Google has yet to fix a serious issue with the Pixel 3 and Pixel 3 XL

Google has yet to fix a serious issue with the Pixel 3 and Pixel 3 XL
Back in December, we told you that several Google Pixel 3 and Pixel 3 XL users were having an issue getting the person on the other end of a phone call to hear them properly. The Pixel series has been notorious for having a number of problems out of the box that are fixed by a subsequent software update. You might recall that the Pixel 2 and Pixel 2 XL had so many issues out of the gate that a law firm was recruiting users of the 2017 models to join a class action suit against Google, LG and HTC. 

According to Android Authority, it appears that Google never got around to fixing the problem with phone call connectivity with the 20218 Pixels. On the Google Product Forums are the posts that we discussed in our original story. But newer comments have been posted as recently as last month. It seems that when a Pixel 3 or Pixel 3 XL user is on a regular phone call, the person on the other end of the line is hearing an echo, choppy audio that cuts off words, silence, and more.

Some troubleshooting tips (factory reset, going into safe mode, switching to 3G from 4G) failed to resolve the issue for everyone, which puts the ball back squarely in Google's court. Hopefully there will soon be a software update disseminated that will allow those engaged in a phone call with an affected unit to hear the Pixel owner's voice crystal clear.

Related phones

Pixel 3
  • Display 5.5" 1080 x 2160 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2500 MHz
  • Storage 128 GB
  • Battery 2915 mAh
Pixel 3 XL
  • Display 6.3" 1440 x 2960 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2500 MHz
  • Storage 128 GB
  • Battery 3430 mAh

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10 Comments

1. haydenb

Posts: 117; Member since: Nov 24, 2011

I havent encountered that issue with my Pixel 3 XL

2. phonedroid

Posts: 23; Member since: Dec 15, 2017

My pixel 3 xl microphone would just stop working usually about 45 seconds to 2 minutes into a call. As good as the 2xl was the 3 xl was equally as bad in several ways. The 2 was good enough though that I will give them another chance and get the 4 next october.

3. User123456789

Posts: 383; Member since: Feb 22, 2019

Every generation of pixels come with many issues. Screen, microphone etc... Why do they earn highest score among all androids?

6. I_have_boxes

Posts: 72; Member since: Jun 02, 2018

Reviewers have YouTube accounts. They're not going to bite the hand that feeds them.

4. nodes

Posts: 1151; Member since: Mar 06, 2014

Google is such a let down. Pixel should be the king or father of Android, yet they are the worst among flagship. The only great thing about Pixels are their photo camera quality. Even Nexus line was better overall(which actually wasn't that good).

5. maherk

Posts: 6679; Member since: Feb 10, 2012

But but it gets regular updates(to fix glitches the previous update brought with)

8. Critical54

Posts: 31; Member since: May 04, 2016

But it shouldn't have these issues to begin with, And if there are issues they're minor and fixed promptly, For Google to allow a device with their name attached to it, Be ridden with bugs.....That's just disrespectful.

7. shafiq04162

Posts: 3; Member since: Dec 09, 2017

I am using htc u 11 plus. I just bought it. It has the same problem as mentioned above. Htc u11 plus was actually made by htc to be pexil 2 xl but google has given work to LG so htc has to bring it with there name. Now the problem of lost voice is here in it. It's seems that the issue is hardware related not software. That's why it exists in both phones as htc u 11 plus is also designed by the same htc team.

9. Karriope

Posts: 148; Member since: Jun 07, 2013

This is what you get with the culture of constant fast updates. I thought you lot said pure Android was good. Go on, downvote me, but my unupdated devices have had no such problems for half a decade.

11. tokuzumi

Posts: 1795; Member since: Aug 27, 2009

The 20218 Pixels? I'm much older than I thought. Also, humanity hasn't advanced as far as I would have thought.

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