HTC says broken glass means Nexus One not for pocket

This article contains unofficial information.
HTC says broken glass means Nexus One not for pocket
Crave recently had a problem with a Nexus One. It was suffering from BGS or Broken Glass Syndrome. A trip to the Doctor (HTC support) was in order and the Doc said that cracked glass was actually quite a common occurrence. The support guy said, ""Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," that this particular handset displayed. He also said that a small ding could gradually expand over time and become larger and larger. The support guy added that a common cause of cracked screens is the banging that a phone takes from keys when the unit is placed in a handbag. The N-One comes with neoprene case that is made to protect the handset from this type of damage. As far as how much the crack on CNET's Nexus One would cost to fix, HTC support quoted 180 BP which is equivalent to $273 dollars, more than the $179 price for the phone with T-Mobile's service. Despite the recent video we showed you of how the N-One goes through some rough tests to make sure it can hold up to daily use, the HTC support guy said, "People sometimes forget that they don't go in pockets." Not sure if we've ever seen that warning included with a phone before, but we now know better. As for CNET, they did get a new Nexus One courtesy of HTC.

HTC Nexus One Specifications | Review

source: CNETUK



1. InstinctDemon

Posts: 74; Member since: Nov 09, 2009

That's what insurance is for, right?

5. artz1986

Posts: 453; Member since: Mar 11, 2009

yea, if you bought it outright, other than that, why pay a monthly charge to then have to pay to get it replaced. Cell phone insurance is like car insurance but a 1000x worse...

8. rjt185

Posts: 257; Member since: Jun 11, 2009

seriously...sometimes you're better off paying yourself that insurance monthly charge to put in a "savings" account. if you break your phone, bam, you're set. If you don't, you saved money.

9. doitall76

Posts: 17; Member since: Nov 22, 2009

Why is car insurance bad?

10. rjt185

Posts: 257; Member since: Jun 11, 2009

I don't think car insurance is bad. The industry itself, the players (Geico, Nationwide, etc), tend to take advantage of you ... specially when you fall into certain demographics where a few bad apples ruin it for the rest.

13. InstinctDemon

Posts: 74; Member since: Nov 09, 2009

Lemme see, Scenario One: Buy a phone for $179.00 with contract and have protection/insurance @ $7.00 per month, have the phone for 3 months, then "whammo" the screen breaks, you've only spent $21.00. Call the tech guys, they see the problem since you have protection/insurance, it gets fixed or replaced. Scenario two: Buy the phone for $379.00 with out contract (cause you don't want to be tied down) also with out insurance/protection (insurance is for suckers), put the money in "savings" $7.00, 3 months down the line, "whammo" the screen breaks, call the tech guys, sorry charlie, you're "S.O.L." since you have no insurance/protection, you gotta pay for the part, BAM $279.00 but hey you saved $21.00 from that insurance b.s. You really showed them!

14. artz1986

Posts: 453; Member since: Mar 11, 2009

yea, that's if you break your phone after a couple months, but what are the chances of that happening. My gripe w/ insurance is that you still gotta pay a deductible to get a replacement even if you've had that same phone for over 2 years, you'll pay the same price that the kid who broke his phone after 2 months pays. That's how car insurance used to be, but slowly they're turning getting it right.

15. laceejay

Posts: 12; Member since: Oct 06, 2009

This has got to be the funniest comment yet. So much for trying to beat the "man".

22. rjt185

Posts: 257; Member since: Jun 11, 2009

Too bad Asurion charges you to replace the phone ... $80 to replace an env Touch. So yeah ... if there wasn't a replacement fee, you'd be totally right ... but you're not.

30. jhoots

Posts: 74; Member since: Jan 13, 2010

for a broken screen you have to pay a deductable. meaning that even though you have insurance in order to replace it, the insurance company wants you to pay more. and for something like the N 0ne on T-Mobile its $130 deductable. and with insurance you dont get a new device you get a refurbished one that i gaurentee you will have all kinds of glitches and problems.

2. Steven58

Posts: 80; Member since: Nov 25, 2009

oh boy.. I'm a pocket person. This is gonna be a major life change for me! ;)

6. herbiederb

Posts: 275; Member since: Jan 28, 2010

Glass or microwaves to the gonads... same difference.

3. biggles

Posts: 269; Member since: Oct 15, 2009

I'm sorry, but....huh? What, then, is the point of an ultra-slim phone if you can't keep in your pocket?

4. vzwman

Posts: 385; Member since: Oct 26, 2009

Faiillll Drrooooiiid

18. vzw fanman

Posts: 1977; Member since: Dec 11, 2008


7. artz1986

Posts: 453; Member since: Mar 11, 2009

sucks for kids who hate holsters...

11. ILOVEtechnology unregistered

What's the whole point of a phone if you can't put it inside of your pocket. This phone in my opinion has failed badly. You can't have multi touch,broken glass, purchasing it from google. It has so much potential to be better than the iphone but failed. I think they rushed this phone. Google should have taken its time making it. Just like the new pad, they are having glass problems. I can't imagine spending 500 bucks and something breaking in months!

20. biggles

Posts: 269; Member since: Oct 15, 2009

Unless you're stuck in 2008, the N1 >>> iPhone right now. Maybe in July that will change, but knowing the incremental upgrades Jobs likes to push on users at full price, don't bet on it.

23. ILOVEtechnology unregistered

how is it better?? THe OS on the iphone is amazing. I love the simple features thats easy to access. The phone hasn't sold 50 million phones it people didn't like it. Its touch screen is by far the best. Its the most responsive, the internet experience is amazing. I don't like the N1, the phone in my opinion has failed and amount of copies is garbage. You might like the phone but you have to admit, that it has not made expectation that google wanted.

24. ILOVEtechnology unregistered

I'm also excited to see the new windowns 7 os, that looks really good!!!!

28. phonedemocracy

Posts: 98; Member since: Sep 30, 2009

The N1 has always had multitouch. It also has flash, which the iphone lacks. Iphone screens explode and break pretty often also.

12. jskrenes

Posts: 209; Member since: Dec 11, 2008

" HTC support quoted 180 BP which is equivalent to $273 dollars, more than the $179 price for the phone" Don't you know the replacement/full retail value of the phone? It's not like you can just go get another for $179. Full retail on an N1 is around $550. I expect this kind of foolishness from my customers, but not here.

17. Cali_E

Posts: 196; Member since: Sep 24, 2008

well said

16. DontHateOnS60

Posts: 872; Member since: Apr 20, 2009

What kind of stupid answer is that from HTC??

19. kilari

Posts: 49; Member since: Oct 28, 2009

Stupid glass screens.

21. jogutier

Posts: 324; Member since: Feb 12, 2010

I recall seeing a video showing how tuff this phone was made (on the htc website). they were even slightly bending the phone to show how the screen was resenting the bend with no cracks. wow, theres a sales person in every company. I think they should replace every nexus one for free for the first time since they misiturpreted it.

29. phonedemocracy

Posts: 98; Member since: Sep 30, 2009

Its not HTC's fault that 250+ pounds of American fat ass pressure in a back pocket or sharp keys puncture the screen. I keep my phone in my side pockets, and always on the opposite side of my keys. Because its just f@$#(ing sense. And I don't even own a N1. Imo, if anyone keeps a phone in the back pocket and sits down, you kind of deserve what happens to your phone.

25. electro.livin

Posts: 17; Member since: Feb 15, 2010

where the hell are you supposed to put your mobile phone if you cant put it in your pocket?. I never put keys are loose change in the same pocket as a phone anyway, common sense me thinks, but its a little worrying when the manufacturere says its not meant to be carried in pockets, maybe i should make a little strap for it and carry it round my neck!

26. sleepyjohnny

Posts: 151; Member since: Dec 16, 2009

the phone CAN be put into your pocket... but for those people who are slightly larger than what their pants were designed for (creating TIGHT pockets), putting the phone in their, so its so tight that you have to really dig to get it out, will definitely cause damage when you sit down and cause the pocket to get even tighter. solution... put it in a case. most girls i know who wear skinny jeans put their phones in the but pocket and take it out when they sit, or just in their purses. and guys... welll if your jeans are that tight, thats a problem all itself.

27. behold--me

Posts: 679; Member since: Jun 22, 2009

You gotta be kidding me. If the glass broke in ur pocket then that's not quality glass. That's stupid, but if this person had their phone in with something like their keys then they're the stupid ones. But what is HTC thinking??? Where the hell are u supposed to keep ur phone if not in your pocket???

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.