Google says that the Pixel 2/2 XL MMS issues have been fixed, but users are still complaining

by Alan Friedman / Mar 31, 2018, 5:23 PM

Some Pixel 2 and Pixel 2 XL users are still not receiving MMS messages

The Google Pixel 2 and Pixel 2 XL have had numerous problems. There was the burn-in issue with the screen, clicking sounds that came from the phones' speakers, microphones that were cutting out during phone calls, and the inability to receive or download an MMS message on both models. Google claims to have fixed the latter problem, although several owners of the 2017 Pixel handsets disagree.

In the Google Product Forums for the Pixel 2 XL, a Google employee named Pankaj Kanwar (who was representing the Pixel team) put up a post that said, "Thanks everyone for reporting this issue. It should now be resolved. Please let us know if you continue to encounter the problem." Many of those who responded to Kanwar's comment said that they are still experiencing the same inability to receive MMS messages. A few can't even send such a message on their Pixel 2 or Pixel 2 XL.

Based on the posts that we read, it appears that this issue is affecting those who are customers of AT&T or the latter's pre-paid Cricket service (which uses the AT&T network). There is a workaround for those who haven't been helped by Google's fix. This involves disabling the "Enhanced 4G LTE Mode" by going to Settings > Network & Internet > Mobile network > Advanced.

Even if the workaround does allow Pixel 2 and Pixel 2 XL users to see their MMS messages, it shouldn't stop them from complaining to their carrier and to Google about having to disable the Enhanced 4G LTE Mode.

Google employee posts in the Product Forum about the fix sent by Google to the Pixel 2 and Pixel 2 XL

source: GoogleProductForum via AndroidPolice

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21 Comments

2. uchihakurtz

Posts: 424; Member since: Nov 12, 2012

Bamboozled yet again

posted on Mar 31, 2018, 7:19 PM 2

3. Foxgabanna

Posts: 566; Member since: Sep 11, 2016

This phone is always having issues. And let's not mention the shady customer support. They need to get this together.

posted on Mar 31, 2018, 7:43 PM 2

4. fyah_king unregistered

I haven’t had any issues with mine.

posted on Mar 31, 2018, 9:00 PM 1

13. lmao2016

Posts: 73; Member since: Mar 17, 2016

No issues here and customer service is on point for me.

posted on Apr 01, 2018, 6:46 AM 1

5. jwc89

Posts: 9; Member since: May 31, 2011

Mine has been perfect

posted on Mar 31, 2018, 9:29 PM 1

6. EC112987

Posts: 1208; Member since: Nov 10, 2014

Mine has been perfect as well.

posted on Mar 31, 2018, 10:06 PM 0

7. lyndon420

Posts: 6276; Member since: Jul 11, 2012

Bring back the Nexus!!

posted on Mar 31, 2018, 10:43 PM 0

8. libra89

Posts: 2042; Member since: Apr 15, 2016

When I had a Pixel, every time I had to restart it, I always had to fix the settings. I'm on cricket and that was a pain for sure. And it's not just an Android thing, this is the only phone this happened with.

posted on Mar 31, 2018, 11:09 PM 1

15. Zuna2469

Posts: 3; Member since: Feb 18, 2018

just fixed my apn settings on pixel XL on cricket getting my mms now

posted on Apr 01, 2018, 7:47 AM 0

9. gamehead unregistered

Dont think I'll ever buy a google phone

posted on Apr 01, 2018, 12:53 AM 1

10. nodes

Posts: 1122; Member since: Mar 06, 2014

MMS? what year is it?

posted on Apr 01, 2018, 2:08 AM 1

17. libra89

Group messages are still a thing. I guess you never do those?

posted on Apr 01, 2018, 3:18 PM 0

18. Blazers

Posts: 684; Member since: Dec 05, 2011

Yes group messages are still a thing....on messaging apps like whatsapp, etc. MMS? Not so much. I personally haven't used it for sending multimedia in 5 years.

posted on Apr 01, 2018, 3:38 PM 0

21. nodes

i do, on internet based chat/messaging services. WhatsApp and the likes. never used MMS(tried couple times), and yes i used phone since those early days, but it's too bothersome and limited. today, why one use MMS over say, WhatsApp?

posted on Apr 01, 2018, 9:13 PM 0

11. ezfidel

Posts: 61; Member since: Dec 25, 2012

Best phone I ever I used

posted on Apr 01, 2018, 3:47 AM 1

12. slim3bdo

Posts: 115; Member since: Jun 05, 2017

My wife pixel 2 working just fine despite iPhoneArena propaganda

posted on Apr 01, 2018, 5:59 AM 1

14. Zuna2469

just fixed my issue getting my mms on pixel XL using cricket had to go into my apn settings and change a few things

posted on Apr 01, 2018, 7:46 AM 0

16. jodeci888

Posts: 75; Member since: May 14, 2009

Their customer service SUCKS! I returned a 2 month old 128 gb pixel 2 XL because it was getting burning hot, rebooting and freezing. They had me send it back right away. I was told that I was receiving a new replacement device via overnight mail, then I find out that I'm getting a refurbished device in 5 days!! I DMed them and after 1 response back they never responded back. It's been 2 days now.