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