Call delay on Pixels updated to Android 10 can be fixed in a jiffy

Call delay on Pixels updated to Android 10 can be fixed in a jiffy
After updating our Pixel 2 XL to Android 10 last week, we noticed something strange. When we wanted to make a phone call, there would be a delay of about 30 seconds between the time we dialed the number and when the phone actually placed the call. The person's name and number still appeared on the top of the screen, but the usual buttons allowing you to turn on the speaker, mute the microphone, access the keypad or make a conference call were not available until the 30 seconds had elapsed.

Now while this was going on, we had been using T-Mobile's free mobile hotspot as part of its free 30-day or 30GB Test Drive. But we can report that this had absolutely nothing to do with the delay. Actually, it turns out to be Verizon's fault. A number of Pixel users have been complaining on Google's Pixel Phone Help page about having the same problem since receiving the Android 10 update. However, it has been discovered that deleting the My Verizon app from their phone makes the issue go away. And sure enough, that is exactly what happened with us.

So the bottom line is that if you own a Pixel and are a Verizon customer, you might be experiencing a delay when placing a phone call. All you need to do is uninstall the My Verizon app. Do not reinstall it. Earlier we noted that reinstalling the app was okay, but the issue popped up again. We hope to get a comment from Verizon and find out what it plans to do about the My Verizon app for Pixel users.




Posts: 3; Member since: Feb 25, 2013

I'm from India. I'm using Reliance Jio sim on my Pixel XL. i have also encountered the same problem for 4-5 times. I think it's not just particular region or particular carriers issue.

2. jskinvest

Posts: 7; Member since: Mar 19, 2016

I uninstalled the my Verizon app the other day and the call issue went away. After reading this article I reinstalled the app and the problem resurfaced. Uninstalled again and calls are going through again normally.

3. Alan01

Posts: 627; Member since: Mar 21, 2012

That is interesting because I was able to reinstall and the problem remained fixed. I'm going to reach out to Verizon and If I hear back I'll update the story. Regards, Alan

5. Alan01

Posts: 627; Member since: Mar 21, 2012

The issue came back so I would not reinstall it! Alan

7. Mrvictorio27

Posts: 1; Member since: Sep 09, 2019

So here's the deal I had the same issue and when I reinstalled it popped back...until I read somewhere that you have to deny the app the permission to make calls ..seems that is the main issue...once I denied that permission....the problem was fixed with app intact

8. Even4steven

Posts: 45; Member since: Aug 03, 2012

Tried your tip and so far so good...Thanks

12. kevv2288

Posts: 300; Member since: Jul 30, 2015

Don't have a pixel anymore, but the My Verizon app was just updated today. Wonder if they fixed the issue.


Posts: 3; Member since: Feb 25, 2013

Dear Alan1 I'm regular reader of I shared my problem but you didn't reply.

4. Dhgress

Posts: 1; Member since: Sep 08, 2019

You have to allow location always to fix the problem.

9. jesta192

Posts: 1; Member since: Sep 09, 2019

This did not resolve the problem for me. Same effect after granting full-time location permission.

11. tx2ma

Posts: 11; Member since: Sep 15, 2012

For me, after the 30 sec delay I'd get an error that My Verizon was not responding. I cleared the My Verizon cache and rebooted phone and fine now.

13. jskinvest

Posts: 7; Member since: Mar 19, 2016

I read that the my Verizon app was updated today. So I reinstalled it a couple hours ago and so far so good. No problems with phone calls so far.

14. eajayman

Posts: 1; Member since: Sep 11, 2019

Joined just so I could leave this message. The My Verizon app just updated on my Pixel 3 xl, and the delay is now gone!

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