New Pixel 3 bug makes text messages disappear

New Pixel 3 bug makes text messages disappear
It appears that issues continue to affect Pixel 3 devices after the latest security updates pushed out by Google. It's not the first time, and probably not the last, that the Pixel phones get bugged after they receive a software update.

Many Pixel 3 owners have taken it to Reddit to complain about an issue with their text messages. It looks like after the November security update, some (if not all) text messages stored on the Pixel 3 suddenly disappear.

The issue dates from last week, as redditor chainsaw_huffing claims that he had issues with the Messages app, which froze in the middle of the syncing process. Upon opening his messages, some of the conversations disappeared mysteriously.

Another redditor who goes by the name of katiemcccc says that all messages from the Pixel 3 were erased (2 years of messages) and they didn't reappear despite restarting the phone, or installing/uninstalling updates and chatting with Google help.

It's unclear if this is fully related to the Messages app or it has anything to do with the November security update, but if you have text messages on your Pixel 3, you might want to make a backup.

The only way to recover the lost messages is to revert to the previous version of Messages app, but this doesn't work for everyone, so there must be more to this.

Related phones

Pixel 3
  • Display 5.5" 1080 x 2160 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2500 MHz
  • Storage 128 GB
  • Battery 2915 mAh

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32 Comments

1. applesnapple93

Posts: 278; Member since: Jan 06, 2016

Guess that new file system really wasnt ready for prime time... If I had to assume, if that person had 2 years worth of messages, he probably wasnt using Android Messages because the app becomes sluggish and slow when you keep a high volume of texts (have roughly 2-3 years of texts on my Pixel 2)

2. syntaxlord

Posts: 239; Member since: Oct 01, 2018

Oof Google seems to have lost control...

3. meanestgenius

Posts: 21136; Member since: May 28, 2014

ANOTHER BUG for the Pixel 3, Google?! At this point, it’s not even comical anymore, it’s just sad. Google either needs to get it together ASAP or exit the hardware business and leave that to others while they just focus on the Android software. Too many issues since the OG Pixels were released and three seems to be no end to them 3 generations later.

7. Venom

Posts: 2803; Member since: Dec 14, 2017

You heard it right here folks, Google should exit the hardware business because this guy said so.

11. meanestgenius

Posts: 21136; Member since: May 28, 2014

They have prescription for the pain you're experiencing from my comment.

15. Venom

Posts: 2803; Member since: Dec 14, 2017

You mean like the pain you're experiencing from the Pixel phones that's causing you to throw shade at them just because I said something about Nokia that you didn't like?

18. meanestgenius

Posts: 21136; Member since: May 28, 2014

No, I mean the pain you’re experiencing from Nokia branded smartphones that cause you to throw shade at them just because I’m saying something about Google that you don’t like.

21. Venom

Posts: 2803; Member since: Dec 14, 2017

I don't throw shade at Nokia. As you can see below, several people have called you out on your ridiculous bs.

24. meanestgenius

Posts: 21136; Member since: May 28, 2014

You always throw shade on HMD/Nokia articles, so cut the lies. Several people have even called you out for throwing shade on BlackBerry, Huawei, and Samsung articles.

27. Venom

Posts: 2803; Member since: Dec 14, 2017

I haven't thrown any shade at Samsung let alone even post on their articles. Stop lying. Everything I said about blackberry is either opinion or rooted in truth with supporting evidence that you continue to deny. Huawei has had multiple issues that have been confirmed by multiple users on this site. That's a fact.

30. meanestgenius

Posts: 21136; Member since: May 28, 2014

Yes you have, and you were even called out for it on a recent Apple article. Stop lying in order to change the facts to suit your false narrative. Everything I've said about Pixel Phones is from information from documented facts. You just continue to delfect and deny it. Pixel phones have numerous documented issues since their first release from a plethora of credible sources. That's a fact.

9. applesnapple93

Posts: 278; Member since: Jan 06, 2016

Only issue Pixel 1 had a launch lift to wake ambient display... then the hardware problem on some where the solder would break that connects the mic and loud speaker... other than that it was and still is a pretty solid phone/launch. Pixel 2/2 XL weren't bad other than the overblown Pixel 2 XL screen quality. Pixel 3 I can agree are a disappointment because it seems google didn't pay attention to feedback from the Pixel 2 or from other phone in general. Im curious to see what the Pixel 4 brings as it will be the first Pixel designed and built by the acquire HTC team. The Pixel 1-3 were designed by Googles hardware team.

13. meanestgenius

Posts: 21136; Member since: May 28, 2014

https://www.androidauthority.com/google-pixel-xl-problems-fix-734560/ That link has a list of the Pixel 1 problems. Seems to be more than what you are saying. https://www.gottabemobile.com/common-google-pixel-2-problems-how-to-fix-them/ Here is a list of some Pixel 2 problems. Again, seems to be more than what you're saying.

16. Venom

Posts: 2803; Member since: Dec 14, 2017

I agree. Some things are overblown to ridiculous levels especially from some people who have never even used a Pixel phone because they can never tell what particular issues they have encountered.

19. meanestgenius

Posts: 21136; Member since: May 28, 2014

Documented issues trump your deflection from the real issues that Pixel smartphones are having any day of the week.

22. Venom

Posts: 2803; Member since: Dec 14, 2017

Documented experience from "credible" users trump your ignorance against the real issues you keep exaggerating.

25. meanestgenius

Posts: 21136; Member since: May 28, 2014

You’re neither a user of Pixel devices or credible. And the documented proof in the links I’ve provided trump your deflection and ignorance from the real issues that Pixel devices and it’s users face any day of the week. Nothing exaggerated about any these issues, just your deflection from them. You even agreed with comment #4 when he listed the many issues of the 3rd generation Pixels. You’re only deflecting and disagreeing with me because it’s me that’s saying it, proving your own hypocrisy.

28. Venom

Posts: 2803; Member since: Dec 14, 2017

You mistake me for you because everything you say is rooted in personal bias, not facts from experience because you don't have any. I never said that the Pixel 3 didn't have issues, but I'm not overblowning like you are and throwing a hissy fit when people who haven't had any issues chime in. I'm disagreeing with you because you are wrong. Again.

31. meanestgenius

Posts: 21136; Member since: May 28, 2014

You're referring to yourself again, as usual. What I say is rooted from documented facts. YOU comment based on personal bias, as you're doing right now in this very article. You deflect from the real issues that Pixel phones are having, and even say they are overblown even when there is evidence to the contrary. You throw tantrums and attack anyone that points these issues out. You're disagreeing with me even though I am correct because it's me that is saying it. Period.

10. NarutoKage14

Posts: 1264; Member since: Aug 31, 2016

I assume you have the same advice for every single manufacturer then.

12. meanestgenius

Posts: 21136; Member since: May 28, 2014

Why are you all getting so triggered by my comment?

17. Venom

Posts: 2803; Member since: Dec 14, 2017

Why are you dodging his question?

20. meanestgenius

Posts: 21136; Member since: May 28, 2014

He didn’t ask a question. Learn to differentiate between a question and a full-on assumption.

23. Venom

Posts: 2803; Member since: Dec 14, 2017

I suppose you're going to move the goalpost back to deflect again.

26. meanestgenius

Posts: 21136; Member since: May 28, 2014

I suppose you’re going to keep deflecting and changing the facts to suit your false narrative again.

4. ev0trix

Posts: 9; Member since: Sep 08, 2015

List of Pixel 3 issues to date that I have seen around the web. -Some photos not being saved -Memory management (Unable to multitask) -Added notch on the side -Videos not playing in the center (horizontal mode) -Speaker distortion/ Excessive Vibration from loud music -Sub-par scratch resistance -Overheats and shuts down while charging -Text message disappear -Next??? sources: Various. and im sure there are much more Some glitches more severe than others. Im an Android user and have always been but this grinds my gears to see Android's "flagship" company embarrass themselves.

6. midan

Posts: 2469; Member since: Oct 09, 2017

your list doesn't have -flickering screen. that's the newest :)

8. Venom

Posts: 2803; Member since: Dec 14, 2017

I agree. This is getting beyond ridiculous now.

5. nodes

Posts: 1133; Member since: Mar 06, 2014

it's not a bug. it's a feature, the AI inside the phone did that for you, cleans up your phone.

* Some comments have been hidden, because they don't meet the discussions rules.

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