HTC employee apologizes for the HTC ThunderBolt

HTC employee apologizes for the HTC ThunderBolt
Can a smartphone ever be so bad that an employee for the manufacturer feels compelled to apologize for its existance? HTC's Erick Nielsen wants those who had a bad experience with the HTC ThunderBolt, to give the Taiwan based manufacturer another chance. As the first 4G LTE phone on Verizon's roster, expectations for the device were high. But a 1400mAh battery was way too light and battery life was very short. In addition, the HTC ThunderBolt received very little support after it launched with an update to Android 4.0 taking place only recently. Even Steve Wozniak, who has quite a collection of handsets, says that the HTC ThunderBolt was one of the worst phones that he ever owned.

On his Reddit post, Nielsen explains that he understands why HTC ThunderBolt owners feel the way they do. He says that he hopes that they will give the OEM another chance. Of course, with the far superior HTC One now available, giving the company another chance is a lot easier. At this point, with the launch of the HTC ThunderBolt a little more than 2 years ago, those who bought the phone on contract and held it for the entire 24 month period should start finding themselves free of those handcuffs that bound them to Verizon. How many of these ThunderBolt owners had such a miserable experience that it has left them scarred for life as far as HTC is concerned?

In this day and age when faceless corporations turn out products quickly and then move on to the next thing, it is nice to see some humanity in the form of an employee that actually cares what the public's experience was with a product made by the corporation he works for. Hopefully the information that Nielsen receives from his post will be used by HTC to keep making better and better handsets. HTC has come a long way from the HTC ThunderBolt to the HTC One. Can it continue moving ahead from the HTC One to its next Android flagship model?

source: Reddit via Phandroid

Related phones

ThunderBolt
  • Display 4.3" 480 x 800 pixels
  • Camera 8 MP / 1.3 MP front
  • Processor Qualcomm Snapdragon S2, Single core, 1000 MHz
  • Storage 8 GB + microSDHC
  • Battery 1400 mAh(6.30h talk time)

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68 Comments

1. CivicSi89

Posts: 349; Member since: Jul 23, 2011

Yeah theres a problem with that though. The HTC ONE will not be available on VZW. So HTC. Your chance at Redemption with VZW Customers is the HTC DROID DNA. Which isnt a bad handset. But i wish we would get the one. We have so many customers with complaints about that damn T-Bolt.

11. evarod48

Posts: 154; Member since: Oct 30, 2012

they already confirmed they will have a variant of the One

14. monomilkman

Posts: 25; Member since: Feb 11, 2013

when though?!?!?! I want it now!!!!! :)

25. DoctorPDA

Posts: 12; Member since: Dec 11, 2008

I still have the T-bolt. It's been a horrible phone, extremely slow at this point. Takes me 5-10 seconds to start a phone call. I decided to no longer buy HTC. I'm thinking of either S4, Nokia 928, or even the iPhone.

39. DoctorPDA

Posts: 12; Member since: Dec 11, 2008

I'll also note that my wife purchased a Samsung Fascinate at the same time I bought my T-bolt ~ 2 yrs ago, and her phone is even worse than mine now..... very slow....... I think both Samsung and HTC have improved their products significantly since then, so probably can't go wrong with either. Still, I feel like I should try something new. I also don't like the idea of 2 year contracts, by 2 years I have a slow turtle phone.... I loved getting a new phone every year (actually upgrade at 10 months or so). I might keep my unlimited Verizon data, and try to purchase a phone at full price, maybe a cheaper phone, in hope that X phone at cheap price will come out soon (hopefully with LTE and Verizon frequencies!)

41. Muayyad

Posts: 240; Member since: Oct 05, 2012

You can't go wrong with HTC One or S4, just see what you want from a phone. I mean, really important features that matter to the real life. As for speed, Sense 5.0 is much lighter that touchwiz. Samsung just put too much things, but you get the chance to turn them off.

43. Larry_ThaGr81

Posts: 592; Member since: May 26, 2011

Speaking from personal experience as a Thunderbolt and Galaxy Note II owner, if the S4 is anything like it's big brother then you will be extremely happy with your purchase if you go with the S4.

27. InspectorGadget80 unregistered

u guys have the DROID DNA. its the twin brother of the HTC ONE. Verizon wants too keep their DROID NAME/LOGO on their phones they will never get the HTC ONE. They may do a update with BEATS AUDIO but who knows. the THUNDERBOLT WAS THE worst phone on Verzion

30. squallz506

Posts: 1075; Member since: Oct 19, 2011

it was also one of the most advertised xD

55. lsutigers

Posts: 832; Member since: Mar 08, 2009

Actually, I believe the Blackberry Storm takes the crown for worst phone on VZW but the Thunderbolt is close.

58. CivicSi89

Posts: 349; Member since: Jul 23, 2011

i 100% AGREE With this statement. The Storm was HORRIBLE!!

33. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

Wrong!!! The problem with that is NOOOO MicroSD slot. Thank GOD & Mary I ditched that thing after two weeks!!!

2. dirtydirty00

Posts: 428; Member since: Jan 21, 2011

I still have the thunderbolt. bc of the battery life, ect, ive been planning to jump to the S4. I preordered my S4. I cannot switch from Verizon as my wife is still tied in, so itll be 2 years before we can leave. Now im rethinking my preorder. I want to give HTC another try. I LOVED my HTC Incredible. I want the One. However they are not offering it...yet. I might cancel my preorder and hold off a bit and see what happens.

3. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

Try the unlocked one straight from Htc.

8. tedkord

Posts: 17362; Member since: Jun 17, 2009

I don't think Verizon will allow it on their network, even if there us an unlocked One with Verizon frequencies.

15. HDShatter

Posts: 1021; Member since: Jan 17, 2013

CDMA won't let you use the unlocked one.

16. monomilkman

Posts: 25; Member since: Feb 11, 2013

if there is...I'd buy it in a heartbeat.

20. hemirt

Posts: 1; Member since: Apr 30, 2013

i am in the same sit. as you ..i would not rethink it htc and verizon did nothing about the thunderbolt no updates no discounts ..i will not risk another 2 years with a htc product..i preordered my galaxy s4 i'm not looking back ..its easy to say your sorry after 2 years and they need us to buy again

22. 14545

Posts: 1835; Member since: Nov 22, 2011

Smart move. The Tbolt and Rezound have confirmed my decision to move on.

23. sharks

Posts: 236; Member since: Feb 16, 2013

I'd advise you to wait for the HTC One. It's worlds apart from any previous HTC devices. Just holding it in my hands feels incredible and my experience with it has been stellar. My S4 is already on ebay.

4. dirtydirty00

Posts: 428; Member since: Jan 21, 2011

i also wish Verizon would just release a phone like everyone else. not have to make them 'bigger, badder' and put a spin on everything like they do. just give me the One. not the One+ or the DNA+ or the BLAH BLAH. not even the HTC Droid One. Just the plain old HTC One. Thanks

5. chocolaking

Posts: 495; Member since: May 22, 2012

It is nice to see an employee that actually cares what the public's experience was with a product made by the corporation he works for. I respect you HTC.. sorry for the thunderbolt users. my htc one is almost perfect that i have nthing to complain.

10. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Oh of course they are. I'm sure, if the one doesn't do well or meet company expectations, someone is going to lose their head. Why didn't they apologized when people started to complain?

6. SmartPhoneStream

Posts: 162; Member since: Jun 21, 2012

HTC ThunderBolt 2: Quad core 2.3 GHz Snapdragon 800 and Adreno 330 GPU 3 GB RAM 5-5.5 inch 1080p S-LCD 3 Screen 3000-4000 mah battery 32 GB storage with micro SD card Android 5.0 and HTC Sense 5+ or 6 Stylus support Dual front speakers 13 mp ultrapixel camera with dual xeon flash and HDR video 2 megapixel wide angle view front camera capacative buttons (Sorry, I don't like on screen buttons)

7. HASHTAG unregistered

Those would be nice specs, but I don't think HTC will ever use the "Thunderbolt" name ever again.

35. SmartPhoneStream

Posts: 162; Member since: Jun 21, 2012

yeah, if these specs were to be ever used on an HTC Phone it would probably be the DNA plus or whatever they'll call the DNA's successor

9. yyuu1000

Posts: 260; Member since: Jul 26, 2012

Will not happen but those specs look like the nexus 5, what is wrong with onscreen buttons. Love them on the nexus 4

12. HASHTAG unregistered

I like the onscreen buttons on the Nexus 4 as well. Doesn't even bother me when I'm using it.

13. Jason2k13

Posts: 1462; Member since: Mar 28, 2013

u serious? huge battery, a micro SD card support and a stylus? ... all that reminds you of a low budget nexus phone? lol

17. HDShatter

Posts: 1021; Member since: Jan 17, 2013

The nexus 4 is not low budget at all, google just sells it on huge discount if you buy it from them.

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