Apple investigating subtle issue on the iPhone XS and iPhone XS Max that has users upset and annoyed



A number of posts have been made on Apple's discussion website in reference to a problem found on the Apple iPhone XS and iPhone XS Max. After either model is inactive for a period of ten seconds or longer, animation on the screen stutters when users scroll, or swipe up on the display to close an app. This is not a new issue either since some of the posts date back to October. An entire Facebook account is dedicated to the issue.

Apple apparently does know about this problem since some iPhone XS and iPhone XS Max owners were able to receive replacement units under the terms of the warranty. But the models sent by Apple also stuttered as well. One community member claims to have received two replacement units and both of them suffered from the same issue. It is interesting that no stutter has been detected on the iPhone XR, nor is this seen on 2017's Apple iPhone X.

The reason for the stuttering is unknown. One theory is that because the A12 Bionic chipset powers down during the period when the phone is inactive, it fails to pick up the user's initial touch input. An Apple Store employee reportedly told one iPhone user that the phones were not calibrated correctly.

A video taken by an iPhone XS user (via 9to5Mac) shows that the animation drops a couple of frames when the calendar app is closing, shrinking in size before it retreats back into the calendar app icon. While this seems like a minor problem that you might not notice at first, several iPhone owners say that it has become a distraction and annoyance to them.

Beta versions of iOS 12.2 have not fixed this problem, and Apple says that it is investigating.

Related phones

iPhone XS
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 512 GB
  • Battery 2659 mAh
iPhone XS Max
  • Display 6.5" 1242 x 2688 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A12 Bionic, Hexa-core, 2490 MHz
  • Storage 512 GB
  • Battery 3179 mAh

FEATURED VIDEO

46 Comments

1. adecvat

Posts: 584; Member since: Nov 15, 2013

Anybody see the problem? What timecode?

3. BooBeeNYC

Posts: 2; Member since: Mar 08, 2019

I'm wondering what am i missing too. Looks fine to me.

18. Mike88

Posts: 65; Member since: Mar 05, 2019

My iPhone XS doesn’t seem to have this problem. I think Samsung's buggy displays are to blame...I don't know but iPhone xs is the smoothest and the best smartphone in the market

28. Sammy_DEVIL737

Posts: 1414; Member since: Nov 28, 2016

Your blame game is strong though.!!!

46. LiveFaith

Posts: 325; Member since: Jul 04, 2015

Apple and those cheap parts eh?

4. worldpeace

Posts: 3049; Member since: Apr 15, 2016

Video above is just one bad example.. Check fb.com/xsstutter/ they have better examples, and bunch of links to discussion about this topic.. It's a thing I guess.

2. baldilocks

Posts: 1414; Member since: Dec 14, 2008

Turn that damned TrueTone off for one thing....

10. Vokilam

Posts: 935; Member since: Mar 15, 2018

It’s not true tone, it’s night mode - I use it when I read before I go to sleep. It’s easier on your eyes vs without it.

33. eausa

Posts: 28; Member since: Feb 28, 2019

Yeah, it's a mode ripped straight from Samsung who had it years before.

38. worldpeace

Posts: 3049; Member since: Apr 15, 2016

They ripped it from F.lux. They even kick F.lux from app store.

5. darkkjedii

Posts: 30515; Member since: Feb 05, 2011

The only annoying issue with mine, is thematically crappy Intel modem. Yes Venon, I still have it.

8. darkkjedii

Posts: 30515; Member since: Feb 05, 2011

Oops that

6. CX3NT3_713

Posts: 2342; Member since: Apr 18, 2011

When you start to feel ripped off for paying 1k+

22. nodes

Posts: 1122; Member since: Mar 06, 2014

It's built-in on every Android phone, and nobody would complain because they don't even notice it. Only iOS users notice this kind of thing, from the very first version iOS has always been buttery smooth.

48. notfair

Posts: 661; Member since: Jan 30, 2017

@nodes... buahahahahahah.... thanks for the laugh. jeez

7. AbhiD

Posts: 504; Member since: Apr 06, 2012

This issue might be true but i certainly don't see anything wrong in this video. Simply nothing wrong.

9. tangbunna

Posts: 427; Member since: Sep 29, 2016

iPhone is amazing but Android is far more amazing than iphone.

11. NarutoKage14

Posts: 1261; Member since: Aug 31, 2016

First world problems. Gotta say that this is almost a non issue. It's like playing a video game and your fps drops from 100 to 60 for half a second.

20. dimas

Posts: 3215; Member since: Jul 22, 2014

It's an issue if the phone is expensive and users expect it to run smoothly from day 1 'til it's broken.

25. skips

Posts: 437; Member since: Oct 04, 2015

you do spend potentially over a one and a half thousand of USD for a phone, and it's just ok to expect it being a top performer in every aspect..... but not this case, come on A SINGLE FRAME, GOOD LORD, just wait for a software update

30. Sammy_DEVIL737

Posts: 1414; Member since: Nov 28, 2016

“but not this case, come on A SINGLE FRAME, GOOD LORD, just wait for a software update” Exactly.

31. lyndon420

Posts: 6276; Member since: Jul 11, 2012

Updates have a tendency to break things further...pass...live with it lol.

12. ph00ny

Posts: 1956; Member since: May 26, 2011

Maybe it's thermal throttling from laying on the blanket like that acting as an insulator. Also first frame drop sounds like wake issue but who knows

13. Hatshipuh

Posts: 163; Member since: Aug 09, 2012

I can see what the problem is, but I don't think it's a big issue. I do understand though, iOS had the reputation of always smooth animations and no bugs, but for some time now there's been so many buggy updates and now even the animations isn't what it used to be if this continues.

15. watersforfishes

Posts: 3; Member since: Jan 09, 2019

What bugs have you experienced on 12.1.4? I can't think of any I've experienced off hand.

24. Leo_MC

Posts: 5916; Member since: Dec 02, 2011

Let him do some Google search and he'll get back to you with some fresh stories.

27. Hatshipuh

Posts: 163; Member since: Aug 09, 2012

Just look at all the past news about lost data connection after updates, or dead microphones. Don't know which version it was exactly that killed my father's data but it was a pain in the butt to roll back and get data back since he didn't connect to iTunes often/at all. I got him the iPhone so I don't have to do much tech support, but end up doing more than ever... And he's been cautious about doing updates now.

32. Leo_MC

Posts: 5916; Member since: Dec 02, 2011

What lost data connection, the one that Sprint said is responsible for?

36. Hatshipuh

Posts: 163; Member since: Aug 09, 2012

37. Leo_MC

Posts: 5916; Member since: Dec 02, 2011

Oh, you mean some reports on Twitter (that were not confirmed)? You should also check out some tweets from people who claim they are the children of aliens (maybe they tell you more about the iPhone).

* Some comments have been hidden, because they don't meet the discussions rules.

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