Samsung confirms half of recalled Galaxy Note 7s have been exchanged in the US
The South Korean company managed to replace half of the recalled Galaxy Note 7s in the United States in just a couple of days. About 1 million faulty phablets have been recalled in the US, which means Samsung replaced 500,000 phones sold in the country.
On top of that, Samsung confirmed that no less than 90% of Galaxy Note 7 owners have been opting to receive the new, safe Galaxy Note 7 since it became available in the US on September 21.
Since only 10% of those 500,000 opted to switch to another smartphone, it looks like Samsung has very loyal fans, at least in the US. Not to mention that some of those 10% might have switched the Galaxy Note 7 for another Samsung smartphones like the Galaxy S7 or Galaxy S7 edge.
All in all, it appears that there are still 500,000 potential faulty Galaxy Note 7 phones in the US, which must be exchanged, so Samsung still needs to work this out.
The US exchange program was among the first to be announced early this month, but it took Samsung about three weeks to bring Galaxy Note 7 replacements in the country.
All this time, owners of the Galaxy Note 7 have been invited to switch to another Samsung smartphone, get a refund, or receive a loaner until their new Galaxy Note 7 arrives in the country.
Samsung also took some safety measures to prevent another Galaxy Note 7 smartphone from exploding. The South Korean company issued a software update that limits the battery charge to a maximum of 60%.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco