Samsung: Note 7 recall investigation isn't limited to batteries, blame to be assigned later

Samsung: Note 7 recall investigation isn't limited to batteries, blame to be assigned later
Samsung is determined to get to the bottom of the Note 7 mishaps, it seems, and will take its sweet time to understand exactly what is the mysterious reason, or combination of reasons, that evaded its quality assurance tests to force a double recall on the curved handset.

Samsung had apparently already swapped 1.47 million Galaxy Note 7s for ones with "safe" battery packs, but after obtaining 90 phablets out of 119 reported incidents of fire, found out that in 55 of those the culprit was the battery, and 19 more cases still being investigated, so it decided to pull the new Note 7 units as well.

The company said that its investigation won't be limited to the manufacturing process of the batteries only, as it was the first time around, but will spread to other hardware like the voltage controller, the software managing it, and the assembly - in short, any constellation of factors that might have caused the tested handset to enter a thermal runaway state.

To do this, Samsung is not only working with various regulators that have experience with product recalls, both in the US, and in Korea, but it is also bringing in independent experts as fresh sets of eyes that might have more luck in pinpointing the problem, and help to avoid it in the future. It seems that Samsung won't even be trying to assign blame or fire people for the incident, at least for now. The chief exec Kwon Oh-hyun has mentioned during the press conference with shareholder that they will be deciding what to do with the people responsible for the fiasco after it's become perfectly clear what happened.

source: Reuters

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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10 Comments

1. Tyrion_Lannister unregistered

Surprise surprise!

2. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

I BLAME THE CRAPPY SNAPDRAGON CHIPS!!! nah just kiddin', there were conspiracies that only SD versions explode, which isn't the case.

3. ebilcake

Posts: 1227; Member since: Jul 16, 2016

To be fair there have been far fewer cases with the Exynos chipset, I don't recall any in Europe. Coincidence? maybe.

7. marorun

Posts: 5029; Member since: Mar 30, 2015

funny thing we only had exynos version in Canada and we had some exploding note 7. Exynos version had a tendency to trottle were the SD820 dont. so dont start useless propaganda against qualcomm.

8. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Surprise, the Exynos variant wasn't available in Canada, it was their half-assed SD820 variant this time ( https://goo.gl/dkYbwb ), that's why I cancelled my Note 7 pre-order.

4. trojan_horse

Posts: 5868; Member since: May 06, 2016

Probably an internal design flaw with "edge" screens variants, as this battery incident hasn't happened to the regular Galaxy S7.

5. dimas

Posts: 3347; Member since: Jul 22, 2014

It's apple's fault, they try to sabotage every samsung flagships every year by making samsung look bad with the tecblogs. Trust me, my tinfoil hat is a hundred fold today.

9. Trex95

Posts: 2380; Member since: Mar 03, 2013

Don't blame Apple blame SD card, SD chipset and Samsung bloatware all these thing cause note 7 battery issue. Used to had heating issue on my S7 edge, but after disabled all bloatware, no SD card use just internal storage or flash drive things changed a lot.

6. acruzlu unregistered

It's good they're investigating more than the batteries.

10. ts6608

Posts: 1; Member since: Nov 08, 2016

Millions of people still have the Note 7, including me, and yet not a single phone has caught fire. Could it have been sabotage from another company?

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