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Samsung and AT&T to offer one-time exchange of water damaged Samsung Galaxy S4 Active units

Posted: , by Alan F.

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Samsung and AT&T to offer one-time exchange of water damaged Samsung Galaxy S4 Active units
Here is an interesting bit of news from one of our loyal readers. According to our source, an internal menu inside AT&T states that the carrier and Samsung will be offering users of the Samsung Galaxy S4 Active a chance to make a one-time exchange if their current unit has been damaged by water. So even if the phone's Liquid Damage Indicator (known in the industry as the 'LDI') has a positive reading, you can still make this one-time swap. The exchange can be made for another Samsung Galaxy S4 Active only.

You might recall that we have heard about a few Samsung Galaxy S4 Active units not holding up underwater like they are supposed to. The IP67 certification that the phone earned is supposed to allow the model to withstand being submerged in 3 feet of water for 30 minutes. Back in June we told you how USA Today tech reviewer Ed Baig was using a review model of the phone to take underwater pictures in his pool when the phone died after being held underwater within the depth and time limit specified by Samsung and AT&T. As we told you at the end of last month, the warranty for the phone does not include damage created by liquids. This could be due to Samsung and AT&T's worry that not everyone will remember to do the little things necessary to make sure that the waterproof seal around the phone is tight.

The memo says that the exchange will be good only for handsets with liquid damage and that those with physical damage will go through standard operating procedures. AT&T reps are being instructed to make sure that the device was purchased directly from AT&T. Those who bought the Galaxy S4 Active from Best Buy, Radio Shack, Walmart or another retailer will inform the customer to take their waterlogged device back to the store where it was purchased from.

Our source did not give us a time frame for the exchange policy and we're not sure if there will be a public announcement made by Samsung, AT&T or both.

Thanks, Anonymous Tipster!

41 Comments
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posted on 06 Aug 2013, 01:36 1

1. bugsbunny00 (Posts: 1029; Member since: 07 Jun 2013)


i dont think t-mobile need any of this for the toughness of xperia z..

posted on 06 Aug 2013, 02:25 4

10. iushnt (Posts: 655; Member since: 06 Feb 2013)


be thankful to att and samsung that they are offering 1 time exchange for water damage. Xperia Z doesn't provide water damage replacement. My fren had to repair his xperia z on his own cost.

posted on 06 Aug 2013, 19:20

39. bugsbunny00 (Posts: 1029; Member since: 07 Jun 2013)


jump plan is better then at&t plan hahaha.

posted on 06 Aug 2013, 03:06 5

17. hung2900 (Posts: 794; Member since: 02 Mar 2012)


I have experienced dozens times Xperia Z died, a half due to front sreen cracked, and a third due to water.
I think Sony does not need to offer this is reasonable, because I can see many crazy Sony fans voluntarily donate more money to Sony

posted on 06 Aug 2013, 03:15 7

19. kobainez (Posts: 302; Member since: 13 Apr 2012)


You're a samsung fanboy. Stop lying that u gt the z. I see u praises samsung phones before. Stop telling bullsh1t

posted on 06 Aug 2013, 03:49 3

23. hung2900 (Posts: 794; Member since: 02 Mar 2012)


Oh really? The last time I remember about mentioning "Samsung" is that I said Samsung's tablets are BS.

But I really, really hate the behaviour of Sony fans. Very ignorant, even much more than ifans.

posted on 06 Aug 2013, 05:14 2

25. pwnarena (Posts: 906; Member since: 15 Feb 2013)


go study fiction writing and maths first before making stories. there's a better way to deal with fanboys. it's as simple as telling them the truth.

posted on 06 Aug 2013, 01:41 9

2. pwnarena (Posts: 906; Member since: 15 Feb 2013)


there have been reports about the xperia z glass panel getting pulled out due to the processor's heat. there will always be defects in certain products. what's more important is how the company addresses these defects.

posted on 06 Aug 2013, 01:43 8

3. Kurai (unregistered)


Lol . . .why is samsung even trying to make waterproof phones? it's not even their specialty . . .they should stick to making plastic gadgets instead

posted on 06 Aug 2013, 02:11 1

7. ZettaiRyouiki (Posts: 39; Member since: 05 Aug 2013)


no warranty as well the next time you spill some water on it anyway, waterproofing is still pointless

posted on 06 Aug 2013, 05:37

26. ph00ny (Posts: 602; Member since: 26 May 2011)


Um how would they actually differentiate their phones being dipped in deep water vs what they said the phone can take?

posted on 06 Aug 2013, 01:43 4

4. CX3NT3_713 (Posts: 1911; Member since: 18 Apr 2011)


One time??? Should be more than that...since its "water proof" ... im just saying

posted on 06 Aug 2013, 01:46 2

5. jsdechavez (Posts: 706; Member since: 20 Jul 2012)


It's not as water-resistant as they claim then. Better stick with Xperia Z and ZR.

posted on 06 Aug 2013, 02:20 5

8. iushnt (Posts: 655; Member since: 06 Feb 2013)


i have seen my friend's xperia z getting damaged due to water. Pointless comment

posted on 06 Aug 2013, 02:28 1

11. pwnarena (Posts: 906; Member since: 15 Feb 2013)


at least the xperia warranty covers water damage provided that the ports are properly sealed or when the liquid detectors don't indicate that water went through where they shouldn't be able to pass through.

the s4's warranty mentions that the phone should not be exposed to water or MOISTURE.

posted on 06 Aug 2013, 02:57 1

13. iushnt (Posts: 655; Member since: 06 Feb 2013)


they said, they don't provide water damage. Every seal was closed and we just tried to do some underwater video. It was fine at first but was gone later. Are you sure about the warranty coz sony in my country said that it wasn't meant to take underwater intentionally. Its just a protective feature and there is no warranty!!

posted on 06 Aug 2013, 03:15 2

18. rd_nest (Posts: 769; Member since: 06 Jun 2010)


First, try to read properly before commenting like a troll.

"Do not expose to liquid or moisture or excess humidity..."

"Nor does this warranty cover any failure of the
Product due to accident, software or hardware modification or adjustment, acts of God or damage resulting from liquid..."

Source:http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24.pdf

"If liquid detection is triggered on the handset or battery, your warranty will be void..."

Source:http://www.sonymobile.com/gb/products/phones/xperia-z/specifications/

posted on 06 Aug 2013, 01:47 6

6. Tsepz_GP (Posts: 819; Member since: 12 Apr 2012)


Sony Xperia Z users also getting water damage due to loosening of the rear glass:
http://www.xperiablog.net/2013/08/05/some-xperia-z-owners-complain-of-loose-back-panels-water-resistance-compromised/

posted on 06 Aug 2013, 02:23 2

9. iushnt (Posts: 655; Member since: 06 Feb 2013)


yes, xperia Z's watter proofing is not great either

posted on 06 Aug 2013, 02:49

12. rantao333 (Posts: 239; Member since: 21 May 2013)


xperia is not 100% water proof, while samsung is 0% , they just replace it when there is water damage.

posted on 06 Aug 2013, 03:00

15. iushnt (Posts: 655; Member since: 06 Feb 2013)


thats not true..

posted on 06 Aug 2013, 02:59 1

14. CX3NT3_713 (Posts: 1911; Member since: 18 Apr 2011)


Lol IMO,, why would you submerge , your smartphone or tablet under water??? .. its olny fpr accidents,,like rain or beer spills :-)

posted on 06 Aug 2013, 03:02 1

16. iushnt (Posts: 655; Member since: 06 Feb 2013)


but people have bought s4 active so that they can submerge under water and it wasn't suppose to get damaged. Samsung should solve this soon and people also should be careful to tight the backcover and other essential parts of the phone before submerging

posted on 06 Aug 2013, 03:18 1

20. Danishs (Posts: 147; Member since: 23 May 2013)


Samsung: Our waterproof marketed phone isn't really that waterproof.

posted on 06 Aug 2013, 03:39 1

22. iushnt (Posts: 655; Member since: 06 Feb 2013)


Samsung: "We were just kidding about the waterproof feature. LOL. But we'll give you one more chance"

posted on 06 Aug 2013, 03:37 1

21. coinmanmat (Posts: 12; Member since: 28 Nov 2012)


Wow so Samsung decided not to be a douche bag for once and do the right thing.

posted on 06 Aug 2013, 04:16

24. aditya.k (Posts: 461; Member since: 10 Mar 2013)


You buy a new S4 Actice, water spoil it, gets an exchange, now since the handset is new, don't you get to exchange it again!? XD

posted on 06 Aug 2013, 06:06

28. Jack58221 (Posts: 124; Member since: 23 Feb 2013)


Perry sure they said one time exchange... that would be a one time exchange per line and our account.

posted on 06 Aug 2013, 05:41 2

27. ph00ny (Posts: 602; Member since: 26 May 2011)


Just so that everyone understands, neither sony or samsung are saying their phones are waterproof. Just water resistant. It's a nice lawyer way of saying it's not meant to be dipped in water

posted on 06 Aug 2013, 09:12

33. snowgator (Posts: 3210; Member since: 19 Jan 2011)


Was about to be my comment. You know how thick and sealed a cell phone would have to be to be water PROOF? Both Sony and Sammy need to market it a little more honestly:

We sure HOPE it won't die a miserable death under water, but we tried. We really really did.

posted on 06 Aug 2013, 06:14

29. Jack58221 (Posts: 124; Member since: 23 Feb 2013)


glad I didn't get a waterproof phone and just got a waterproof case. spent $17 USD on a case that I have tested at 8 feet 3 inches deep for 13 hours in a river... not a drop got through

posted on 06 Aug 2013, 07:18

30. jaytai0106 (Posts: 1284; Member since: 30 Mar 2011)


Water-proof phone is damaged by water... what a joke haha

posted on 06 Aug 2013, 07:31

31. Biglurr54 (Posts: 14; Member since: 06 Aug 2013)


Why can't we make a truely water proof smart phone. With wireless charging and touch screens it seems like a easy task. Put qi charging get rid of the charging port. Then seal the phone up. Epoxy the boards for more water resistance and then give it a real warranty. It is not difficult to make it 100 percent water proof and be able to stand behind it.

posted on 06 Aug 2013, 12:05

34. Jack58221 (Posts: 124; Member since: 23 Feb 2013)


wireless charging no headphone jack, just Bluetooth. capacitive touchscreen but the bottom menu and home as resistive plus camera shutter button for some functions under water.

I don't think this is a far fetched dream or anything... just may be spendy using 2 different types of touchscreens

posted on 06 Aug 2013, 08:51 1

32. g2a5b0e (Posts: 2191; Member since: 08 Jun 2012)


It's amazing to me how many idiots don't know the difference between "waterproof" & "water resistant". Samsung never marketed this phone as waterproof.

posted on 06 Aug 2013, 12:17

35. Jack58221 (Posts: 124; Member since: 23 Feb 2013)


and before you make yourself look like another idiot do a little looking around, or Googleing. right on Samsung's own page they brag about rating of ip67. the first digit (6) means dust proof, and the second digit is for water. a rating of 7 means it is certified for 30 minutes at 1 meter.

so take a few seconds and find the facts before you insult others.

posted on 06 Aug 2013, 14:40 1

36. g2a5b0e (Posts: 2191; Member since: 08 Jun 2012)


Perhaps you should be insulted because you just proved my point. Ceritified for 30 minuted at 1 meter means water resistant, not water proof. It can resist water up until that point. If it was waterproof, water wouldn't be able to damage it at all. As it stands, there are currently NO water proof phones. I just went on Samsung's website to check the wording myself. It says resistant, not proof. Get a dictionary & look up the difference if you're still unsure.

posted on 06 Aug 2013, 19:13 1

38. ricethief (Posts: 8; Member since: 17 Jul 2012)


Cant believe people still don't understand what resistant means. I never saw any ads claiming it to be waterproof.

posted on 07 Aug 2013, 22:53

40. Jack58221 (Posts: 124; Member since: 23 Feb 2013)


call it what you will proof, resistant... Samsung said it call go in water 1 meter half an hour, but it dies when splashed. argue proof vs resistant all you want, phone can not hold up to what Samsung promised.

posted on 07 Aug 2013, 23:59

41. g2a5b0e (Posts: 2191; Member since: 08 Jun 2012)


It dies when splashed? Are you kidding me? Please show me some proof of that. My Note 2 doesn't even take any damage when splashed & I've had water splashed on it many times. I'm detecting a troll here...

posted on 06 Aug 2013, 17:03

37. scsa852k (Posts: 293; Member since: 16 Oct 2012)


Why in the world would you drop your phone 3 feet under water for 30 minutes?

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