Online troubleshooter reveals the top five complaints about today's top smartphones

Online troubleshooter reveals the top five complaints about today's top smartphones
Having a problem with your smartphone? If you are a member of FixYa, you can get an idea about how to troubleshoot the device from the large number of members in the FixYa community. Of course, that also gives the service a unique insight into the problems owners are having with the top smartphones of the day. FixYa recently revealed the top five problems users are having with the following handsets: the Samsung Galaxy S III, Apple iPhone 4S, Samsung Galaxy Nexus, RIM Blackberry Curve, HTC Titan II, and the Nokia Lumia 900.

Let's start with the Samsung Galaxy S III. A malfunction with the microphone made up 50% of user complaints. Battery life issues made up 15% of reported problems tied with excessive heat from the phone. With 10%, problems connecting to the internet was next followed by others, also at 10%. The number one issue about the Apple iPhone 4S is the battery life as 45% of the FixYa's troubleshooting requests for the phone focused on the power cell. 20% could not connect to the internet, 15% had trouble with their Bluetooth hookup and Siri made up another 10% of problems with the iconic handset. Other problems accounted for another 10% of complaints.

As one might expect, the Samsung GALAXY Nexus problems are similar to its stablemate as 55% of the complaints are about the microphone, 20% say the device has poor battery life, 10%% can't connect to to a Wi-Fi signal, another 10% say the device is not usable, and other complaints equal up to 5%. Meanwhile, 40% of BlackBerry Curve users say their phone randomly reboots, while 20% are reporting software problems. The same percentage of complaints about the BlackBerry Curve has to do with the lower number of apps than seen in the App Store and Google Play Store. Earlier Friday, we noted that there has been a pickup in BlackBerry App World 'inventory' and the number of downloads. 10% of those requesting troubleshooting help had memory card errors while 5% fit into the others category.

The HTC Titan II may have a large 4.7 inch screen, but 35% of those corresponding with FixYa said that the resolution was not satisfactory, while 20% complained about the lack of apps. The rest of the complaints about the phone were evenly distributed with 15% complaining about battery life, another 15% complaining about the camera quality and 15% fitting into the others section. Lastly, another Windows Phone model, the Nokia Lumia 900. 25% tried to troubleshoot the screen because of a purple tint. Three issues each commanded 20% of the problems Nokia Lumia 900 users complained about: the lack of apps (similar to the Windows Phone flavored HTC Titan II), the camera button, and the battery life. 15% of the complaints fell into the others category.
The information came from FixYa's library of 25 million devices and 15 million complaints. Check the sourcelink for some helpful tips on how to repair the above problems listed for each phone If you own any of the above devices and are experiencing the same problems, let us know by dropping a comment in the box below.source: FixYa via IntoMobile



1. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

Moto droid RAZR 1. Microphone; Crystal clear, EXCELLENT reception, one of the best (it is a Moto after all) 2. Battery; 2 to 2.5 days, no problem here NOT TO MENTION the MAXX 3. Device gets hot; Actually when downloading the ICS update it did get a little toasty. 4. Internet connection; No problems here, The MOTO radio in the beast gets excellent reception.

2. mas11

Posts: 1034; Member since: Mar 30, 2012

You took the words right out of my mouth.

4. ghostnexus

Posts: 96; Member since: Mar 07, 2012

The Motorola RAZR is by far one of the greatest phones ever!

8. ardent1

Posts: 2000; Member since: Apr 16, 2011

> 2. Battery; 2 to 2.5 days That's not correct. The industry standard is based on continuious usage. I have a Moto Triumph and it last less than 4 hours on continuous usage and had it clocked at 3 hours and 45 minutes. (source: a-triumph.aspx )

15. remixfa

Posts: 14605; Member since: Dec 19, 2008

while that is correct ardent, he is talking about real life usage. I get 1.5-2 days on my Galaxy S1 with regular usage.. and yes, I do actually use my phone. SGS1 1) still the best audio chip in the industry. which is also the chip in the SGS3. 2) great battery life when optimized. 3) more powerful GPU than the dual core crapdragon S3 chip. 4) very stable ICS builds. :) The biggest con with this phone to me is the lack of camera flash. It's low resolution pentile but I rarely notice unless there is heavy red on the screen. For most things it looks pretty darn good. It can get pretty warm when doing heavy lifting while charging at the same time.. other than that, heat isnt really an issue.

31. ardent1

Posts: 2000; Member since: Apr 16, 2011

It's called "industry standard" for a reason so we can compares devices on an apples to apples basis.

29. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

For proof on the battery I JUST took this picture after I plugged my phone in;

30. mas11

Posts: 1034; Member since: Mar 30, 2012

You must not use your phone very much because mine lasts a day and over 1/3 of battery drain is the screen even with the back-light on low and a dark wallpaper.

32. ardent1

Posts: 2000; Member since: Apr 16, 2011

The problem is people use the phone differently -- so the industry decided the correct way to represent battery fairly and reasonably was based on continuous usage.

23. bolaG

Posts: 468; Member since: Aug 15, 2011

All spot on bro! The only thing I can think of that I don't really like on my Razr is the camera quality and screen, but that's to be expected from Moto. By the looks of the new Razr coming out the screen issue will be null but I haven't read any rumors yet as to what they plan on doing to improve their cameras

26. nnaatthhaannx2

Posts: 820; Member since: Oct 19, 2011

It's supposed to have a 13MP camera, but that really doesn't tell you anything.

24. martin2luther

Posts: 1; Member since: Jul 07, 2012

i am debating between the razr and the atrix 4g. what would you say are the pros & cons between the two?

25. nnaatthhaannx2

Posts: 820; Member since: Oct 19, 2011

Yeah, I'd agree, I just wish they put in a better camera, faster processor, and nicer screen. OH, and took out all the VZW garbage, but that's never going to happen!

28. BattleBrat

Posts: 1476; Member since: Oct 26, 2011


33. KParks23

Posts: 725; Member since: Oct 13, 2010

2 to 2.5 days LMAO yea with the screen off and in airplane mode{looking at ur pic} if the screen is not using the most battery than u are a very light user.... ive got 3 coworkers with the razr and every day there running to the charger and the 1 charges it pretty much non stop.. its people like u posting that battery is fine.. thats the reason they wont put bigger batterys in phones!

36. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

Airplane mode is not on, Juice Defender ultimate was running, USB mode was on, and there were updates available, that and 4g was up and running. .

3. dudeyoureabarista

Posts: 16; Member since: Jun 24, 2012

Samsung Galaxy S2 1. Microphone; works pretty well, not awesome, but good. 2. Battery; about a day usage of moderate to heavy usage. 3. Device gets hot; Gets hot a lot. Especially while browsing the web. 4; Internet connection; Excellent. And stole this from BattleBrat so creds go to him. (:

5. dickwyn

Posts: 621; Member since: May 07, 2012

Galaxy Note No.1 problem battery like gets extremely hot (43 degrees) after updating to ics doing light tasks will make phone hot call quality good. Mic is moderate

6. christianqwerty

Posts: 467; Member since: May 05, 2011

Yeah, I love my iPhone, but the battery life is just a joke.

7. 09wbd03516

Posts: 140; Member since: May 30, 2012

people blame htc because of lack of apps? Lol here a solution Pick android next time Problem solved

34. KParks23

Posts: 725; Member since: Oct 13, 2010

i couldnt help but laugh when i saw the poll and read that HAHA

9. ardent1

Posts: 2000; Member since: Apr 16, 2011

I am not surprised by the battery life compliants. It's supposed to be a cell phone and people are using it to surf the web. I never leave home with a juice pak and I have a car charger as well. My Triumph has a 4.1" screen (which is the reason why I got it) but big screens are just energy sucking vampires.

10. Jay_F

Posts: 236; Member since: Nov 29, 2011

A library of 25 million devices? Holy crap.

11. wendygarett unregistered

weird iphone 4s has no.2 most complaint and yet apple get top satisfaction?They happy to receive problem isnt it? :x

12. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Shouldn't the application complaint on the Titan 2 be a WP problem, and not an HTC one?

13. imran_khan0786

Posts: 61; Member since: Jun 21, 2012

Problem starts from when Samsung grab the market. When Nokia was leading the market no that much problem facing. Because Nokia hardware and software both are excellent working together. Android is good software but samsung hardware is too cheap and too bad. Just its display is good only My suggestion is go Nokia with android and grab the market again. Become a leader again. Beat of luck Nokia.

14. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Samsung's hardware isn't a joke by any means. If Nokia were to jump to the Android ship, they could possibly take Samsung's spot as Android king.

19. XiphiasGladius

Posts: 813; Member since: Aug 21, 2011

I am no Samsung fan but pardon me you're joking right?

16. remixfa

Posts: 14605; Member since: Dec 19, 2008

its funny how they posted that stupid blog about the guy assuming Android users dont know how to use WiFi (because we dont have to) without a single shred of fact, when here it shows that a good portion of people are calling up because they cant figure out wifi on the iphone. lol.

18. iamcc

Posts: 1319; Member since: Oct 07, 2011

Not only that but for people always bashing on battery life for Android it certainly seems to be bothering some iOS users.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.