OnePlus had no real reason to abandon the OnePlus 2, and it won’t need one for the 5, either

This article may contain personal views and opinion from the author.

Good news, everybody – the OnePlus 5 is finally official! What this hopefully means is that the company’s hype campaign for the device will thankfully die down soon, at least for a short amount of time. But aggressive and slightly irritating as it was, it sure worked: the 5 is eagerly being awaited by a ton of fans, nevermind its slightly higher price and... unimaginative design.

But everyone out there who’s considering buying the device should know exactly what they’re getting into. Consider the following article as a word of advice: for all of its great marketing, OnePlus isn’t exactly known for its consumer-friendly tactics. Namely, its track record shows it’s more than ready to abandon its devices at the drop of a hat.

In the case of the One and the X, they at least had an excuse not to release Android 7.0 Nougat – the Snapdragon 801 chipset found inside both of them was abandoned by Qualcomm itself, essentially leaving the company no real choice on the matter. However, no such reason exists for the OnePlus 2, which was officially confirmed to never be getting an official upgrade to Nougat just a couple of weeks ago, despite being powered by a Nougat-supported Snapdragon 810 SoC.

Or put in other words, the “2016 flagship killer” won’t be getting 2016 software. Why? While OnePlus would happily claim it’s due to a lack of resources for such a small company, all signs point towards this being completely false – just a couple of days ago, an ad for the OnePlus 5 ran during the biggest sporting event in India, the India-Pakistan cricket finals, and featured one of the most recognizable Bollywood actors alive – which sure wasn’t a cheap endeavor. Plus, it’s worth mentioning that OnePlus’ parent company is Oppo, one of the biggest smartphone manufacturers in the world, even though the two entities are claimed to be mostly separate.

So if it isn’t the lack of money, the only other option is also the most obvious one: the 2 just didn’t sell well enough to warrant being supported any longer. Sure, we’ve never seen sales figures for the phone (or any of OnePlus’ products, for that matter), but it’s still fair assumption to make, given the device’s relatively poor critical reception.

Or to paraphrase a bit: the people who bought the 2 just aren’t important enough to the company, as they didn’t make it enough money.

This isn’t really that big of a deal – the two-year update window has, unfortunately, not yet become an industry standard, particularly so when it comes to Chinese manufacturers. However, the big problem is that there have been multiple recorded instances of OnePlus representatives outright promising Nougat will make its way to the 2, both on the company's official forums, as well as on a Reddit AMA.


And yet, here we are today, following months of radio silence on the subject, and a subsequent official statement given to Android Authority saying “[no Nougat for the OnePlus 2] isn’t new and we think people were aware of it.” So who’s to promise a year from now, the just-announced OnePlus 5's users won’t be given the very same cold shoulder treatment?

Sure, the 5 is a fine device in and of itself, but the company behind it has historically proven itself as having little regard for its customers after their purchase (though, to be fair, the 3 and 3T's software support has been okay so far). So if you’re buying a OnePlus 5 – good for you! However, before making your final decision, do make sure to factor in the possibility of becoming the owner of an abandoned device a year or so down the road.

Related phones

2
  • Display 5.5" 1080 x 1920 pixels
  • Camera 13 MP / 5 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 1800 MHz
  • Storage 64 GB
  • Battery 3300 mAh
5
  • Display 5.5" 1080 x 1920 pixels
  • Camera 16 MP / 16 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2457 MHz
  • Storage 128 GB
  • Battery 3300 mAh

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18 Comments

1. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

This is just a troll article.

15. MrAnonymous

Posts: 94; Member since: May 25, 2014

it's not a troll article!! it's the sad truth.. people using one plus 2 will definitely know it. I'm one of the victims.. I chose the oneplus 2 over the xperia z3+(which costed the same during my purchase and has similar specs) and they all were updated to nougat!

2. Diego!

Posts: 871; Member since: Jun 15, 2009

What the hell? What kind of article is this?

3. mdedenroth

Posts: 17; Member since: Dec 10, 2016

Yeah as a owner of the op2 this could be the reason why I'm not buying the op5, in combo with lack of water proofing, SD card and pricing

8. adi90

Posts: 554; Member since: Dec 21, 2015

Exactly, i had purchased OPX. But i was very disappointed by the way oneplus neglected their customers for even minor bugs like speaker not working during whatsapp video call. Even if it sells their flagship killer for $100, i will never purchase it after the ordeal.

4. Kaloyan.C

Posts: 22; Member since: Feb 25, 2017

Side note: I used to be the proud owner of a OnePlus 2 for quite some time, so this subject is particularly close to my heart.

7. ebilcake

Posts: 1229; Member since: Jul 16, 2016

So what? OnePlus 2 cost what? £280? well a Galaxy S6 from same year with 64GB cost around £700+. You got your monies worth, be thankful and move on. Would take you a matter of minutes to flash a custom rom.

9. adi90

Posts: 554; Member since: Dec 21, 2015

Oneplus has not yet gained loyal followers like other brands. So oneplus does not care much about its customers . Most of the users of oneplus are buying it out of compulsion. On the other hand there are users like ebilcake who are ready to move on even if oneplus neglect them. So oneplus can treat its customers like s**t.

10. SYSTEM_LORD

Posts: 1168; Member since: Oct 05, 2015

Still a troll article. I've got a ton of updates on my 3t. If they stopped updating today, if still be satisfied.

11. adi90

Posts: 554; Member since: Dec 21, 2015

That is the real grievance. If op3t could receive updates why op2 could not. That too when op2 was a flagship killer.

14. SYSTEM_LORD

Posts: 1168; Member since: Oct 05, 2015

It was a bad phone, to be honest. If you watched the Livestream, they barely mentioned it. Anything with the SD810, with the exception of the 6P, is a proverbial leper.

16. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Anything with the SD810, with the exception of the 6P, is a proverbial leper." That is because the Nexus 6P had the second batch of Snapdragon 810 units. The Xperia Z5 had the second batch too and it didn't overheat either... mainly due to the cooling tech with Google and Sony employed in those handsets to keep off the heat.

5. Mellow

Posts: 19; Member since: Mar 27, 2017

Same thing will happen to OnePlus 3/3T users after few months.

6. ebilcake

Posts: 1229; Member since: Jul 16, 2016

I'm a OnePlus 3 user and guess what? I don't care. Just flash a custom rom and move on with your life, you still have a great device and you more than got your money's worth. I would have hoped OnePlus users weren't the kind that whinge about stuff like this.

12. viandrona

Posts: 19; Member since: Jul 03, 2016

Some of the big Android players are committed to 2 years of software updates and 3 years of security patches, at least when it comes to their flagships. Now... OnePlus never clearly stated that they abide by the same rules, so they do have this loophole/excuse. However, I do want this lifecycle for my phone. I paid for it with my hard earned cash. If they don't deliver, I'll just sell my OnePlus 3 and get myself the HTC U11, or iPhone 8 or Nokia 9 or a phone from whatever company that can deliver the product lifecycle I want. No hard feelings, no grudges, no passing blame on OnePlus. Some of you mentioned custom roms. I had my fun tinkering with them on several phones in the past, such as the LG Optimus One, HTC One X and Huawei P8. It's my opinion that custom roms are there for power users and enthusiasts, to be used when and if they want to. As a regular end-user, you shouldn't be forced to install them just to keep the phone working. It's the manufacturer's job to make sure of that. I will say this again, just to be clear. To my knowledge, they never stated that the OnePlus 3 lifecycle is 6 months, or 12 months, or 24 months. I won't hate on them or blame them for anything. I'll just be looking for a phone elsewhere.

13. qolamreza

Posts: 61; Member since: Jul 01, 2015

great article , they dont even talk about getting 2 major updates. it is not a cheap device

17. tokuzumi

Posts: 1900; Member since: Aug 27, 2009

I'll be curious how OnePlus treats the 3/3T, now that the 5 is out. The 3/3T has been kept up to date much more than the 2 ever was, but all manufacturers seem to forget the phones they released the previous year.

18. florincircu

Posts: 1; Member since: Jun 21, 2017

It's not true. I never bought a OnePlus phone to keep it with it's original software. I have Android N working on my OPO. I had HTC and Samsung phones which only got 1 official update. If there is a big community you don't need official updates. I buy OnePlus phones because they are easy to unlock and gives me the freedom to try new software.

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