New J.D. Power stats put Apple and Nokia smartphone satisfaction on top at AT&T

New J.D. Power stats put Apple and Nokia smartphone satisfaction on top at AT&T
On the heels of AT&T grabbing the coveted number 1 spot in customer satisfaction recently, Nokia continues to improve its position against the big competitors in the field. In AT&T’s case, Nokia is second only to Apple, whose satisfaction score essentially did not move.

Samsung is right on Nokia’s tail though, scoring just one point behind the Finnish wonder in the process. Smartphone rankings were based on overall satisfaction relative to the carrier as well, with smartphone customers expressing the highest satisfaction with AT&T, followed by Sprint, T-Mobile and Verizon.

It gets more interesting though, as Apple iPhone owners indicated higher satisfaction levels with Verizon versus the competition. While Apple is tops with the two largest carriers in the US, Samsung holds that distinction amongst T-Mobile and Sprint.

Nokia did not rank on Verizon which is odd because based on some indicators we have seen activity from AdDuplex indicating a strong showing for Big Red in the Windows Phone sphere. Apple places second behind Samsung with Sprint and did not rank with T-Mobile.

One the whole it is an indicator that the major OEMs are really on their A-game. LG is second behind Samsung with T-Mobile, and HTC is holding its own in the top three or four with all the major carriers. What are you using and are you happy with it?

source: J.D. Power via WMPoweruser

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14 Comments

1. cc3493

Posts: 158; Member since: Jul 06, 2013

In Nokia We Trust! Until Elop came in that is...

2. NAWF_SIDE

Posts: 40; Member since: Oct 10, 2013

Nokia #1

4. nvrhde

Posts: 77; Member since: Nov 10, 2012

Really ?

7. asingha94

Posts: 295; Member since: Apr 08, 2012

Its obvious!

3. N-fanboy

Posts: 543; Member since: Jan 12, 2013

Nokia, Connecting People.

5. Omar-BHR95

Posts: 184; Member since: Dec 23, 2012

#truuuuu

6. snowgator

Posts: 3614; Member since: Jan 19, 2011

I have zero idea what to really take away from all this. What models are ranked highest? How long have these satisfied owners owned their phones, 15 hours or 15 months? Not enough information to really gage anything.

8. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Study is stupid: On Tmob Samsung wins and apple is nowhere to be seen. They've been selling on tmob since what, the beginning of this year? Oh well!

10. promise7

Posts: 894; Member since: Jul 03, 2013

Apple isn't in the T-Mobile rankings because the study was in February before Apple launched iPhones with T-Mobile.

9. xfire99

Posts: 1205; Member since: Mar 14, 2012

All iFans just dont know the truth behind the lying company, search for: security in iMessage are a lie and get surprised. :) Even with the truth, but still deny and that says all about the rotten Apple. :p

14. Quezdagreat

Posts: 428; Member since: Apr 05, 2012

Do you guys ever get tired of hating on Apple? Omg get a better hobby

11. -box-

Posts: 3991; Member since: Jan 04, 2012

Nokia Lumia. Wouldn't use anything else currently on the market.

12. mui2g6

Posts: 20; Member since: Dec 12, 2012

I believe Nokia would have topped if it weren't for da various bugs plaguing the wp8 ecosystem.

13. silencer271

Posts: 254; Member since: Apr 05, 2013

lol for the handful of people using Nokia phones lol

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